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Mad Money Casino - opšta diskusija (strana 6)

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Mardock
pre 1 godinu

Hello everyone,


What a casino wants to avoid, if it's a good casino is to have complaints because it'll ruin its good reputation.


If you are waiting for more than 2 weeks, you should submit a complaint already here.


I waited more than a month to be paid, but as soon as I submitted complaint, I was contacted to be paid and I was paid the next days.

mrmileena
pre 1 godinu

Hello,

I have created a complaint since 28/11. Nothing has changed. Still waiting and 2 weeks now i am getting almost the same answer from the casino. That it will be complete soon. But they are only words.

Mardock
pre 1 godinu

I just saw your complaint, the amount is big indeed. I understand your frustration, it must be stressful. I hope although you will get paid soon. I was paid 1300 euros after a month and a day. This is why I'm not playing on this casino anymore.

mrmileena
pre 1 godinu

It's annoying to be honest. You deposit money and they get it in their bank account in the next few minutes. You want to withdraw something on your account and you wait 1+ month. I hope casino guru gives a lot of negative points in casino if they don't answer soon. It's bad for other players to get in a situation like this.

Mardock
pre 1 godinu

It's actually good that some players like us discuss it here so people will know how the casino operates even if they have a good mark.


Reading that several players wait for month to be paid is already giving a negative vision of the casino.

pre 1 godinu

Mardock any update with your issue? And should i make a complaint also?

palokas1
pre 1 godinu

I haven't received any money yet. As you can see the complaint is unresolved. for 2+ weeks now on emails casino reply to me that they soon i will get paied. I told them until i get paied i will create a complaint on curacao department and i will write a review on every casino review site that there is. So no other player goes through this kind of situation.

Mardock
pre 1 godinu

Funny, last month I had the same issue, then they fixed it in 2 hours, after they sent me an email back . Now I have sent and received lot of emails and only promises. That first cashout was just 70€. Now it is 830€ and I can't get it .It says completed more than week now in status....

Ažurirano od strane autora pre 1 godinu
palokas1
pre 1 godinu

When it comes to high withdrawal they are delaying in case the player cancel the winnings and gamble it.

They just pay the small amounts. Mine withdrawal request are still in progress since 15/11. It's not even completed as yours. I suggest you to make a complaint to curacao also.

Mardock
pre 1 godinu

Ok,I just sent them my last email ( wont matter anyways) and after that i will make a complaint.

palokas1
pre 1 godinu

Good luck and i hope you get your money eventually.

pre 1 godinu

Today I talked with live chat to push the accounting team to reply my emails, still waiting for replies..

mrcsoki
pre 1 godinu

I really can't understant how this casino still operates. I like the fact that they paied faster some players that have been complaint later than me. 😀

pre 1 godinu

I just got my payment at the moment. So they paid me, my case can be close.

mrcsoki
pre 1 godinu

That's good news! The fact that you made a complaint 5 days ago and you got paied today that shows that casino make discriminations. Did you get pay through skrill?

Ažurirano od strane autora pre 1 godinu
pre 1 godinu

Yes i did get on my Skrill, 1k euros.

mrcsoki
pre 1 godinu

How long did it take?

palokas1
pre 1 godinu

3 weeks from attempt of withrawal

pre 1 godinu

Nowayyyyy! I just got all my 830€ also in my Astropay account right now.

palokas1
pre 1 godinu

So i guess something wrong is happening with me 😀

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