Samo delim svoje iskustvo sa PickWin-om.
24. marta sam zatražio od podrške da se samoisključi i zatvori moj nalog na godinu dana. Potvrdili su da će biti obrađen, ali je moj nalog ostao otvoren.
Javio sam se 26. marta i rečeno mi je da će biti eskalirano, ali ništa se nije desilo. Nekoliko sati kasnije rekao sam, u redu, nema veze - ali ja sam kompulzivni kockar i moj zahtev za samoisključenje je trebalo da bude uvažen u svakom slučaju i nije trebalo da prođe nekoliko dana da se zatvori moj nalog.
Onda, 3. aprila, umesto da zatvore nalog, dali su mi bonus od 200 dolara, rekli da je moj zahtev za zatvaranje otkazan i da i dalje mogu da uplaćujem i igram.
Zbog toga sam na kraju uplatio još depozita nakon što sam već zatražio da budem isključen.
Imam snimke ekrana svega. Podneo sam žalbu kompaniji Anjouan Gaming, ali koliko sam razumeo, oni zapravo ne odgovaraju na žalbe igrača. Poslao sam imejlove podršci PickWin-a i nisam dobio ništa, a moj nalog je i dalje otvoren.
Just sharing my experience with PickWin.
On March 24, I asked support to self-exclude and close my account for 1 year. They confirmed it would be processed, but my account stayed open.
I followed up on March 26 and was told it would be escalated, but nothing happened. Some hours later I said okay nevermind - but I’m a compulsive gambler and my self exclusion request should have been honoured regardless and it shouldn’t have taken days to close my account.
Then on April 3, instead of closing the account, they gave me a $200 bonus, said my closure request had been cancelled, and I was still able to deposit and play.
Because of that, I ended up making more deposits after I had already asked to be excluded.
I have screenshots of everything. I submitted a complaint with Anjouan gaming but from what I understand they don’t really respond to player disputes. I sent emails to pickwin support and have heard nothing and my account remains open.
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