Pozdrav, žao mi je što je već prošla nedelja dana. Mislim da bi takav zahtev trebalo brzo rešiti ako ste ga već zatražili putem više kanala. S druge strane, razumem da kazino pokušava da zadrži igrače, ali ako ste nekoliko puta rekli da želite da vam se nalog trajno zatvori, onda ne vidim zašto kazino to još nije učinio.
Jesi li im naveo razlog kada su pitali? Možda bi to ubrzalo proces. Ako kažeš da samo želiš da zatvoriš nalog, onda bi mogli pokušati da te ubede da ostaneš, što je uobičajena praksa u kazinima.
Greetings, I'm sorry that it's been a week already. I think that such a request should be resolved promptly if you have already requested it through multiple channels. On the other hand, I understand that the casino is trying to retain players, but if you have said several times that you want your account permanently closed, then I don't see why the casino hasn't done so yet.
Did you give them a reason when they asked? Maybe that would help speed up the process. If you say you just want to close your account, then they may try to persuade you to stay, which is common practice at casinos.
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