Mega.Bet Casino - opšta diskusija (strana 3)

It doesn't have a license in Portugal and we're supposed to know that. Askgamblers did not accept the complaint and casinoguru made no approach to the casino

Nao tem licença em portugal e supostamente somos nós que temos que saber isso. Askgamblers nao aceitou a reclamaçao e casinoguru nao fez qualquer abordagem ao casino

they wil pay they pay me in 3 days you need give everything in pdf file only your id card or paspoet you can make foto you have a big amount dont give up the chat is working when you log out or try different browser

I sent everything via a link they sent me, all the documents were accepted on that link. Now when I asked in the chat they said that internally they had rejected the KYC. I don't know what else to do... That's 1600 euros in the garbage can

Eu enviei tudo através de um link que eles me enviaram, todos os documentos foram aceites nesse link. Agora quando perguntei no chat disseram que internamente tinham rejeitado o KYC. Nao sei o que fazer mais... São 1600 euros para o lixo

you need send a selfie whit your id in your hand

I'll try that... Right now I'm willing to do anything

Vou tentar isso... Neste momento já estou disposto a fazer qualquer coisa

Please be patient; your complaint is still in progress.

I believe that our complaint team could have a look at your issue as well.

Please file a complaint here, and we will review it as soon as possible.

When was the first time you requested your withdrawal, please?

Ok thanks, I'll do it. My first request was on the 10th of this month. Since then I've tried 3 more times and they've all been rejected, all for different reasons. The first time it was a provider error, the second time it was an unknown error, the third time because I needed to do KYC

Ok obrigado , eu vou fazer isso. A minha primeira solicitação foi no dia 10 deste mês. Desde aí já tentei mais 3 vezes e todas vieram como recusadas, todas elas por motivos diferentes. A primeira vez foi erro do provedor, a segunda vez foi erro desconhecido, a terceira vez porque precisava de fazer o KYC

I understand. Hopefully we'll be able to learn more from the casino then.

After waiting 72 hours for my KYC to be validated as the house had requested, I sent an email to support asking how the case was going and no surprise they told me they couldn't do the verification and I'd have to wait another 24 hours... They're really trying to delay and delay, waiting for someone to get tired and give up.

Após aguardar 72 horas pela validação do meu KYC como a casa tinha pedido, enviei um email ao suporte a perguntar como estava o caso e não que sem surpresa me disseram que não conseguiram fazer a verificação e teria de aguardar mais 24 horas... Estão mesmo a tentar adiar e adiar á espera que uma pessoa se canse e desista

What was the reason, though? Have they provided anything specific?

They've finally validated my KYC. Now it's 72 hours since I made my withdrawal request, I contacted support and they told me that the payments are delayed because of problems with the provider. It's clear that there's no way I'm going to get my money.

Finalmente validaram o meu KYC. Agora terminaram as 72 horas desde que fiz o meu pedido de levantamento, entrei em contacto com o suporte e responderam me que os pagamentos estão atrasados por causa de problemas com o provedor. Tá visto que não há maneira de receber o meu dinheiro.

Why would you think so?

Sometimes casinos are really not at fault. Let's try to stay positive and wait a bit longer.

What do you say?

Megabet has not been responding to my email messages.

Hello, what did you contact them about? How long have you been waiting for a response?

I would like to submit a complaint against Mega.bet regarding an unfair account closure and confiscation of my funds. I confirm that I played on Mega.bet honestly and in good faith. I don't have multiply accounts, but they blocked me because of VPN. I am located in Russia and it is allowed to register there for Russians. But my internet provider blocks their website and i asked at support and MADE a SCREENSHOT if i can play from Russia, they allowed it to me. All bets were placed manually using my own funds. I even had 1 completed withdrawal without any questions... But on 2nd January 2026, I requested 2 withdrawals of 75 TON and 88 TON(crypto), also i had about 150-160 TON at my balance also. Shortly after submitting the withdrawal request, my account was blocked and later permanently terminated. My deposits were accepted and betting activity was allowed without issues. Action was taken only after I requested a withdrawal, which raises serious concerns about unfair and non-transparent practices. I contacted Mega.bet support and asked for clarification, but they said that they closed account for VPN usage and i will get nothing. I believe this is an unjustified confiscation of legitimate funds based solely on suspicion and vague terms. I respectfully request Trustpilot’s assistance in reviewing this case and helping reach a fair resolution.

Disputed amount: about 300 ton or 450€

I am a crypto and betting influencer with 37k followers, i just want to get my money back!

Hi, when you look at it this way, it seems like pretty unfair treatment on the part of the casino. 

My question is, did you ask them if you could use a VPN and did they give you permission to do so? They could have allowed you to play from Russia if they have that country on their list of permitted countries, but if you didn't mention anything about a VPN, then that could be a problem.

Please clarify this for me.

I told them that i am from Russia, Russia is not in the blacklist. I asked if i can deposit from crypto, they said "YES". As they don't have any mirror, i used vpn, i played there from 26.12.2025 till 06.01.2026 and i also had one successful withdrawal, but when i requested 2 more and also won some money, they just cancelled it, blocked my account and told me that i used vpn and it is not allowed. I just asked them to withdraw my money, but every letter is useless... I am trying to find their ADR provider and regulator, to contact them. I also made same posts at other websites. I think that it is just a scam

Well, it's fine that players from your country can play at the casino and that they gave you this information. If it's true and you asked if you could make a deposit and they gave you the information, that's fine.

However, the fact that your provider blocks the site and you have to use a VPN to access it is not the casino's fault. The use of VPNs is often prohibited in casinos, so basically the casino was in compliance with its rules. 

What surprises me, though, is that you were able to withdraw money once. So I'm wondering if they just didn't notice or what the reason was for giving you the money. 

In any case, whenever you want to use a VPN, ask in the live chat first; don't use it without asking. Also, check the Terms to see if there is any mention of VPNs. Also, take a screenshot when they tell you that VPNs can be used. That's probably what I would advise. 

yes, but it looks unfair, that they let me play several days and one withdrawal and after, when i won some money, they blocked my account and cancelled my 2nd and 3rd withdrawal... It Looks like a scam, 1 time i see that vpn can be prohibited, they better stop registering Russian citizens, not to steal their money! Now I also read many bad reviews that hey just scam players, i think they have to withdraw my money and after that they can close account, for example, but thiefs just don't care about their reputation