Žao mi je kako se sve završilo, nažalost, Petar nije mogao više da učini za vas. Izgleda da je u nekim slučajevima moguće pomoći u takvoj situaciji, ali iz onoga što sam video, ova nije bila takva u kojoj bi to bilo moguće.
Otvaranje dva naloga je kršenje pravila u bilo kom kazinu, ali mislim da bi s druge strane kazinu moglo biti dozvoljeno da promeni barem nešto u budućnosti. Ali problem je bio što su oba naloga korišćena za igranje i uplatu. Lično, ne bih otvorio drugi nalog u slučaju bilo kakve greške, već bih pitao kazino šta se može učiniti da se to ispravi. Ako ništa, onda ne bih igrao tamo jer se greške mogu desiti, kao što je bio vaš slučaj. Ako se ne može popraviti, onda bih razmotrio da bi moglo biti daljih problema u budućnosti.
Takođe, molimo vas da ne delite snimke ekrana sa svojim ličnim podacima, nikad se ne zna ko može da ih zloupotrebi, zato budite oprezni.
I'm sorry how it turned out, unfortunately Peter couldn't have done more for you. Apparently in some cases it is possible to help in such a situation, but from what I have seen this was not one in which it would have been possible.
Opening two accounts is a violation of the rules in any casino, but I think on the other hand the casino might be allowed to change at least something in the future. But the problem was that both accounts were used for playing and depositing. Personally, I would not open the other account in case of any mistake, but I would ask the casino what can be done to make it right. If nothing, then I wouldn't play there because mistakes can happen, as it was in your case. If it can't be fixed, then I would consider that there may be further problems in the future.
Also, please do not share screenshots with your personal details, you never know who can misuse it, so be careful.
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