Prive Casino - opšta diskusija

Very dodgy casino, they allow me to sign up, even though im from the UK, they also fully verified my account, again knowing im from the UK, but after doing research online, it says they dont ACCEPT uk players. Secondly, after contacting their customer support via the website, i asked them "do you have a gambling license, if so, who is it held with"? and the reply i got was "if you want to know this information, you must contact us by email" which i found very suspicious. So i emailed them and asked them to provide me with information regarding their gaming license, and what a surprise, one month on, and have not had any sort of response from them.

Our data team couldn't find any information about a license at this casino, and that is why we put the information in our review. Also, the casino doesn't accept UK players, as you said, so your post could help others to be more careful when playing at this casino.

I hope you didn't deposit any money, right?🙏

i hope it does help others, i still see so many people, sadly signing up to these fraud casinos, and only realising they are at risk once its too late and they have lost their money. I make it a personal rule for myself these days to basically just NEVER EVER, gamble at a casino if they dont have a license. thankfully, i did not deposit any money, the moment they went silent when i asked them for information regarding their gambling license, i knew at that point it was a total scam site!

It is not always that clear to know if a casino will act okay and pay the players. That is why we try to collect as many information as possible, and also players like you help us learn more every time you post on our forum.

From our experience, though, it is not always that if a casino does not have a license, it'll act "scammy," as I could call it. Sometimes they feel that it is not necessary to pay the money for it, and if they are all ok with the payments, they can have a lot of players as well. What I want to say is that it doesn't always mean that a casino without a license is a dodgy casino.😉

I am waiting for a withdrawal from them , but looking at this thread I’m not going to get paid I’m from the uk . I have deposit much more than I’m taking out . How can this be right . They let me deposit and sign up . It’s give the uk as country option when signing up ?

sorry to say my friend but, you wont see a penny of your money from them, i can 100% tell you now, this casino is fake and just designed to scam people, it has no gaming license and doesnt really respond to complaints from players, they allow uk players to sign up, even though UK players are a restricted country. In my opinion to you, its best just to let the money go and accept it as a loss, and NEVER EVER deposit in this casino again and cut all ties with it.

Of course this is my opinion, you are welcome to take advice from others, and make an official complaint here on casino guru, although i really dont see a positive outcome in the end.

May I ask if you have passed the verification process at this casino, please? According to our information, it really doesn't accept players from the UK, so if you need our help, I would suggest you file a complaint here. Our team will try to do everything possible to help you out with this issue.

Keep us informed about any news, please.

As a Dutch resident, I was able to register without any problem, using a Dutch phone number, Dutch payment methods, and communicating with Dutch-speaking support agents. Your entire websites are presented in Dutch and clearly aimed at Dutch users. At no point during registration or deposit was I warned that Dutch players are supposedly not accepted. Only later, after losing €500 on each platform, I found a mention in your Terms and Conditions that Dutch players are allegedly not allowed. 

However, during the registration process, I never actively agreed to or clicked to accept these Terms and Conditions myself — it was automatically marked as accepted when my account was created. This is completely misleading and unfair, as I had no opportunity to be properly informed before playing and depositing.

On top of that, your IBAN is associated with multiple complaints online about scam-related activities, which raises serious concerns about the safety of your operation.

I have reached out several times regarding a refund of my deposits, but all my emails have been ignored. This lack of response is unacceptable and only confirms the shady nature of how you are operating.

If the casino doesn't implement any block for players from your country, so you are able to register and play there without using a VPN, then they are obliged to pay the winnings to these players as well, even though they state in their terms that they don't accept them.

Unfortunately, though, they have no reason to give you your deposits back, as you have played there on your free will, actually.

Unfair Account Block and Confiscation of €6,000 Winnings — Extremely Disappointed

Content:

I deposited nearly €700 from my bank account into Prive Casino, and with the bonus included, my total balance reached around €1,150. I used this to play Live Casino games, which were fully accessible on the platform. At no point did the system restrict me or issue any warnings regarding bonus terms or game eligibility.

After successfully increasing my balance to approximately €6,000, I attempted to initiate a withdrawal. Instead of processing my request, Prive Casino blocked my account, confiscated my winnings, and claimed that I violated the bonus terms by playing Live Casino games.

However, if certain games were restricted under bonus conditions, it is the casino’s responsibility to prevent access to those games while a bonus is active. The platform allowed me to play, lose, and win without any issue — until I requested a withdrawal. This selective enforcement feels unfair and misleading.

To make matters worse, when I contacted customer support to clarify the situation, I was abruptly blocked from the live chat and locked out of my account. I can no longer access my funds or receive assistance. The fact that the casino only intervened once I won a large amount is highly questionable.

The withdrawal process itself is unusually long, with a waiting period of nearly a week, which adds to the frustration and raises further concerns about the platform's reliability.

Given my experience, I strongly advise others not to use this casino. In my opinion, Prive Casino is not trustworthy, and my personal experience suggests it may be operating in a deceptive and unfair manner.

I am in the process of reporting this incident to UK Gambling Commission, eCOGRA, and IBAS to ensure this issue is formally investigated.

Hello, if I may, I am always quite confused to see players posting similar posts in a thread that is basically describing that the casino should be avoided. I mean, it is really sad to see that far too many players come here to complain once the damage is done. Did you perhaps see the casino review?

https://casino.guru/prive-casino-review#tab=js-tab-reputation

"High value of withheld winnings in player complaints in relation to the casino's size"

Since this casino is unlicensed,, informing any kind of authority, no matter the country, won't help, I'm afraid. 🙁

That being said, we too recommend avoiding this site.

To be fair, though, it appears that you took a bonus that is not applicable on live games, which is sadly quite common; however, it is not standard for casinos to enforce such rules on a software level.

"However, if certain games were restricted under bonus conditions, it is the casino’s responsibility to prevent access to those games while a bonus is active." It is not. 🙁

May I know whether you read the bonus terms before you took it or played restricted games, please? If the specific bonus rules mention and clearly display that condition, I bet you had a fair chance to notice it.

In any case, perhaps I got it all wrong, so feel free to advise.