ForumKazinaOzwin Casino - opšta diskusija

Ozwin Casino - opšta diskusija (strana 2)

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scottM
pre 1 godinu

Ok, Scott M. Cenim tvoj odgovor. Uradiću to. Hvala Vam mnogo!

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pre 6 meseci

Oz win casino no payout.He lie how open more account and said how not can got payouts.How is possible that I open more accounts if never send any documents to he adress .And not possible that some other person have my documents my selfie or my bill in last 3 months.How then they can say that open multiple accounts.And why only this said this not trusted casino why this never said for example some of big casinos like bet365 or unibet or pokerstars.How cna open multiple accounts and send multiple documents I not have 5 different ID card.I have 1.

When ask that send me date and email where send and verify my account multiple times no have answer.

Im youtuber and interested me how this scam casino can operate if make this tricks.

Tomislav91
pre 6 meseci

How about submitting the complaint? If you are convinced the casino has failed in fairness, this is a step worth taking! It's free, learn what to expect in this guide, please:

https://casino.guru/complaint-resolution-instructions


Just a hint, though: verification is the process that allows the casino to find possible account breaches, but it does not mean that all multiple accounts need to be verified. More likely, all accounts are found the moment one "of the group" undergoes the verification.

Also, being the "youtube" has no meaning in this 🙂

I wish you a quick yet fair resolution!

Radka
pre 6 meseci

Understand you,but how casino can say that have multiple accounts if this not true.I first time register and send my documents and he rejects me.Documents is good but he said that have more profile whats not true.Then casino can say for every person that have multiple accounts and when person ask for explain nothing not happens.He said this that no payout me classical lie.I read in different forums thats this thing casinos do many tricks.

Tomislav91
pre 6 meseci

I understand your point of view. But I think Radka has explained it quite well as far as verification is concerned. Of course, it's certainly not nice not to get any reason from the casino, so if you're aware that you haven't violated anything and you don't have multiple accounts, the best step would be to file a complaint here: https://casino.guru/complaints/all

Are you going to try it ? 

Jaro
pre 6 meseci

Yes I submit my complain but I think that nobody not help me.Scam casino this doing,when some win lie and close account with no explain why.I only whant say that never play there and never send documents there and how then can have multiple accounts.Then for every win ozwin can say -hey you have multiple account and simple close players accounts.For me this is scam and I never see that any legit bookie or casino work this thing,because nobody than me not can have my documents,selfie,or my bank report for last months.How can thhen have multiple accounts?????

Tomislav91
pre 6 meseci

Let's try not to be skeptical at first. You've started a complaint, which is a good thing, if you say you're not aware that you've done anything wrong. Could it happen that someone from the household or someone who uses the same IP has an account in the casino ?

However, I understand that this is certainly not a pleasant situation, but our team will do their best to help you. So don't forget to update your complaint or forward the relevant evidence to Kristina.

I have faith that everything will be resolved and turn out well. Let us know if you have any new information. 

Jaro
pre 6 meseci

Im sceptical because I read other forums and see that casinos work this things.And see that many complain not fixed.And I know that big and best casinos not work do thing thing.In my head not can be clear how is possible said couple times that all ok and that all good and then when come time for payouts only said you have multiple accounts.This is ridiculous because not can make two account and send two times documents-logic.Nobody not play there than me I use self mobile phone or laptop for play.Yes I send complaint and send day before in email and picture of ozwin answers.Big problems is because casino only write how you have multiple accounts and never more answers.And why then agents wich ask all rules and all about play there said that all ok and that send my documents.After send my documents problems start this looks like only whant take from me my documents.Yes I hope that you can help me,thank you for answers.

Tomislav91
pre 6 meseci

I know it's not a pleasant situation and I understand if you're angry. However, if you think that everything is fine on your side, then I hope that this problem could be solved. 

Nevertheless, it will require you to answer Kristina's questions in the complaint so that she can move forward with the investigation. 

Would it be possible to update the complaint here and respond ? Of course, if you hear anything new from the casino, don't hesitate to let us know. 

Jaro
pre 6 meseci

Thank you I now see that have answer on complaint now I send email and answer.Yes I wait that see are be any news.But I not have hope because see that this casinos make and to others people.And there is weird situation because nobody cant prove and send my ID documents than me and my bills.Then not have sense wrote that have more accounts if never played there.

Tomislav91
pre 6 meseci

You're welcome if you've even forgotten.

Now, let's see where the complaint leads, because it would not be right of me to take one side or the other, even though it is clear to me what you mean by your statement. So I will wait for further developments with you. I hope it will have a positive ending. ☘️

pre 5 meseci

Here like I said before 1,5 months OZZWIN not reply anymore.HE scam me and when not can back proofs he simple no responde anymore.Simple scam and this casino never give player withdrawals only lie about reasons that not need make payouts.I not only much people write this and you need this casino mark like SCAM.

Tomislav91
pre 5 meseci

I noticed that your complaint has remained unresolved and that makes me very sad to tell you the truth. I saw that the casino responded first and then did not reply later, which is a great pity. I think the biggest warning for players is that it is unlicensed and they should be careful about depositing into it. 

I don't know what else to say to you, because I absolutely understand your feelings and I would be frustrated as well. I firmly believe that in the future you will not encounter similar situations and everything will be fine and you will choose a better casino. 

Jaro
pre 5 meseci

You need mark this casino like scam.You can see on my example that he simple not give payouts.I know this and before complain that this happens.No have sense this casino promote and write anything about he if no give payouts and only scam.You like official page need write real situation and show others that this scam.

Tomislav91
pre 5 meseci

I think it's pretty clear from what we have on our website that the casino is one of the worse ones. Before a player goes to play, it is best to do some research and therefore look at, for example, complaints or user reviews. I have opened the complaints now and there are a lot of them that the casino did not solve and it was a mistake on their side. We have also written that the casino operates without a license. Its safety index is below average which is also another warning. Just because we have it on our website doesn't mean that we promote it, but it does mean that if a player comes across such a casino, he or she can find information that can help in making a decision. If I had looked at all these things I mentioned, I would not have gone there to play.

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