MyStake Casino - opšta diskusija

I am from the US and have not KYCed and have a pending withdrawal. Will I be allowed to withdraw my funds if I KYC as a US citizen?

Hello, this information will come from the casino, I'm sure.

According to the Casino Guru info panel, this casino does not accept players from the US, however:

Let us know how you pass KYC, please.

Hi, I have a question regarding withdrawals at Mystake Casino, in their terms and conditions they have specified that in order to withdraw your deposit, it will be subjected to a minimum bet of 1x, what exactly does this mean? that in order to withdraw the money, I must first play it entirely? Thank you

Ciao, avrei una domanda riguardante i prelievi su Mystake Casino, nei loro termini e condizioni hanno precisato che per poter prelevare il tuo deposito, quest'ultimo verrà sottoposto a una puntata minima dell' 1x, questo cosa significa precisamente? che io per poter ritirare i soldi devo prima giocarli interamente? Grazie

Hello,

it is probably an AML rule (the Anti-Money-Laundering rule).

In order to withdraw your money, you have to play with the deposited money.

Feel free to read this conversation:

https://casino.guru/forum/casinos/casinos-ridiculous-deposit-wagering-rule#post-366

It's still valid.

Hello

I won a contribution at mystake, which I would like to pay out normally and they are causing me problems. it is nowhere stated that a swift payment to switzerland is not possible. now they only offer me the option with skrill, but i don't have a skrill account and don't want to have one either because i can't use it. This should have been in the terms and conditions. What am I supposed to do now? how should I proceed?

Hallo

Ich habe bei mystake einen beitrag gewonnen, welchen ich normal auszahlen möchte und die machen mir probleme. es ist nirgends gestanden, dass eine swift auszahlung in die schweiz nicht möglich ist. jetzt bieten die mir nur die möglichkeit mit skrill an, jedoch besitze ich kein skrill konto und möchte auch kein haben, da ich dies nicht verwenden kann. Dies hätte in den AGB's stehen müssen. was soll ich nun machen? wie soll ich vorgehen?

Passed and cashed out

Wow, good - thank you for this info.

Hello,

Frankly, it would be up to you and the casino to find an agreement, I think. You are correct, that there should be some list of supported payment options, whether it's up to date or adjusted for each country separately, well this is another question, I'm sure.

The casino is limited by its payment provider, it may be that some problems rose with swift payments so Skrill is the alternative. It is very popular a pretty easy to use I'd say.

May I know why you can't use it, please?

I'm wondering, why can't you use the Skrill account when you create it? Is it related to the fact you're in Switzerland?

because you can have a Skrill account in Switzerland, but then the money cannot be paid out to a Swiss account. So you are very limited, not even to say that you can do almost nothing. you can actually only use the money to play or for cryptocurrencies, so you are tied to that.

weil man in der Schweiz ein Skrill Konto besitzen kann, aber sich danach das Geld nicht auf ein Schweizerkonto auszahlen kann. Somit ist man sehr beschränkt um nicht sogar zu sagen, dass man fast nichts machen kann. man kann eigentlich das Geld nur zum spielen verwende oder für Kryptowährungen, somit ist man an das gebunden.

I checked that you can transfer your funds to PayPal - using an additional app for this, plus the funds will be converted to crypto in order to transfer those. Not sure if it helps, though.

Hi how are things? About 5 hours ago I made a withdrawal of usd from my mystake account and the transfer is still being processed. How much more time will it take? Thank you

Hola que tal? Hace aproximadamente 5 horas hice un retiro de usd de mi cuenta de mystake y aun sigue procesándose la transferencia. Cuanto tiempo mas demorará? Gracias

Hello,

I'm sorry but you should ask the casino. It can be a few days, depending on several factors.

You should get the most accurate info from the casino's staff.

How could I contact the casino staff?

Como podría contactarme con el personal del casino?

The contact email they give on their casino website is = mailto:support@mystake.com

Thank you very much!

Muchas gracias!

The only other way you might get a response from them is to post your original post on here (copy and paste ) on a consumer website called Trustpilot make sure you type in MyStake, it has a good reputation on there, and wait for their reply. They are active on there responding to posts. Of course Casino Guru will do all they can to help you as they have a Curaçao e gaming license, but I would explore every avenue in order to get your sons money back. It’s a terrible thing to happen.

You should also ask the live chat or find their Meta profile and ask there.

In case nothing changes by next week, please let us know.

Hello, it has been a week so how are you doing?

Have you been paid?