Mr Bet Casino - opšta diskusija (strana 22)

Hello, I played at MrBet many years ago and I think I won €500! It's not a lot, but it's still money!

In any case, I obviously deposited with a credit card that was listed there...! After a night of heavy drinking, my backpack was stolen and of course all my cards were in it too! Card blocked and I got a new one! Of course, I then had to provide the new credit card information to MrBet when making a withdrawal!! My account was subsequently blocked with credit, and I received no further response other than to say that I had forged documents!

It's been about 5-6 years now!!!

I need all the money I can get right now, so I'd like to know if anyone here can help me! Unfortunately, I have no idea where the theft report is... but they have to pay me out, right?

Request for feedback

Hallo, ich habe vor vielen Jahren mal bei MrBet gespielt und ich glaube 500€ gewohnen! Ist nicht viel aber dennoch Geld!

Aufjedenfall habe ich natürlich zu diesem Zeitpunkt mit einer Kreditkarte eingezahlt welche dort vermerkt war..! Nach einer Alkoholfreudigen Nacht wurde mein Rucksack gestohlen und natürlich waren alle meine Karten auch drinnen!!Karte gesperrt und eine neue bekommen!Natürlich musste ich dann bei MrBet bei der Auszahlung die neue Kreditkarte angeben!! Folge Konto wurde mit Guthaben gesperrt und mir wurde nicht mehr geantwortet außer das ich Dokumente gefälscht habe!

Es ist jetzt ungefähr 5-6 Jahre her !!!

Ich brauche aktuell aber jedes Geld was ich haben kann also würde ich gerne wissen ob mir hier irgendwer helfen kann! Ich habe leider keine Ahnung mehr wo die Diebstahlanzeige ist..! aber die müssen mich ja Auszahlen oder nicht?

Bitte um Rückmeldung

I am really sorry that you found yourself in such a situation, but unfortunately it is an old case, and our complaint team won't be able to gather all the necessary information now.

In such cases we are unable to do much.

Is your account still open there, though? Do you still have the balance there?

Hello,

Despite repeatedly submitting a fully and correctly completed and valid PDF document, my verification at Mr.Bet has been repeatedly rejected – without any comprehensible explanation. The system seems to fundamentally refuse to accept the document, even though it meets all requirements.

Instead of a solution, I'm always referred to the "manual review." I waited over 16 hours for the last review. Even when I actively requested that the PDF document be forwarded, I was put off – with the instruction to continue waiting for the review. But nothing happens.

This behavior is unacceptable – especially considering my VIP status, which should imply preferential treatment.

Hallo,

Trotz mehrfacher Einreichung eines vollständig und korrekt ausgefüllten sowie gültigen Dokuments im PDF-Format wird meine Verifizierung bei Mr.Bet wiederholt abgelehnt – ohne nachvollziehbare Begründung. Das System scheint das Dokument grundsätzlich nicht zu akzeptieren, obwohl es allen Anforderungen entspricht.

Statt einer Lösung werde ich stets auf die "manuelle Prüfung" verwiesen. Bei der letzten Prüfung habe ich über 16 Stunden lang gewartet. Auch als ich aktiv darum bat, das PDF-Dokument weiterzuleiten wurde ich vertröstet – mit dem Hinweis, weiterhin auf die Prüfung zu warten. Doch es passiert schlichtweg nichts.

Dieses Vorgehen ist inakzeptabel – insbesondere im Hinblick auf meinen VIP-Status, der eine bevorzugte Behandlung implizieren sollte.

Hello, this is indeed a negative user experience.

Unfortunately, you must remain patient even in this situation. Do you know how the complaint process works? First, the casino usually has two weeks to verify you on their own. I apologize, but I cannot express this more conveniently.

I apologize; once we review the complaint, you will see more.

If I understand the situation correctly, the support told you they are aware of that and someone will review the issue, is that so?

Hello Radka,

Yes, I have already filed a complaint. Thank you very much.

I am actually already verified and have made withdrawals several times without any problems, but now my verified status has been reset and no matter what documents I upload, nothing is accepted. I have VIP status and Mr.Bet advertises that VIP customers are given preferential treatment, but I get no help. I sent the PDF file to support and asked them to forward it to the department, but that hasn't been done. They say I should wait for a manual review, but this manual review doesn't work. I waited 16 hours for a manual review and the answer I received was that the system could not review my documents and could not be sent to the responsible department. So there is no manual review at all because the system does not accept and forward the documents.

Hallo Radka,

ja ich habe schon eine Beschwerde eingeleitet vielen Dank.

Ich bin eigentlich auch schon verifiziert und habe schon des öfteren Auszahlungen problemlos durchgeführt nur jetzt wurde mein Status verifiziert wieder zurückgesetzt und egal welche Dokumente ich hochlade es wird nichts akzeptiert. Ich habe einen VIP Status und Mr.Bet wirbt damit dass man als VIP Kunde bevorzugt behandelt wird aber ich bekomme keine Hilfe. Ich habe dem Support die PDF Datei geschickt und darum gebeten diese an die Abteilung weiterzuleiten auch das wird nicht gemacht. Es heißt ich soll auf eine manuelle Prüfung warten aber diese manuelle Prüfung funktioniert nicht. Ich habe 16 Stunden auf eine manuelle Prüfung gewartet und habe als Antwort bekommen das meine Dokumente vom System nicht geprüft werden konnten und nicht an die zuständige Abteilung geschickt werden können. Es kommt also zu garkeiner manuellen Prüfung da das System die Dokumente nicht akzeptiert und weiterleitet.

Oh, I see now! I appreciate your assistance in guiding me to the problem. If I may be honest, to me it sounds like a big technical failure combined with, well, weak support.

Are there any options left to contact your VIP manager or anyone else who could help find a solution? I mean, it feels weird to have literally no plan B when the automatic process stops working like this.

Hello JS1988,

You write here that the problem lies with your verification, but I simply need more details to be able to comment. For example, how much is the cashout, and how long ago was the last successful cashout? I've gone through this myself at several casinos, as well as at Mr.Bet and two other OCs in the same group, where I had to go through it again as a verified player. I can only recommend that you stay calm and submit all the requested documents. If everything is in order and there are no issues with rule violations, the cashout will come. It will take time and be stressful, but it will come. You say you waited 16 hours for the manual verification? It took me almost two weeks, uploading something every day, and going into the chat to annoy them... how many documents did I have to upload again... the main thing is not to lose your head and not cancel the withdrawal... PATIENCE 🫡

Hallo JS1988,

Du schreibst hier, dass das Problem bei Deiner Verifizierung liegt, ich brauche einfach mehr Details um dazu Stellung nehmen zu können. Wie hoch ist beispielsweise der Cashout und wie lange ist der letzte erfolgreiche Cashout her? Ich habe dies selbst in einigen Casinos und auch bei Mr.Bet und zwei anderen OCs aus derselben Gruppe durchgemacht, wo ich als verifizierter Spieler noch einmal durchmachen musste. Ich kann dir nur empfehlen, Ruhe zu bewahren und alle geforderten Unterlagen zuzusenden. Wenn alles in Ordnung ist und es keine Probleme mit Regelverstößen gibt, wird der Cashout kommen, es wird zwar dauern und viele Nerven kosten, aber er wird kommen. Du sagst dass du 16 Stunden auf die manuelle Überprüfung gewartet hast? Ich habe fast zwei Wochen gebraucht, jeden Tag etwas hochladen und bin in den Chat gegangen, um sie zu nerven... wie viele Dokumente musste ich erneut hochladen... die Hauptsache ist, nicht den Kopf zu verlieren und die Auszahlung nicht abzubrechen... GEDULD 🫡

I've been in contact with my VIP manager since yesterday, and she says that only in extreme emergencies can documents be sent by email, essentially bypassing the system. I'm always being fobbed off with the manual review. Apparently, there's nothing I can do now except wait, unfortunately.

Ich bin seit gestern mit meinem VIP Manager im Kontakt und Sie meint nur in äußersten Notfällen könnte man Dokumente per Mail senden und das System quasi übergehen. Ich werde immer nur vertröstet mit der manuellen Prüfung. Anscheinend kann ich jetzt eh nichts machen außer abwarten leider.

Hey Dlhan,

The last cashout was last week, so not too long ago. Currently, it's €4,900. What personally bothers me is that Mr. Bet advertises its VIP program and the added value you get as a VIP customer, but when you need help and ask for a document to be forwarded, or I even email it to the relevant department myself, I get no help. But yeah, there's nothing I can do except wait. 🙂

Hey Dlhan,

letzter Cashout war letzte Woche also nicht sehr lange her. Aktuell geht es um 4900 €. Was mich persönlich so aufregt ist das Mr Bet mit VIP Programm Werbung macht und was für einen Mehrwert man als VIP Kunde bekommt aber wenn man dann mal Hilfe braucht und man darum bittet ein Dokument weiterzuleiten oder ich sende es sogar selbst per Mail an die zuständige Abteilung man keine Hilfe bekommt. Aber ja ich kann eh nichts machen außer abwarten 🙂

Unfortunately, that's how some OCs work...they've developed a tactic, and you can forget about the people in the chat! I think there's additional verification for cashouts above 2k. My first cashout (over 4k) was paid out without verification in two days...later I had to verify myself, and after a year they wanted me verified again...so it's just a habit 🙈😂

Leider so Arbeiten manches OC...die haben hinhalt Taktik entwickelt und die Leute in Chat kannst vergessen !!! Ich glaube da gibt's über 2K Cashout noch zusätzliche Verifizierung. Erste Cashout (über 4k) bei mir wurde ohne Verifizierung ausgezahlt in zwei Tagen...Später musste ich mich Verifizieren und nach einem Jahr wollten die wieder mich Verifizieren...also halt schon Gewohnheit 🙈😂

It's getting even better... As a customer, I would certainly consider this an emergency. Well, I would love to come up with a few hits but I'm left empty-handed. You are right, there is nothing else to do.

That's just stupid.

I dont think I ever posted my situation on the forum so here goes.

About a year ago I won thousands of dollars. Been a member of MR.bet for years. Anytime I won, I was paid (long delays but was paid)

Suddenly when I won big they wanted me to reverify..even though i just did a fresh verification a few months prior.

I thought it was a usual stalling ploy to ask me for documents 3 months after I submitted other ones. (which was accepted and account fully verified)

Suddenly the games began.

I wasnt a new player remember..a long time time player.

Long story short they closed my account and told me I breached a term "didnt supply ID documents in acceptable time frame". Which we all can agree is crazy to do from a long time verified member who has been paid in numerous times.

Thankfully Casino GURU was here to help me. They fought along side of me and got me paid. Without their help there is zero chance I was getting paid.

Thanks Casinoguru. I know sometimes I get upset with you guys but I do need to say thanks when it is deserved.

Thank you for your experience and for sharing it on the forum. 

I find it quite strange how sometimes casinos can make up anything to delay the withdrawal or possibly try to not pay the player. I've seen in their complaints that it wasn't a huge amount of money for which the casino would have to do such things. 

I think they are more likely to lose customers this way if you say you played there for quite a long time. 

As for help from us, we are always happy to do it when we can, when both the casino and the players cooperate. 

Of course, it's not always the case that it's possible to assist. 

But if it is an option, then we will always do our best to make sure that everything is always fair.🙂

Hello everyone, i made 5 deposits on Mr Bet:

– 900 RON

– 900 RON

– 2,500 RON

– 2,500 RON

– 5,000 RON

(that’s a total of around €2,600).

I played blackjack only (no bonus used), and I managed to win 35,400 RON (around €7,100).

After a couple of days, they asked me to verify my account. I sent a full Revolut bank statement that clearly shows my name, address, and postal code — but they keep rejecting it, saying it’s not valid.Support told me that it would be reviewed manually, but it’s been several days now with no real update. I’ve done everything correctly, and it’s really frustrating not knowing what’s going on with my account or money.

Has anyone else dealt with something like this on Mr Bet? Any advice would be appreciated.

Thanks in advance!

Hello, the most important thing in this situation is to go through verification, otherwise you will not receive the money. 

I don't quite understand why they don't accept your statement from Revolut. They didn't say anything more than that it has to be manually reviewed? How long have they been checking it?

If nothing changes within 14 days, we will try to help you.

One more question, though, is this document from Revolut the only one causing problems and were all the other documents accepted?

I started playing with a cashback balance of, I think, €2. I ended up making €900 from those €2.

When I tried to withdraw my money, they said it was bonus money—and with such bonuses, the maximum payout from winnings is €50. However, I said it was real money, but they still didn't want to pay me out.

I then contacted https://www.curacao-egaming.com/ . After 10 days, I actually had the money in my account.

Before I could withdraw it, however, I was told I had to verify my identity first. I explained that I had already done that a year ago – but no matter, without further verification, I wouldn't get any money.

So I went through the verification process again, but as always, they said: sometimes the picture was too blurry, sometimes a document wasn't enough. Finally, they transferred the money to me, I think, via Canada. I suspect they did it that way on purpose.

As a result, my bank account was blocked due to gambling transactions, and I had to fight to get it unblocked. Oh, and by the way: They used to have a Curaçao online seal on their website – it's no longer there. Probably because www.curacao-egaming.com no longer exists or is bankrupt.

Conclusion: This casino is a real "Wild West" casino.

Ich habe aus einem Cashback-Guthaben von, glaube ich, 2 Euro angefangen zu spielen. Aus diesen 2 Euro habe ich am Ende 900 Euro gemacht.

Als ich mein Geld auszahlen lassen wollte, sagten sie, es handele sich um Bonusguthaben – und bei solchen Boni würde aus dem Gewinn maximal 50 Euro ausgezahlt. Ich sagte jedoch, dass es echtes Geld gewesen sei, aber sie wollten trotzdem nicht auszahlen.

Daraufhin wandte ich mich an https://www.curacao-egaming.com/. Nach 10 Tagen hatte ich das Geld tatsächlich auf meinem Konto.

Bevor ich es jedoch auszahlen konnte, hieß es, ich müsse mich vorher verifizieren. Ich erklärte, dass ich das bereits vor einem Jahr gemacht hätte – aber egal, ohne erneute Verifizierung sonst kein Geld.

Also machte ich die Verifizierung nochmal, aber wie immer hieß es: mal sei das Bild zu unscharf, mal reiche ein Dokument nicht. Schließlich überwiesen sie mir das Geld, glaube ich, über Kanada. Ich vermute, das haben sie absichtlich so gemacht.

Daraufhin wurde mein Bankkonto wegen Glücksspiel-Transaktionen gesperrt, und ich musste kämpfen, bis es wieder freigegeben wurde. Ach ja: Früher hatten sie ein Curaçao-Online-Siegel auf ihrer Website – das gibt es dort nicht mehr. Wahrscheinlich, weil www.curacao-egaming.com nicht mehr existiert oder pleite ist.

Fazit: Dieses Casino ist ein echtes „Wildwest"-Casino.

Hello and thank you once again for your help. All the other documents were accepted — I already submitted: my ID card, a selfie and a photo of the card I used for the deposits

Regarding the bank statement :

I did not make the deposits using my Revolut account. I used my Raiffeisen bank, but unfortunately the statement from Raiffeisen does not show my full address (it doesn’t include the full ZIP/postal code) so they rejected it for no zipcode shown. But they asked only for the evidence of my adress, not to see the transactions or anything.

For this reason, I submitted a PDF statement from Revolut, which does clearly show my full name and full address — just as proof of address.

However, they keep rejecting the statement from Revolut, saying it’s not valid ( in chat support they said that the system rejects it ), and that it is under manual review — without explaining what is wrong with it. It has already been 4 days since I submitted it and I still haven’t received any real update

To be clear: I used my own funds (no bonus)

I only played blackjack

edit : they said that they just don t accept revolut because it s a online bank

Okay, so did you try to ask what you could provide as a replacement for this document? What would be good for them to see, such as an address or something similar?

That would probably be the next thing I would ask.

You should just file a complaint here and stop waiting.

Mr.Bet is extremely well known to reject documents, delay them, then steal your money and claim "you didnt provide verification in a specific time frame and as our TOS we are allowed to confiscate your money"

They did it to me and hundreds of other players. Read through the thread and read their complaints.

You should also stop playing there. Every time you win, they will make you go through this.

They made me verify my account 3 times in 1 year. A full verification and each time reject all documents, ignore me, shut my account down etc.

The last time, I had enough and stopped playing there.

They are absolutely brutal to deal with and you will get absolutely nowhere unless you file a complaint and casinoguru gets involved.

Yes, I have sent them a Raiffeisen bank statement, a utility bill and even an official document from the police (certificate of residence).Unfortunately, the format used by these institutions (banks / utility providers / authorities) simply doesn’t include a postal code on the documents ( they said that was the problem, the zipcode ) – and i already tried to resolve this with them, but they cannot modify the documents just to explicitly add a zipcode.

I sent them a Revolut bank statement with zipcode and everything they asked for, but they said without any explication that they don t accept Revolut .

I am now waiting for another bill that hopefully shows the postal code. Honestly though, it’s pretty obvious that the documents themselves are not the real issue : they just want to delay the process as much as possible hoping that i will lose my patience and keep playing the money. It’s only been one week so far, so i’m prepared to wait more.

It means a lot to know that I’m not the only one who is/was in this situation and that there is still hope that I will eventually receive my money, thank you a lot!!