Samo da bude jasno, ovo pišem više za druge igrače nego za osoblje Casino Guru-a, za koje očekujem da će ovo ignorisati. Juče sam uplatio oko 3.000 dolara na ovu stranicu za nekoliko sati. Izgubio sam oko 2.000 dolara, zatim uplatio još 1.000 dolara i uspeo da povećam svoj saldo na 4.800 dolara. Pokušao sam da podignem 1.000 dolara, što je samo trećina onoga što sam uložio, tako da nisam unovčio profit. Povlačenje je odbijeno bez razloga, objašnjenja i komunikacije.
Proveo sam ceo dan pokušavajući da kontaktiram podršku. Svaki put kada bih stigao do „Pozicije u redu 1" u sistemu za prijavu, iznenada bih bio izbačen. Nikakvog daljeg kontakta, nikakvog odgovora. Video sam ljude kako pričaju o sestrinskim kazinima povezanim sa ovim, i izgledaju isto osim logotipa i boja. Pretpostavljam da funkcionišu na isti način.
Jedini razlog zašto sam igrao ovde je taj što je Kazino Guru dao ocenu 8,9. Ta ocena me je navela da pomislim da je bezbedno, ali više ne verujem vašem sistemu. Izgleda kao da se visoki rezultati dodeljuju samo kazinima koja plaćaju dobre provizije. Očigledno sam ljut i podneću zvaničnu žalbu kada se završi period čekanja od 14 dana, iako to odlaganje nema smisla u ovakvom slučaju. Ali iskreno, ne očekujem da ću dobiti išta od svog novca nazad.
Nisam koristio nikakve bonuse, igrao sam na jednom nalogu, nisam dirao kladionicu i nisam prekršio nijedno pravilo.
Razlog zašto kazina prave sestrinske sajtove je da zaštite svoj imidž kada ne uspeju da isplate korisnike poput ovih.
Mislim da bi Casino Guru trebalo da ukloni ovaj oglas ili bar da stavi jasno upozorenje na njega, govoreći ljudima da neće moći da podignu svoj novac.
Just to be clear, I'm writing this more for other players than for Casino Guru staff, who I expect will ignore it. Yesterday, I deposited around $3,000 total to this site over a few hours. I lost about $2,000, then deposited another $1,000 and managed to get my balance up to $4,800. I tried to withdraw $1,000, which is only a third of what I put in, so it's not like I was cashing out profit. The withdrawal was denied with no reason, no explanation, and no communication.
I spent the entire day trying to get in touch with support. Every time I reached "Queue Position 1" in the ticket system, I was suddenly kicked out. No follow-up, no reply. I've seen people talk about the sister casinos linked to this one, and they look the same other than the logo and colors. I imagine they operate the same way.
The only reason I played here was because Casino Guru gave it a score of 8.9. That score made me think it was safe, but I don’t trust your system anymore. It looks like high scores are just handed out to casinos that pay good commission. I’m obviously upset, and I’ll file an official complaint once the 14-day wait period is over, even though that delay makes no sense in a case like this. But honestly, I don’t expect to get any of my money back.
I used no bonuses, played on one account, didn’t touch a sportsbook, and didn’t break any rules.
The reason casino's make sister sites is to protect their image when they fail to cash out users like this.
I think Casino Guru should take this listing down, or at least put a clear warning on it telling people they will not be able to withdraw their money.
Automatski prevedeno: