Email them and see if they will accept your birth certificate. IN terms and conditions of this casino you have to pass KYC and that includes ID passport or DL. You might get lucky and they might accept your BC. I'm British and I have had withdrawals from all 3 of this groups casinos Goldenbet and Rolletto no problem
So basically I’m not going to get the money support contacted me .They don’t accept birth certificates .And passports on strike plus i can’t afford a passport jst now .So looks like my winnings can’t be withdrawn it’s ridiculous .As birth certificate and proof of address is what I even used to get my job ! And hmrc use it !.Also £30 was taken from account when I signed up from pro play ? A transaction company .So annouyed I needed winnings
It's standard procedure at any online casino to meet their KYC compliance for proof of identity to provide either PP or DL. So if you want to gamble online in the future you are going to need ID
thts we’re Ure wrong every uk casino I haven’t once ever used any of those id or even had to a simple email reg and tht is it and the withdrawel comes in literaly 30 seconds with bititon and mr mega spins .And all the big ones paddy power etc etc not once did I need id.Anyone outside uk turns out u do and If u can’t u need to do biticoin withdrawel ahhaha wtf
i do have id jst not the ones they need unfortuntely
In my experience and I have joined a lot of casinos they want proof of address ID PP or DL and a photo of your bank card used for deposit I can see why a birth certificate will suffice but unfortunately for you Mystake won't accept it.
thts we’re Ure wrong every uk casino I haven’t once ever used any of those id or even had to a simple email reg and tht is it and the withdrawel comes in literaly 30 seconds with bititon and mr mega spins .And all the big ones paddy power etc etc not once did I need id.Anyone outside uk turns out u do and If u can’t u need to do biticoin withdrawel ahhaha wtf
You probably missed the fact this casino isn't UK-licensed. It applies conditions based on different requirements. If you intend to play in such casinos, getting any kind of ID document to verify your identity will save you such troubles. Take it as a friendly opinion, please.
So basically I’m not going to get the money support contacted me .They don’t accept birth certificates .And passports on strike plus i can’t afford a passport jst now .So looks like my winnings can’t be withdrawn it’s ridiculous .As birth certificate and proof of address is what I even used to get my job ! And hmrc use it !.Also £30 was taken from account when I signed up from pro play ? A transaction company .So annouyed I needed winnings
Understood. In this situation, a complaint might be a reasonable step.
Our website provides free complaint handling for players who struggle in the casino, which is exactly your current position, if I may say.
Read this guide if you feel you want to undergo the process:
https://casino.guru/complaint-resolution-instructions
This link allows you to submit your case:
https://casino.guru/complaints
Do you agree with the idea?
Hello everyone,
I just received a special code, they give away 50 FREE SPINS on two games.
The code is MVIP50.
Dobar dan… Uplatio sam depozit u Mistake i greškom sam aktivirao bonus (koji nisam iskoristio) i ne dozvoljava mi da koristim svoj novac ni u jednoj drugoj igri (objašnjavam da to znači da moram da se kladim na iznos od 7 puta moj kapital i 7 puta bonus). Treba mi rešenje. Hvala Vam mnogo
NE KORISTITE SREDSTVA. Recite kazinu da otkaže bonus kako biste mogli da koristite svoj balans i da ne budete podvrgnuti tim pravilima, obično kazina imaju odeljak gde možete da vidite svoje bonuse, tamo ga obično otkažete i možete da koristite svoja sredstva kako god želite, ali bolje proverite prvo sa podrškom i recite im da ne želite bonus i da želite da ga otkažete
very nice design and layout of the casino, and it have most of the popular slots... im a big fan of slots, can play them all day long.. so im definitely gonna be playing here for a long long time...i already verified my profile and their verification process is the fastest i have seen ...no time to waste guys register and join the fun
Danas sam uplatio 1000 na račun i podigao 7000, odmah preko astropai-a. Treba napomenuti da sam prethodno već verifikovao svoju e-poštu i ono što je potrebno.
Zdravo, mistake kazino mi je blokirao nalog rekavši da imam 2 duplikata naloga, a onaj koji me je blokirao je imao dosta salda
Hi!
Based on the second sentence, I must ask whether you registered more than one account on MyStake - did you? It is strictly against the rules.
Casinos protect themself from bonus abusers, you know?
I'll wait for your reply.
ja to nisam uradio
Hello.
Good.
I was just asking - as I said, the second sentence sounds pretty tricky 🙂 " the one that blocked me had a lot of balance".
If you are sure you've done nothing wrong and could use a helping hand, submit a complaint:
https://casino.guru/complaints/create
Describe the problem and make sure to provide all relevant communications or screenshots - if you have any.
Don't worry, complaints are handled for free.
What do you say?
Hello. I activated a bonus at Mystake casino, by mistake, and I don't want to use it, I want to cancel that bonus, it won't let me cancel it or bet, I need help to cancel that bonus, or some help.
Zdravo, igrao sam na mistake i imao sam novac za podizanje, verifikovao sam svoj nalog i nisu uzeli tačan ID. Poslao sam e-poštu centru za podršku i još uvek nisam dobio nikakav odgovor, da li neko zna šta da radi?
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