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Justice
pre 9 meseci
usrs

As you recall, the previous questions I responded to were of a different nature. Additionally, I was referring to my colleagues rather than players.

Pushing through the affiliate network is actually easier than dealing with the owner, who rarely participates in resolving complaints.

If the associated contacts decide not to cooperate for any reason, the complaint will lack a response.

"Casino is owned and operated by a company incorporated under the laws of Curacao," is just a statement casinos use and has very little meaning—it says nothing and has no value for reviewing the casino at all, and I do not see any points I should address. Many companies running online casinos are based in Curaçao...

Sadly, I do not understand what claims you had and what was justified. I only saw an unjustified complaint submitted about a different casino, not Ninbet.

In any case, the optics you seem to use would be better to discuss with lawyers; instead, we are driven by fairness and focused on resolving disputes.

In cases where we are unable to process or find a fair way, we may recommend asking the licensing authority for the player.


Justice
pre 9 meseci
usrs

Try heats casino or deloro . Amazing customer service and withdrawals take less than 1h , sometimes instant. I self excluded because I want break but in 15 years of gambling I didn't find site that could compete with this too, even British casinos could learn from them . Verification was very simple no dragging it out and excuses.

pre 9 meseci
dersus

Pre svega: nemam/nisam imao nikakve pretenzije, i ne znam na koju neopravdanu žalbu mislite, jer ovo nema nikakve veze sa Ninbetom!

Moja jedina poenta je da kazino sa takvim praksama NIKADA ne bi trebalo da dobije ocenu BEZBEDNOSTI od 8,9, jer BEZBEDNOST verovatno znači, između ostalog, da možete biti sigurni da ćete dobiti svoj dobitak bez ikakvih problema (što, s obzirom na bezbroj negativnih povratnih informacija korisnika, definitivno nije slučaj), a takođe i da se možete obratiti proviziji u slučaju spora (to je upravo ono što Ninbet pominje u svojim uslovima i odredbama, ali oboje znamo da je to laž, jer nema licence)!

Ali to nije sve, Ninbet koristi zastareli simbol koji uključuje vezu ka SOPSTVENOJ početnoj stranici (pogledajte sledeće snimke ekrana) kako bi ostavio utisak važeće licence na Kurasau.


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Ovo nema NIKAKVE veze sa ozbiljnošću, već je namerno obmanjivanje igrača i istovremeno jednostavno prevara!


Ako SVE TO znači bezbednosni indeks od skoro 9, onda „čestitam" Casino Guru-u na ovoj „proceni" i neću dalje komentarisati ovu temu, jer se mnogi igrači oslanjaju na ovaj indeks, a zatim trpe posledice (kao što se može videti, na primer, kod „Azza")!

Automatski prevedeno:
Justice
pre 9 meseci
usrs

Precisely what I said:

"Sadly, I do not understand what claims you had and what was justified. I only saw an unjustified complaint submitted about a different casino, not Ninbet."

I still do not understand what practices you have been talking about. I explained to you the part in the rules about the owner and the affiliates. So, where are we getting with this, please?

Do you know what the Safety Index actually means?

It is visible right in the tab called Safety Index Explained, as well as in the guide. What you posted here has little relevance until it directly interferes with fair payouts.

Basics are here:

file

https://casino.guru/ninbet-casino-review#tab=js-tab-reputation

Your expectation is, in my opinion, preventing you from understanding how we review casinos.

https://casino.guru/our-casino-reviews#factors

I'm sorry that we do things our way and I understand it does not suit you—that's ok. There's no need to explain that.

pre 8 meseci
rursus

Zdravo svima,

Ninbet i njegovi klonovi (betflip.io, casobet, 7bets.io) su apsolutno prevarni.

Ninbet onemogućava čet za podršku, ne odgovara na imejlove, ne proverava dokumenta i naravno ne podiže sredstva.

Nema ovde nijedne osobe koja je primila i jedan dolar.

Ono što je najiznenađujuće i potpuno prevarantsko je to što resetuju stanje, otvaraju čet na svojoj stranici i pišu - „da biste mogli da podignete sredstva, potrebno je da uplatite polovinu ovog iznosa"

Da li ste ikada naišli na takvu otvorenu prevaru negde drugde osim u ova četiri kazina?

I zato me je veoma iznenadilo što sam video tako visoku ocenu za poštovanog Gurua.


Automatski prevedeno:
pre 8 meseci
usrs

Nobody can understand why Casino.guru give them such a high rating.

There must be some financial benefit for them otherwise none of it makes sense.

pre 8 meseci
usrs

Nobody can understand why Casino.guru give them such a high rating.

There must be some financial benefit for them otherwise none of it makes sense.

pre 8 meseci
dersus

Već sam napomenuo da više neću odgovarati na argumente Casino Guru-a, ali sam IZUZETNO zadovoljan što se i dalje objavljuju samo NEGATIVNE povratne informacije, što me uopšte ne iznenađuje...


Vidim to potpuno isto kao i ti, pgibbyuk1 --> Ako postoje samo negativne povratne informacije od korisnika, onda je ocena od strane Casino Guru-a jednostavno pogrešna, ili bi trebalo da što pre preispitaju kriterijume ocenjivanja, jer to nazivaju indeksom BEZBEDNOSTI, ali ako ne dobijete svoj dobitak, nema licence i postoje očigledne laži u uslovima i odredbama, onda ovaj kazino jednostavno NIJE BEZBEDAN!


Do sada sam bio uzbuđen zbog kompjuterske grafike, ali to se definitivno promenilo, jer nema apsolutno nikakvog uvida...


Može se samo nadati da korisnici imaju dovoljno zdravog razuma da formiraju sopstveno mišljenje i potpuno ignorišu indeks „bezbednosti"!

Automatski prevedeno:
pre 8 meseci
rursus

Zdravo svima,

Ninbet i njegovi klonovi (betflip.io, casobet, 7bets.io) su apsolutno prevarni.

Ninbet onemogućava čet za podršku, ne odgovara na imejlove, ne proverava dokumenta i naravno ne podiže sredstva.

Nema ovde nijedne osobe koja je primila i jedan dolar.

Ono što je najiznenađujuće i potpuno prevarantsko je to što resetuju stanje, otvaraju čet na svojoj stranici i pišu - „da biste mogli da podignete sredstva, potrebno je da uplatite polovinu ovog iznosa"

Da li ste ikada naišli na takvu otvorenu prevaru negde drugde osim u ova četiri kazina?

I zato me je veoma iznenadilo što sam video tako visoku ocenu za poštovanog Gurua.


Automatski prevedeno:
pre 8 meseci
dersus

Hvala vam na informacijama, jer je 7bets.io zaista savršen klon Ninbet-a, samo ne na Kurasau, već u Kostariki („Kazino je u vlasništvu i pod upravom kompanije osnovane po zakonima Kostarike")!

Barem sam sada uveren da ni Kurasao ni Kostarika nisu istiniti...


Veoma, veoma „zanimljivo" je da ovaj kazino ima INDEKS BEZBEDNOSTI od samo 3,5, iako je očigledno „pridružena kompanija" Ninbeta.....


Trebalo bi samo usput da napomenem da se Uslovi i odredbe takođe lažno pozivaju na „Komisiju za e-kockanje Kostarike" u žalbama, iako ne postoji licenca!


Ovo je 101% isti vlasnik, ali čudno je da profil 7bets pominje vlasnika („Alimaniere Sociedad De Responsabilidad Limitada"), što definitivno ukazuje na jasnu kontradikciju sa strane Casino Guru-a (shodno tome, bilo bi logično da CS barem odgovara Ninbet-ovom indeksu, ali njihov ponos je verovatno prevelik za to)!


Čitava ova tema je toliko tužna da je skoro smešna.....


Na kraju krajeva, samo jedna stvar je važna: Mi korisnici znamo šta se dešava, bez obzira na to šta Kazino Guru pominje!

Automatski prevedeno:
pre 8 meseci
rursus

Zdravo svima,

Ninbet i njegovi klonovi (betflip.io, casobet, 7bets.io) su apsolutno prevarni.

Ninbet onemogućava čet za podršku, ne odgovara na imejlove, ne proverava dokumenta i naravno ne podiže sredstva.

Nema ovde nijedne osobe koja je primila i jedan dolar.

Ono što je najiznenađujuće i potpuno prevarantsko je to što resetuju stanje, otvaraju čet na svojoj stranici i pišu - „da biste mogli da podignete sredstva, potrebno je da uplatite polovinu ovog iznosa"

Da li ste ikada naišli na takvu otvorenu prevaru negde drugde osim u ova četiri kazina?

I zato me je veoma iznenadilo što sam video tako visoku ocenu za poštovanog Gurua.


Automatski prevedeno:
pre 8 meseci
usrs

May I ask if this really happened to you at this casino when you wanted to withdraw?

Do you by any chance have a screenshot of it, please?

It surely is not a fair practice, and no online casino should do so.

pre 8 meseci
usrs

Nobody can understand why Casino.guru give them such a high rating.

There must be some financial benefit for them otherwise none of it makes sense.

pre 8 meseci
usrs

If you'd like to learn more about how we review all online casinos on our website, please read about it here.

Also, could you update us regarding the verification of yours at this casino, please?

pre 8 meseci
usrs

Romi, there was no verification process.

I heard nothing from them ever. They disabled live chat, as others have reported above and kept returning my withdrawal request to my balance.

They ignored me. It is as simple as that.

If that isn't dodgy as hell, I am not sure what is!

pgibbyuk1
pre 8 meseci
usrs

Did you play the balance down, though?

We offered you our help by filing a complaint, but I didn't see any from you.

colby154 je izbrisao post
pre 7 meseci
usrs

Just to be clear, I'm writing this more for other players than for Casino Guru staff, who I expect will ignore it. Yesterday, I deposited around $3,000 total to this site over a few hours. I lost about $2,000, then deposited another $1,000 and managed to get my balance up to $4,800. I tried to withdraw $1,000, which is only a third of what I put in, so it's not like I was cashing out profit. The withdrawal was denied with no reason, no explanation, and no communication.

I spent the entire day trying to get in touch with support. Every time I reached "Queue Position 1" in the ticket system, I was suddenly kicked out. No follow-up, no reply. I've seen people talk about the sister casinos linked to this one, and they look the same other than the logo and colors. I imagine they operate the same way.

The only reason I played here was because Casino Guru gave it a score of 8.9. That score made me think it was safe, but I don’t trust your system anymore. It looks like high scores are just handed out to casinos that pay good commission. I’m obviously upset, and I’ll file an official complaint once the 14-day wait period is over, even though that delay makes no sense in a case like this. But honestly, I don’t expect to get any of my money back.

I used no bonuses, played on one account, didn’t touch a sportsbook, and didn’t break any rules.

The reason casino's make sister sites is to protect their image when they fail to cash out users like this.

I think Casino Guru should take this listing down, or at least put a clear warning on it telling people they will not be able to withdraw their money.

pre 7 meseci
usrs

Here's a video of the casino ignoring me. No, it has nothing to do with my network. I have never once received a reply.

https://drive.google.com/file/d/1aBKSz-0dxMuwNfkldTe1w_fz-Y1ipwi5/view?usp=sharing



pre 7 meseci
dersus

NIŠTA neće promeniti ocenu od 8,9... tužno ali istinito!

Automatski prevedeno:
pre 7 meseci
usrs

And yet CasinoGuru still rate this casino 8.9 despite all of this... As you say, Colby, it has to be a cash incentive for them to do this; otherwise, they would not have achieved this score despite all the negative feedback from players.

I no longer use CasinoGuru to check casino ratings for this reason.

pre 7 meseci
usrs

Just to be clear, I'm writing this more for other players than for Casino Guru staff, who I expect will ignore it. Yesterday, I deposited around $3,000 total to this site over a few hours. I lost about $2,000, then deposited another $1,000 and managed to get my balance up to $4,800. I tried to withdraw $1,000, which is only a third of what I put in, so it's not like I was cashing out profit. The withdrawal was denied with no reason, no explanation, and no communication.

I spent the entire day trying to get in touch with support. Every time I reached "Queue Position 1" in the ticket system, I was suddenly kicked out. No follow-up, no reply. I've seen people talk about the sister casinos linked to this one, and they look the same other than the logo and colors. I imagine they operate the same way.

The only reason I played here was because Casino Guru gave it a score of 8.9. That score made me think it was safe, but I don’t trust your system anymore. It looks like high scores are just handed out to casinos that pay good commission. I’m obviously upset, and I’ll file an official complaint once the 14-day wait period is over, even though that delay makes no sense in a case like this. But honestly, I don’t expect to get any of my money back.

I used no bonuses, played on one account, didn’t touch a sportsbook, and didn’t break any rules.

The reason casino's make sister sites is to protect their image when they fail to cash out users like this.

I think Casino Guru should take this listing down, or at least put a clear warning on it telling people they will not be able to withdraw their money.

pre 7 meseci
usrs

Hello,

Based on the first sentence of your post, I honestly can't tell whether you want to get help or not, but I guess an honest try is always the best call. So, here I am:

Thank you for sharing your experience, because it sounds genuinely frustrating. A denied withdrawal without any explanation or response from support is something no player should have to deal with.

Let me address a few key points from your post:

  1. The rating of 8.9 reflects the casino’s performance across multiple areas, including transparency, complaint resolution, and responsible gambling. It is not permanent. If we see a pattern of unresolved or serious issues, the score is adjusted accordingly. We monitor all cases, especially ones like yours.
  2. Commission and ratings are separate matters. Our business model is affiliate-based, but the rating system works independently. We’ve lowered ratings in the past even when it affected commercial relationships.
  3. The 14-day waiting period is there because some issues resolve without our direct involvement. It also gives both sides space to react before we step in. While it may feel unnecessary in urgent cases, it helps keep the process fair.
  4. Sister casinos often share a platform or ownership, but not all behave identically. We track complaints across groups and adjust our assessments if systemic issues appear.


If the situation doesn’t change, please submit a complaint once the waiting period ends. We’ll do our part to contact the casino and push for a proper resolution. If you decide to include the video as supporting evidence, which sounds good to me, we’ll review it as well.

pre 7 meseci
dersus

NIŠTA neće promeniti ocenu od 8,9... tužno ali istinito!

Automatski prevedeno:
pre 7 meseci
usrs

I believe none of us can truly predict the future. I understand this comment comes from frustration, and I respect your opinion, but I’d appreciate it if you could take a moment to read my last response to the other player.

We can always talk specifics. If you're open to it, could you briefly remind me what happened in your case and why you chose not to submit a complaint? The reason I ask is simple: to challenge a casino’s actions—or later, the way we handled the situation—discuss the concrete outcome. However, first, we need something concrete to review.

Without any details or evidence, I honestly don’t know how to respond in a way that would be fair to you or to anyone else reading this.

pre 7 meseci
usrs

And yet CasinoGuru still rate this casino 8.9 despite all of this... As you say, Colby, it has to be a cash incentive for them to do this; otherwise, they would not have achieved this score despite all the negative feedback from players.

I no longer use CasinoGuru to check casino ratings for this reason.

pre 7 meseci
usrs

Hi! Thanks for sharing your thoughts. I’d just kindly ask you to please take a moment to read my previous replies in this thread. They address exactly these concerns about ratings, commissions, and how we handle complaints.

If you have specific experiences or evidence, we’re always open to reviewing them seriously. Without concrete info, it’s hard to make meaningful changes or respond properly.

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