MrWest Casino - opšta diskusija (strana 2)
Should this rating not be reduced with an immediate warning based on this complaint & others -
https://casino.guru/mrwest-casino-player-s-withdrawal-is-severely-delayed
The casino has stolen from me as a result of their behaviour which CasinoGuru has condemned.
The complaint you had is reopened. We'll try to make sure it's all resolved fairly. As the complaint is open, it is not possible to change the safety index at the moment. Also, even if the complaint ends up being unresolved, the safety index changes once a week, so you would have to wait for it to go down.🙂
I'm going through hell with this casino. 4 months of CG helping me get verified, for the casino now refusing to process a 200 withdrawal. They only want me to request the full 2000, if you look online they have a history of saying money is processed and players never getting it and refusing to help.
CG need to draw attention to the fact this Casino group used to call themselves Goldwin and were kicked out of Malta and fined millions by the swedeish and dutch governments for this same behaviour. They also closed their previous company owing many many players.
Zdravo, dragi timu gurua kazina!
Osvojio sam 2000 evra u kazinu MrWest! 🥳
Verifikacija mog naloga je potvrđena 5. decembra, nakon čega sam zatražio isplatu. Nakon toga, ponovo sam pregledao uslove i odredbe, a takođe sam otpremio dokument koji dokazuje poreklo sredstava u kazino. S obzirom na iznos isplate, pomislio sam da bi ovo moglo biti korisno.
Nažalost, još uvek nisam dobio odgovor od kazina. Već sam kontaktirao korisničku službu i rekli su mi da trenutno imaju veliki broj upita, što može prouzrokovati kašnjenja. Savetovali su mi da jednostavno sačekam još malo.
Da li i vi to vidite na isti način? Ili bi trebalo da podnesem žalbu? Nisam sasvim siguran...
Srdačan pozdrav
Hello, dear wanda.73!
Congratulations! 🎉🥳
To be fair and square with you, many casinos fall into heavy delays shortly before holidays and then have quite a hard time getting back to normal. It happens every year. 🙁
However, you have been waiting very patiently for quite some time and I believe it would not hurt to send the casino our best regards through the complaint. I would submit one. If nothing else, just to remind them that it is up to the management to deal with such struggles because once the player loses trust, it's literally the end.
I honestly hope there is nothing more serious going on behind the curtains and that you will be verified and paid sooner rather than later!
Let's stay in touch to see how the casino covers the delay, do you agree, please?
Kind regards, 🤞
Zdravo draga Radka!
Hvala! I hvala na brzom odgovoru! Dobro je znati da nisam sama sa ovim problemom! 😊
Onda ću sada podneti žalbu i videćemo šta će se dalje desiti.
Hvala vam još jednom!!! 🫶
Srdačan pozdrav 🤘
Hello!
No need to thank me 😉. I just want to ask you for a bit of patience, though. Our complaint mediators are literally flooded by new players' issues, so please give them time to get back to you.
Once you receive any updates from the casino, please let me know.
It may help others in similar situations too.
Stay positive; we are here for you. 😉
Zdravo Radka!
Upravo sam video da je moja tražena isplata promenjena sa „na čekanju" na „uspešna".
Novac još nije na mom računu, ali to ne bi trebalo da traje dugo... ako sve bude išlo glatko. 🙂
Ako to nije slučaj, javiću vam se u svakom slučaju. Takođe ću vas obavestiti kada primim novac.
Do tada...
Srdačan pozdrav
Hellooooo!
Finally, this is something we all love to hear! 🙂
I won't be here tomorrow, but I'll certainly be expecting the final good news. Thank you in advance, and I'd like to wish you the best of luck, happiness, and bulletproof health in 2026! 🎉🙌
Hello Wanda. I am wondering if you recieved your money and how long it took to recieve after it changed from pending to succesful ?
Zdravo!
Još ne 🙁
Moram ponovo da zahtevam povlačenje sredstava; navodno je moja banka poništila uplatu jer mi je račun blokiran. To je potpuna besmislica, nikada nije ni bila i nije.
Ali nastaviću 💪
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Da, dobro si me razumeo/razumela.
Ponovo sam zatražio isplatu, videćemo šta će se sada desiti.
Did I understand you correctly—that the withdraw you made from MrWest Casino was successful, but later it turned out that the money they supposedly sent was returned to them, meaning it went back to your casino account?
That’s super weird. I have an feeling that might happen to me also 😀. Its been quite long after ''succesful'' withdraw.
Hello there,
I'm just hopping in to say that if things don't turn out well, there is a free complaint feature you may use to escalate the issue and get it resolved if possible. It's not always necessary, but the option is here.
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