Roby Casino - opšta diskusija

I have already submitted a complaint because it cannot be that you do not have to verify your account first, but when you request a withdrawal it takes 4 days until someone contacts you and you can verify your account. I deposited once with Paysafe at the casino and now they want me to send them all of my transactions from six months ago. Firstly, with Paysafe you can only see transactions from the last 4 weeks and secondly I don't know what it has to do with the casino where I deposit money.

Ich hab schon eine Beschwerde eingereicht weil es nicht sein kann das man zuerst sein Konto nicht Verifizieren muss aber wenn man eine Auszahlung beantragt dann dauert es 4 Tage bis sich jemand meldet und man das Konto Verifizieren kann.. ich hab bei dem Casino 1 mal mit Paysafe eingezahlt und jetzt möchten die von mir das ich ihnen Sämtliche Transaktionen von vor einem halben Jahr schicke erstens kann man bei Paysafe nur die Transaktionen von den letzten 4 Wochen sehen und zweitens wüsste ich nicht was es das Casino angeht wo ich überall Einzahle

Hi, what you describe is unfortunately quite common nowadays. Of course the best thing would be to verify beforehand, but that is not possible everywhere. Most of the time it's at the first withdrawal, but I understand that if you make a withdrawal and wait for it to arrive and after a couple of days you get a call for some documents, it's probably not the most pleasant. 

As for the transaction history of what you have to send, that seems like a basic thing to me. I see what you are saying, but you will have to cooperate to successfully verify yourself and get the money. So for me the best thing to do would be to write to the provider to see if it is possible to get the transaction history and send it to the casino. I can't think of anything better.

Think you'll do that ? 

I had to do that too. With paysafe you can enter dates from to. I found all

musste ich auch machen. bei paysafe kann man datum von bis eingeben. ich habe alle gefunden

And did it help with your verification?

yes, you just have to click on print and then you have it as a pdf and it will be recognized

ja, man muß nur auf drucken gehen und dann hat man das als pdf und wird anerkannt

So I'm glad you found a way to do it, I hope this information will help other players as well, so thank you.

Do you play often at this casino ? 🙂

no, I tried it and I don't feel like I'm in good hands there.

nein, habe es versucht und ich fühle mich dort nicht gut aufgehoben.

Sometimes it's probably best to go with your intuition and save yourself the trouble. May you do well in others. 🙂

Has anyone been able to withdraw here recently?

Have had a withdrawal pending close to 5 days now, live chat says they're busy, but then looking at the complaints here it seems like the delay is inevitable

I have bonuses I wanted to use but expired as the withdrawals have not come through yet

I’d like to report the withdrawals came through. Didn’t really have much communication but it was all seamless in the end, leaving a review now

I see that everything has finally been resolved, which is good news. You didn't wait that long in my opinion, although it's probably a different time for each player. Did you get at least some confirmation email that the money is coming to you or not? 🙂

I got the initial Withdrawal being processed email, then the next email was the approved withdrawal and money in my e-wallet

Sure, so if you've played here before, you'll know how it goes. 

Do you think you'll try it here again or not? 

Good evening, I made a withdrawal request several days ago and seeing the complaints from other users, I'm afraid that perhaps this is a scam. Could you help me further with my withdrawal, which is still being processed?

Καλησπέρα έχω κάνει μια αίτηση ανάληψης πριν αρκετές μέρες και βλέποντας και τα παράπονα και άλλων χρηστών φοβάμαι ότι ίσως προκειτε για απάτη θα μπορούσατε να με βοηθήσετε περαιτερο με την ανάληψη μου που ακόμη βρίσκετε υπό επεξεργασία ;

Hello i am also greek but living in Switzerland. I am struggling with my withdrawals since 12.01 and i keep receiving the same answers in Live Chat of Roby casino.That i should be patient. I have made a complaint, the guys here are trying to help me to resolve it but i am not to optimistic anymore. I will for sure inform everyone, if the problem is solved.

Hello.

May I ask if your account is already verified or if you have to go through the process first?

Is this your first withdrawal there?

hello i have played a bet and they settled wrong as lost, i have speak with them and they dont do anything is there anything else i can do?

May I ask if it is regarding a sports bet?

If so, unfortunately we can't do much, as we have no department dealing with sports betting here.

Could you provide some more details, please?

Yep. I made a withdrawal request for 500.00 euros on March 26th. My request is still being reviewed. It's now April 12th. I've been in contact by email and chat many times. They say there are delays in processing. It seems like it's such a large amount that they can't pay.

Now the withdrawal check has been set up on the account so that the cancel button is right next to the button where you can check the processing status. In case you accidentally press the cancel button!!

Good games and a clear casino by the way, but I'm waiting for that withdrawal now and then I'll close the account. That's what you play at a casino for, so that money moves quickly in both directions.

Juu. Tein kotiutuspyynnön 500,00 euroa 26.3. Edelleen pyyntöni tarkistettavana. Nyt mennään päivää 12.4. Olen ollut yhteydessä sähköpostilla ja chatilla moneen kertaan. On kuulemma viivästyksiä käsittelyssä. Taitaa olla niin, että niin suuri summa etteivät pysty maksamaan.

Nyt on vielä asetettu tilillä noston tarkistus niin, että peruuta kohta on aivan lähellä kohtaa missä voi tarkistaa käsittelyn tilaa. Jos vaikka vahingossa painaa peruuta kohtaa!!

Hyvät pelit ja selkeä casino muuten mutta odottelen nyt tuota kotiutusta ja sen jälkeen suljen pelitilin. Sitähän varten casinolla pelataan, että raha liikkuu nopeasti kumpaankin suuntaan.