Mr Bet Casino - opšta diskusija (strana 20)

but I didn't create 2 cocktails I have one

Okay then, let's wait and see what it gets us. Also, you replied to a post that wasn't dedicated to you, so your situation is not about the same thing. 

But I still believe that it will eventually be resolved and you will get the money.

Good luck ☘️

Hello, I won over 2000 euros at Mr.Bet. My account had already been verified for several years. After I requested the withdrawal of 2100 euros, nothing happened for several days, then I got a message saying I had to verify my account again. Since my address had changed in the meantime, I asked support to change my address. I filled out the form in the live chat and have now been waiting for the change for over two weeks, nothing has happened, I'm just being put off and they hope that I lose the money. I'm asking for help if anyone knows what else I can do.

Hallo ich habe über 2000 euro gewonnen bei Mr.Bet. Mein Account war bereits mehrere Jahre verifiziert. Nach dem ich die Auszahlung in Höhe von 2100 Euro beantragt habe, passierte mehrere Tage nichts, dann kam eine Meldung das ich mein Konto erneut verifizieren muss. Da sich meine Adresse geändert hat in der zwischenzeit habe ich beim support angefragt meine Adresse zu ändern. Ich habe das Formular im Live Chat ausgeführt und warte nun seit mittlerweile über zwei Wochen auf die Änderung, es passiert nichts ich werde nur vertröstet und man hofft das ich das Geld verspiele. Ich bitte um Hilfe falls einer weiß was ich noch machen kann.

Hello,

I saw your associated complaint has been successfully submitted, so we will do our best to help you with that.

Please do whatever you can to keep the balance intact, please. Even though the complaint has been created, a certain amount of time is always necessary to get familiar with details and pick up the best approach to resolving the matter.

When was the last time you spoke with someone from the casino? Was it about the address change?

I'm trying to get some idea of what might possibly complicate such a usual request.

Hello, I write to support every day. Just today again, always the same answer: I should wait and they can't say how long it will take

Hallo, ich schreibe jeden Tag den Support an . Gerade heute wieder , immer die selbe Antwort : ich soll noch warten und die können nicht sagen wie lang es dauert

Personally, I don't think that would be enough when you say it's been going on for two weeks. It's quite a lot, and it wouldn't be enough just to hear that they don't know when it's going to be resolved. If it's just that they have to change the address I can't imagine what the casino can do. 

So it's good that you've filed a complaint like Radka said and we'll try to help. 

I hope it will turn out well and you will see your money as soon as possible.

Hello, I had 2x 300 paid out on 08.10, 1x was done within 48 hours, 1x is still not done today, it says it is being processed. According to the casino everything is approved but the bank is to blame, what can I do? 

Hallo ich habe am 08.10 2x 300 auszahlen lassen 1x wurde innerhalb 48 Stunden erledigt 1x ist bis heute nicht erledigt es steht auf Bearbeitung. Laut casino ist alles genehmigt aber die Bank ist schuld was kann ich tun

According to the casino everything is approved but the bank is to blame, what can I do? 

It's always the bank that's to blame, right?

I'd be demanding to know why they didn't just make one simple payment for the full amount. Of course, we all know why.. Multiple payments means more opportunities for things "to go wrong", meaning more chances for delayed payments and the hope that you'll eventually play your winnings away.

There is absolutely NO EXCUSE for a casino to not be able to complete same-day payouts. This is probably the single biggest issue in online gaming.

Very simple, I won 345 with real money, paid out 300 and continued playing, 10 minutes later I won big again and paid out 300 again. I can't know that I'll keep winning. It's also about the time without a weekend, it should last a maximum of 5 days, that would have been today but nothing happened, so

Ganz einfach ich habe mit echtgeld 345 gewonnen 300 ausgezahlt und weiter gespielt 10 min später erneut hoch gewonnen wieder 300 ausgezahlt. Kann ja nicht wissen das ich weiter Gewinne. Es geht auch um die Zeit ohne Wochenende sollte max 5 Tage dauern das wäre heute gewesen aber es ist nichts passiert deshalb

Hi there!

You probably think of it as a ridiculous justification, and I have no interest in disagreeing with you, but I want to make sure the casino stated clearly that your bank was at fault.

To be honest, it is pretty standard these days. Due to current anti-gambling laws and policies, players from highly regulated markets such as Germany, Greece, or Italy have been facing bank-related problems.

However, the payment processor used by the casino could also be to blame. Would you kindly provide the precise explanation that you received from them?

Perhaps we may think up something solid to help out.

Oh wow Mr.Bet. Asking for withdrawal Dec. 2wst 2024 I get upper cut by The verification process. Which is absolutely nonsense. I am a born and raised Canadian. I submitted the documents they requested :the payment methods, proof from my dashboard that I deposited, proof of address.

Now me, honest , abiding me, wanting to updated my address and phone number "apparently triggered a whatever" causing them to investigate me . 😳

Shell shocked, I kindly ask them if they are authority, airport.

They keep on denying and or requesting more documents that are absolutely not necessary. Proof of deposit? Can't they see it's the same way INTERAC e-transfer and they had to verify my bank statement.. it's Jan. 7th 2025 and I am still waiting . After 51 and plus sent pics, exchanges by email and chat, . I am giving them until 23h59 est, to release my 2k.

Wish me luck and will keep you posted.

Wishing you luck! Awaiting good news!

Hi Radka,

Thank you for the kind wishes. Tell me, did you ever get paid?

I am still awaiting MR.BET since December 21st 2024. And how I am not abandoning my 2000$ cdn. Will keep Casino Guru and FAM posted on the progress.

BLESS 🙏

Hi Blessings999!

I'm sorry to hear that. I have never played at this particular casino, so I can't add anything first-hand, but I still believe this casino pays out the winnings even if the user reviews are mixed, which indicates it has not been a pleasant experience for many people.

Still, I will be here, and if neccessary, so will the Complaint Team.

Hi, has the casino commented on your verification? Did it fix what was the problem or still not?

Radka

Many thanks for your kindness 🙏 and support and help. It's truly horrific. Got an email this morning stating from the finance security dept. that my withdrawal request has been approved to go and get my funds, but NOOOO the verification tab not updated and to piss me off even more, apparently my account is not verified yet. 😂 I am beyond annoyed.

Still not. But got a green light by a casino finance security dept saying yes and I still can't . Not only that, contacted mr.bet support and they said I am still not verified. This is going on since Dec.21

I see a lot going on at once, but the end result is that it still has not moved forward. So if you need, as Radka suggested, feel free to contact our complaints team and they will try to help you. I don't want to put pressure on you to do this because the later you do it, the longer the whole process can take if you don't get it sorted out.😕

Ouch!

Uhm, I honestly do not know what to say. Beyond annoyed? I have many other expressions spinning in my head....

I imagine an optimist would say it has still been progress, and hopefully the casino will eventually push harder to fulfill the most important duty of any casino. The second part is definitely me again 🙂

I'm trying to say, Hold on! 🤞🍀