pre 2 godina
Ako želite da diskutujete bilo šta vezano za LTC Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Zdravo, osvojio sam džekpot u LTC kazinu nakon što sam igrao mnogo novca i izgubio mnogo. Prošlog petka dogodilo mi se čudo jer nikad nisam ništa osvojio, ali kazino mi je blokirao račun rekavši da moraju provjeriti da li sam varao rekavši da je to standardna procedura i da provajder igre mora provjeriti da li je dobitak legitiman što cijenim i Nemam šta da krijem pošto sam izgubio više od 10 hiljada pre pobede. Sada mi je već pet dana blokiran nalog i svaki dan mi govore da čekaju odgovor od provajdera igre. Koliko vremena treba da prođe za potvrdu dobitka? kazino je dosta brzo platio gotovinu kada sam ja to zatražio, želim vjerovati da su pošteni, ali sam užasnut da neće isplatiti moj džekpot dobitke. Imam 1 rundu 1500 Ltc za isplatu, ali su mi blokirali račun rekavši da provajder igre mora provjeriti da li je to legitimno.
Može li me neko posavjetovati jer svaki put kad pitam šta se dešava kažu svaki dan da još čekaju i da budu strpljivi. Imam snimak mog dobitka da to dokažem.
Hvala ti na tvom vremenu.
Hi there, i have won a jackpot at LTC casino after playing lots of money and lost a lot. Last Friday i miracle happened as i have never won anything before but the casino blocked my account saying that they had to verify if i cheated saying that it is a standard procedure and the game provider has to check if the winning are legit which i appreciate and i have nothing to hide since ii have lost well over 10k before winning. Now it's five days they my account is blocked and every day they are telling me that they are waiting for the game provider to reply. How long it should take to verify a winning ? the casino paid some cashout pretty fast when i requested it, i want to believe they are honest but i am terrified they won't pay my jackpot winnings. I have a 1round 1500 Ltc to cash out but they blocked my account saying the game provider must check if that was legit.
Can someone advice me as every time i ask what is happening they say every day they are still waiting and to be patience. I have a screenshot of my winnings to prove it.
Thanks for your time.
Pozdrav i čestitam!
Bojim se da vam niko ne može dati konkretan odgovor kojem se možete nadati.
Ako čekaju povratnu informaciju od provajdera igre, možda ni oni ne znaju. Rekao bih da je trenutno do provajdera igara.
Pitajte često, budite ljubazni, ali uporni. Održavajte komunikaciju.
Podijelite svoj napredak da vidimo da li je sve u redu.
Hello there and congratulation!
I'm afraid that nobody can give you the concrete answer you may hope for.
If they are waiting for the game provider's feedback maybe they do not know either. It's currently up to the game provider I'd say.
Keep asking frequently, be polite but persistent. Keep the communication up.
Share your progress so we can see if everything is alright.
Sa dobavljačima igara je prilično komplikovano. Kazino im obično pošalje slučaj koji treba da istraže, a zatim čekaju potvrdu provajdera.
Možete čekati nekoliko sedmica, ja bih rekao da je minimum 2 sedmice, bojim se.
It's quite complicated with the game providers. The casino usually sends them the case they need to investigate and then they wait for the provider's confirmation.
You can wait for a few weeks, I'd say the minimum is 2 weeks I'm afraid.
zdravo,
hvala na odgovoru.
Kontaktirao sam dobavljača igara i oni su rekli da su obavili istragu i vratili se u kazino.
Kontaktirao sam kazino i objasnio da je provajder igara to potvrdio, a oni su rekli da nisu u početku i zatražili su dokaz e-pošte koju sam poštovao i dali e-poštu putem chata.
Operater za ćaskanje mi je rekao da moram biti strpljiv i čekati da mi menadžment pošalje e-mail je već dva dana od kada su primili verifikaciju i chat operater je rekao da treba da urade dodatnu istragu.
Ja sam 100% u dobroj namjeri jer sam jednostavno igrao puno i imao sam stvarno sreće, i zapravo nikad nisam osvojio ništa u životu prije tako da nisam siguran kako sve ovo funkcionira.
Zatražio sam e-poštu da kontaktiram menadžment jer na moje imejlove podrške nije odgovoreno, zaista želim vjerovati da je ovaj kazino legalan, ali ne razumijem zašto mi ne mogu objasniti koja je druga istraga sada potrebna. To je kripto kazino i pratim sve T&c.
Šta mislite o tome? Ne želim da iznosim nikakve optužbe, ali smatram da je vrlo čudno da mi uprava nije poslala niti jedan e-mail, čak ni kada je moj nalog suspendovan jer sam morao da kontaktiram operatera za ćaskanje da znam zašto je moj nalog blokiran.
Zar vam kasino ne bi poslao obavještenje zašto je račun blokiran i zašto?
Svaka sugestija i savjet bi bili vrlo cijenjeni jer sve što mi stalno govore je da budite strpljivi i čekajte e-poštu.
Hvala svima na izdvojenom vremenu.
Srdačan pozdrav.
Boo
Hi there,
thanks for the reply.
i have contacted the game provider and they say they did the investigation and got back to the casino.
i contacted the casino to and explained that game provider confirmed so and they said that they didn't at first and they requested a proof of the email which i complied and provided the email via chat.
The chat operator than say that i have to be patience and wait for management to send me an email is two day now that they have received the verification and the chat operator said they need to do some more investigation.
I am 100% in good faith as i simply played a lot and i was just really lucky, and actually never won anything in my life before so i m not sure how all this work.
I have asked an email to contact management as my support emails are not answered, i really want to believe that this casino is legit but i do not understand why i can't be explained what other investigation is needed now. It is a crypto casino and i have follow all the T&c .
What do u think about that? i do not want to make any accusations but i find it very peculiar that management hasn't sent me a single email, even when my account was suspended as i had to contact the chat operator to know why my account was blocked.
Would't a casino sent u a notification of why the account was blocked and why?
Any suggestion and advice would be greatly appreciated as all i have been told constantly is be patience and wait for the email.
Thank you all for your time.
Best regards.
Boo
Zdravo,
budući da ovdje niste podnijeli žalbu, mi nismo u kontaktu sa kazinom po ovom pitanju. Tako da je naša pomoć vrlo ograničena. Da mogu pogoditi, rekao bih da je vaš račun zatvoren zbog daljih provjera. Međutim, trebali bi vas kontaktirati i obavještavati vas.
Ako mislite da vam je potrebna pomoć, slobodno podnesite svoju žalbu ovdje .
Hello,
since you have not submitted a complaint here, we are not in touch with the casino concerning this issue. So our help is very limited. If I could guess, I'd say your account has been closed due to further checks. They should contact you and keep you updated, however.
If you think may need any help, please feel free to submit your complaint here.
Zdravo, hvala na odgovoru.
Koliko mislite da trebam čekati prije podnošenja žalbe?
Zaista želim vjerovati da se ponašaju u dobroj namjeri, nikada nisam bio u takvoj situaciji, ali sam pročitao dosta horor priča o kockarnicama koje ne plaćaju velike sume novca.
Opklade pozdrav.
Hi there, thanks for your reply.
How long you think i should wait before submitting a complaint?
I really truly want to believe that they are acting in good faith, i never been in a situation like like that but i have reading plenty of horror stories about casinos not paying large sums of money.
Bets regards.
zdravo,
to je zeznuto pitanje.
Koliko sam shvatio, sada ste osvojili ogromnu svotu, to može biti razlog za bilo kakve dodatne provjere.
Mogu da zamislim da ne samo da se mora proceniti istorija igara, već i nekoliko odeljenja treba da sarađuju kako bi se nastavilo sa plaćanjem.
Pitao bih ih redovno i čekao još najmanje nedelju dana.
Ovaj kazino je stekao dobru reputaciju iako radi bez licence. 🙂
Hi there,
it's a tricky question.
I understand you won some huge sum now, it may be the reason for any additional checks.
I can imagine that not only the gaming history must be evaluated, but several departments also need to cooperate to proceed with the payment.
I'd ask them regularly and wait at least 1 week more.
This casino earned a good reputation even though it operates without a license. 🙂
Dobro jutro,
hvala na odgovoru.
Potpuno razumijem šta mislite i zato sam želio savjet, jedino me brine zašto mi uprava nikada nije poslala e-mail da su blokirali moj račun zbog ovih provjera i nikada mi nisu odgovorili na e-mail ako je sve bilo transparentno.
Operater za ćaskanje je svaki dan govorio da ću dobiti e-poštu i da budem strpljiv, ali je odbio da mi pošalje direktnu e-poštu menadžmenta iako sam objasnio da niko ne odgovara na e-mail podrške koji se nalazi na sajtu.
Ne želim da razmišljam negativno, ali smatram da bi uprava mogla barem da mi pošalje email sa standardnom procedurom jer sam osvojio veliku svotu i jednostavno su mi blokirali račun, a da me nisu ni obavijestili.
Šta mislite?
Good morning,
thanks for your reply.
I totally get what you mean and that's why i wanted an advice, my only concern is why the management never email me that they were blocking my account for doing this checks and never replied to my email if it was all transparent.
The chat operator has been telling every day that i will receive an email and to be patience but refused to pass me direct email of management even-tough i explained that nobody replies to the support email provided in the site.
I do not want to think negatively but i feel the management could have at least email me with the standard procedure as i did win a big sum and they just block my account without even letting me know.
What are your thoughts?
Znam da ima smisla kontaktirati igrača kad god zatvorite račun, samo da bi igrač bio informiran. Problem je u tome što mnoga kazina to jednostavno rade i jedino što stalno ponavljaju je da morate čekati. S obzirom na to da čekaju provajdera igre, poslao bih im 2 e-maila sedmično da se podsjetite, a onda bih nakon 3 sedmice podnio žalbu.
I know it makes sense to contact the player whenever you close the account, just to keep the player informed. The problem is that many casinos simply do that and the only thing they keep repeating is that you need to wait. Considering they're waiting for the game provider, I'd send them 2 emails per week to remind yourself and then I'd submit a complaint after 3 weeks.
Zdravo.
Razgovarao sam sa provajderom igara i oni su me uvjerili da su poslali informacije prošle sedmice, operater za chat prvo je rekao da jesu, a zatim im dajem snimku ekrana e-pošte od provajdera igre i on se izvinjava zbog nesporazuma, ali je ipak nastavio govoriti da moram čekati i kada sam pitao zašto je odbio dati objašnjenje i zatvara chat.
Otvorio sam žalbu na vašem sajtu u nadi da biste mogli da razgovarate sa menadžerom na sajtu jer izgleda da operater za ćaskanje može da kaže da samo morate da sačekate i da budete strpljivi.
I dalje se nadam da je kazino pošten i da će isplatiti jer sam potrošio ozbiljnu svotu novca u ovom kazinu i poštovao sva pravila data u t&c.
Hvala na pomoći i iskreno se nadam da mi možete dalje pomoći jer me uprava potpuno ignorira.
Hvala još jednom.
Srdačan pozdrav.
Hi there.
i have spoken with the game provider and they assured me they sent the infos last week , the chat operator first said they were then i provide them with a screenshot of the email from the game provider and he apologies for the misunderstanding but still he kept saying that i have to wait and when i asked why he refused to provide explanation and closes the chat.
I have open a complain in your site with the hope that you could speak with a manager on the site since the chat operator seems to be able to say only you have to wait and be patience.
I still hope the casino is honest and they will payout as i have spend a serious amount of money in this casino and respected all the rules given in the t&c .
Thanks for your help and truly hope u can help me further as the management completely ignores me .
Thanks again.
Best regards.
Jednostavno ne mogu vjerovati da toliko igrača kaže da korisnička podrška jednostavno zatvara chat kada razgovaraju s njima. To samo pokazuje koliko je ovo okruženje za kockanje loše u smislu kvaliteta korisničke podrške.
I just can't believe so many players say that customer support simply closes the chat when they talk to them. It just shows how bad this gambling environment is in terms of the customer support quality.
Iznervirani su jer im igrač postavlja pitanja.
Ako bi prošli kontakt menadžera, ne bi ulazili u chat da ga se loše tretira.
Ono što je najčudnije što je uprava zaključala moj nalog i nikad mi nije čak ni mailom rekla zašto i proceduru kada neko dobije veliku dobit.
Morao sam da pitam operatera za ćaskanje zašto.
Chat operater jednostavno kaže svaki dan: "čekaj i budi strpljiv", u trenutku kada postavim pitanje on me prekine.
Zaista se nadam da nije stranica za prevaru.
They are annoyed because the player ask them questions.
If they would pass a manager contact one wouldn't go in chat to be treated poorly.
What is most strange the management locked my account and never even email me to let me know why and the procedure when someone wins big.
I had to ask the chat operator why.
The chat operator simply says everyday: "wait and be patient", the moment i ask questions he cuts me off.
I really hope is not a scam site.
Oni su dio DAMA NV grupe. Oni su veliki, vode preko 40 kazina. Samo zatvaranje i nestanak nije opcija za njih. Budite strpljivi.😉I čestitam.
They are part of the DAMA NV group. They are big, running 40+ casinos. Just closing up and disappear is not an option for them. Be patient.😉And congratulations.
Hvala ti.
Iskreno se nadam da ste u pravu, ja bukvalno nikada nisam osvojio ni novčića u životu i ovaj dobitak nije mogao doći u bolje vrijeme.
Prekršteni prsti.
Srdačan pozdrav.
Thank you.
I truly hope you are right, i literally never win a dime in my life and this winning couldn't have come in a better time.
Fingers crossed.
Best regards.
Ovo je dobra stranica za traženje ko upravlja ili posjeduje kazina. Ili samo ukucajte ko je vlasnik....... kazina u Google. Preporučujem da potražite vlasnika prije nego što se pridružite novom kazinu. ,😉
https://online.casinocity.com/ownership/dama-nv/all/
This is a good site to look up who manages or owns Casinos. Or just typ who owns....... casino into Google. I recommend to look the owner up before join a new casino. ,😉
https://online.casinocity.com/ownership/dama-n-v/all/
Hvala na informacijama, vidio sam ovaj kazino u casino guruu i čini mi se vjerodostojnim. Ono što ne razumijem je nedostatak komunikacije od menadžmenta do klijenata.
Samo se nadam da si u pravu i da ću biti plaćen.
ugodan dan.
Thanks for the infos, I have seen this casino in casino guru and it seems credible. What I don't get is the lack of communication from management to clients.
I just hope u are right and I'll get paid.
Have a lovely day.
Zdravo, snimak ekrana je glasan i jasan, a provajder igre je izvršio sve provjere, očigledno će kazino sada pokušati pronaći bilo kakav izgovor da mi ne plati?
VPN je visoko preporučljiv na stranici.
Više e-poruka je također, trenutno nemam snimak ekrana, ali ga imam u svom laptopu kod kuće i mogu ga podijeliti kasnije.
Coinbase? Nikada nisam imao problema sa njima pre nego što sam se registrovao u vašem kazinu i bio sam iskren i dovoljno iznenađen što sam vas pitao da li su vaša kazina mogla biti uzrok jer sam imao svoj račun godinama i ništa se nikada nije dogodilo i zaista sam mislio da je to mogao biti razlog jeo da vodi nelicencirani kazino.
Nemate ograničenja depozita ili vremenskog ograničenja za igranje tako da 8ako neko igra iznova i iznova nije problem dok ne dobijete novac i igrač izgubi, ali kada igrač pobijedi, igrač mora proći istragu iako je provajder igre u redu pobjeda ?
Pa gde je tvoja iskrenost?
Zaista želim vjerovati da ste pošteni i molim vas poštedite me optužbi za greške jer nisam toliko pametan i da sam tako pametan ne bih potrošio toliko novca svoje ušteđevine.
Igrači bi trebali biti vrlo oprezni i obratiti pažnju na ishod ovog slučaja jer nema nade za dobitak ako kazino ne isplati moj.
Pokušavaju da zvučim kao kriminalac kada sam vjerovao samo kazinu, a nisam onaj koji radi bez licence ili nudi sumnjive stvari.
Reputacija kazina leži u ishodu ovog slučaja, stvarno se nadam da će Casino guru osigurati da igrači budu pošteno upozoreni ako kazino ne plati.
2 sedmice dovoljno vremena za istragu, nemam problema jer sam igrao pošteno i razumijem da bi mogao imati neuspjeh kada sam pobijedio kao što sam iskreno mislio kada sam stalno gubio da je i tvoj kazino bio namješten s obzirom na iznos ako sam uložio novac .
Zamolio sam operatera za ćaskanje da zatvori moj nalog i odbio sam da ga zatvorim i nastavio sam da igram pokušavajući da vratim svoj novac igrajući iznova i iznova.
Pobijedio sam i sada možete istražiti koliko vam se sviđa, ali ako ste iskreni dokažite zajednicu koju imam, dajte vam grešku, siguran sam da nećete moći jer nemam pojma čak ni o čemu se radi!!
Žao mi je što kazino kao što je vaš daje kripto kazinu lošu reputaciju, palite svoju reputaciju odmah na početku ne isplaćujući igračima njihove dobitke.
Budite iskreni i platite koliko treba.
Hi there, the screenhot speaksoud and clear, and the game provider did all the checks obviously the casino now will try to find any excuse umder earth to don't pay me?
VPN is highly suggested in the site.
Multiple emails are too, i do not have a screenshot right now but i do have it in my laptop at home and can share it later on.
Coinbase? I never had an issue with them before registering at your casino and i was honest and surprised enough yo ask u if your casinos could have been the cause as i had my account for years and nothing ever happened and i genuinely thought could have been why u ate running an unlicensed casino.
You do not have a deposit limits ot time limit for playing so 8f someone playes over and over is not an issue till u gain money anf the player looses but when the player wins the player has to go through investigation eventough rhe game provider ok the winning?
So where is your honesty ?
I truly want to believe you are honest anf pls spare me the bugs accusations as im.not that clever and if i was so clevet o wouldn't have spent so much money of my savings .
Players should be very careful and pay attention of this case outcome as there is not hope of winnings if the casino does not pay mine.
They are trying to make me sound like a criminal when i only trusted the casino, im not the one operatimg without a license or offerimg dubious t&c.
The casino reputation lies in the outcome of this case, I really hope Casino guru will make sure palyers are fairly warned if the casino dosent pay up.
2 weeks in plenty of time for investigation, i have not issue as I played honestly and i understand u might have dounts once i won as i honestly thought when i eas constantly losing that you casino was rigged too considering the amount if money i have deposited.
I did asked rhe chat operator to close my account and refused to close it and i kept playing trying to get my money back playing over and over.
I did win and now u can investigate how much u like but if u are honest prove the community i have give u bug im sure u won't be able to because I have not clue even what it is!!
Sad that casino like yours give crypto casino a bad name, you are burning your reputation right at the start not paying a players their winnings.
Please be honest and pay whats ought.
Samo se pitam koliko ste dugo čekali do sada?
I'm just wondering, how long time have you been waiting so far?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.