Šta voliš da kažeš, molim te?
Znam da ljudi kažu da slika vredi hiljadu reči, ali ja bih rekao da je ovo druga situacija.
Da li nešto nije u redu?
What do you like to say, please?
I know people say a picture is worth a thousand words, but I'd say this is a different situation.
Is there something wrong?
Ažuriranje mog iskustva
tako da izgleda da kalkulacije o bonusima za povraćaj novca nisu baš tako transparentne kao što to čini Rocketplai . Tako da trenutno imam povrat novca od 7%. Ne prihvatam bonuse na depozit od ovog kazina ili bilo kog drugog u tom slučaju. Glavni razlog je što ne volim da sam zarobljen u uslovima klađenja minimalnog k40 prevrtanja. Međutim, uzeću povremene besplatne okrete koje imaju u ponudi znajući da uslovi za preokret k40 nikada neće biti ispunjeni. Međutim, kao i većina nas, volim da se kockam. Dakle, kada uzimam ove bonuse za besplatno okretanje, to je više za zabavu da vidim koliko se mogu približiti da napravim ove bonus opklade.
Uzimam ponuđeni Cashback Bonus jer je to samo k5 roll over i to je definitivno ostvarivo i imao sam mnogo velikih dobitaka koji se mogu povući radeći ovo sa drugim kazinom u prošlosti. Ali izgleda da način na koji se ovi bonusi za povraćaj novca izračunavaju kompjuterskim algoritmom definitivno nije ono što vam Rocketplai kaže u uslovima bonusa i da pokušava da dobije vaše informacije o depozitima, iznosima opklade, primljenim iznosima bonusa i povučenim sredstvima koji doprinose tome je prilično nemoguće. Jedan agent mi govori jedno, a drugi agent. Nikada ranije nisam imao problema sa pristupom ovoj vrsti informacija na svojim računima u drugim kazinoima.
Naročito što se informacije odnose samo na lični nalog. Kontaktirao sam Rocketplais tim za podršku u vezi sa pristupom ovim informacijama, ali još uvek čekam njihov odgovor.
Recimo da sam ponovo u potrazi za kazinom dostupnim u Australiji koji je transparentan za njihove klijente i koji drži do onoga što nude.
Budite spremni za još ažuriranja i nadamo se nekoliko odgovora na ovu temu.
Update on my experience
so it seams that the calculations on cashback bonuses are not quite as transparent as Rocketplay make out. So I am currently at a 7% cashback. I don't accept deposit bonuses from this casino or any other for that matter. The main reason being I don't like being trapped into the wagering conditions of minimum x40 rollover. I will however take the occasional free spins they have on offer knowing that the x40 roll over conditions will never be met. However like most of us I like to gamble. So when taking these free spin bonuses its more for the entertainment of seeing how close I can get to making these bonus wagers.
I do take the Cashback Bonus offered as it's only a x5 roll over and that is definitely achievable and I've had a lot of withdrawable big wins by doing this with other casinos in the past . But it seems that the way these cashback bonuses are calculated by computer algorithm are definitely not what Rocketplay tell you in there bonus terms and conditions and trying to get your information on deposits, amounts wagered, bonus amounts accepted and withdrawn funds that contribute to this is pretty much impossible. I get told one thing from one agent and another from another agent. I have never had an issue with being able to access this kind of information on my accounts held with other casino's in the past.
Especially being that the information is regarding only personal to my own account. I have contacted Rocketplays support team in regards to accessing this information, but I am still waiting for a reply from them.
Lets say I'm back on the hunt for a casino accessible to Australia that is transparent to their customer's and hold up to what they offer.
Stay turned for more updates and hopefully a few answers to this thread.
Ažuriranje mog iskustva
tako da izgleda da kalkulacije o bonusima za povraćaj novca nisu baš tako transparentne kao što to čini Rocketplai. Tako da trenutno imam povrat novca od 7%. Ne prihvatam bonuse na depozit od ovog kazina ili bilo kog drugog u tom slučaju. Glavni razlog je što ne volim da sam zarobljen u uslovima klađenja minimalnog k40 prevrtanja. Međutim, uzeću povremene besplatne okrete koje imaju u ponudi znajući da uslovi za preokret k40 nikada neće biti ispunjeni. Međutim, kao i većina nas, volim da se kockam. Dakle, kada uzimam ove bonuse za besplatno okretanje, to je više za zabavu da vidim koliko se mogu približiti da napravim ove bonus opklade.
Uzimam ponuđeni Cashback Bonus jer je to samo k5 roll over i to je definitivno ostvarivo i imao sam mnogo velikih dobitaka koji se mogu povući radeći ovo sa drugim kazinom u prošlosti. Ali izgleda da način na koji se ovi bonusi za povraćaj novca izračunavaju kompjuterskim algoritmom definitivno nije ono što vam Rocketplai kaže u uslovima bonusa i da pokušava da dobije vaše informacije o depozitima, iznosima opklade, primljenim iznosima bonusa i povučenim sredstvima koji doprinose tome je prilično nemoguće. Jedan agent mi govori jedno, a drugi agent. Nikada ranije nisam imao problema sa pristupom ovoj vrsti informacija na svojim računima u drugim kazinoima.
Naročito što se informacije odnose samo na lični nalog. Kontaktirao sam Rocketplais tim za podršku u vezi sa pristupom ovim informacijama, ali još uvek čekam njihov odgovor.
Recimo da sam ponovo u potrazi za kazinom dostupnim u Australiji koji je transparentan za njihove klijente i koji drži do onoga što nude.
Budite spremni za još ažuriranja i nadamo se nekoliko odgovora na ovu temu.
Update on my experience
so it seams that the calculations on cashback bonuses are not quite as transparent as Rocketplay make out. So I am currently at a 7% cashback. I don't accept deposit bonuses from this casino or any other for that matter. The main reason being I don't like being trapped into the wagering conditions of minimum x40 rollover. I will however take the occasional free spins they have on offer knowing that the x40 roll over conditions will never be met. However like most of us I like to gamble. So when taking these free spin bonuses its more for the entertainment of seeing how close I can get to making these bonus wagers.
I do take the Cashback Bonus offered as it's only a x5 roll over and that is definitely achievable and I've had a lot of withdrawable big wins by doing this with other casinos in the past . But it seems that the way these cashback bonuses are calculated by computer algorithm are definitely not what Rocketplay tell you in there bonus terms and conditions and trying to get your information on deposits, amounts wagered, bonus amounts accepted and withdrawn funds that contribute to this is pretty much impossible. I get told one thing from one agent and another from another agent. I have never had an issue with being able to access this kind of information on my accounts held with other casino's in the past.
Especially being that the information is regarding only personal to my own account. I have contacted Rocketplays support team in regards to accessing this information, but I am still waiting for a reply from them.
Lets say I'm back on the hunt for a casino accessible to Australia that is transparent to their customer's and hold up to what they offer.
Stay turned for more updates and hopefully a few answers to this thread.
Ažuriranje mog iskustva
tako da izgleda da kalkulacije o bonusima za povraćaj novca nisu baš tako transparentne kao što to čini Rocketplai . Tako da trenutno imam povrat novca od 7%. Ne prihvatam bonuse na depozit od ovog kazina ili bilo kog drugog u tom slučaju. Glavni razlog je što ne volim da sam zarobljen u uslovima klađenja minimalnog k40 prevrtanja. Međutim, uzeću povremene besplatne okrete koje imaju u ponudi znajući da uslovi za preokret k40 nikada neće biti ispunjeni. Međutim, kao i većina nas, volim da se kockam. Dakle, kada uzimam ove bonuse za besplatno okretanje, to je više za zabavu da vidim koliko se mogu približiti da napravim ove bonus opklade.
Uzimam ponuđeni Cashback Bonus jer je to samo k5 roll over i to je definitivno ostvarivo i imao sam mnogo velikih dobitaka koji se mogu povući radeći ovo sa drugim kazinom u prošlosti. Ali izgleda da način na koji se ovi bonusi za povraćaj novca izračunavaju kompjuterskim algoritmom definitivno nije ono što vam Rocketplai kaže u uslovima bonusa i da pokušava da dobije vaše informacije o depozitima, iznosima opklade, primljenim iznosima bonusa i povučenim sredstvima koji doprinose tome je prilično nemoguće. Jedan agent mi govori jedno, a drugi agent. Nikada ranije nisam imao problema sa pristupom ovoj vrsti informacija na svojim računima u drugim kazinoima.
Naročito što se informacije odnose samo na lični nalog. Kontaktirao sam Rocketplais tim za podršku u vezi sa pristupom ovim informacijama, ali još uvek čekam njihov odgovor.
Recimo da sam ponovo u potrazi za kazinom dostupnim u Australiji koji je transparentan za njihove klijente i koji drži do onoga što nude.
Budite spremni za još ažuriranja i nadamo se nekoliko odgovora na ovu temu.
Update on my experience
so it seams that the calculations on cashback bonuses are not quite as transparent as Rocketplay make out. So I am currently at a 7% cashback. I don't accept deposit bonuses from this casino or any other for that matter. The main reason being I don't like being trapped into the wagering conditions of minimum x40 rollover. I will however take the occasional free spins they have on offer knowing that the x40 roll over conditions will never be met. However like most of us I like to gamble. So when taking these free spin bonuses its more for the entertainment of seeing how close I can get to making these bonus wagers.
I do take the Cashback Bonus offered as it's only a x5 roll over and that is definitely achievable and I've had a lot of withdrawable big wins by doing this with other casinos in the past . But it seems that the way these cashback bonuses are calculated by computer algorithm are definitely not what Rocketplay tell you in there bonus terms and conditions and trying to get your information on deposits, amounts wagered, bonus amounts accepted and withdrawn funds that contribute to this is pretty much impossible. I get told one thing from one agent and another from another agent. I have never had an issue with being able to access this kind of information on my accounts held with other casino's in the past.
Especially being that the information is regarding only personal to my own account. I have contacted Rocketplays support team in regards to accessing this information, but I am still waiting for a reply from them.
Lets say I'm back on the hunt for a casino accessible to Australia that is transparent to their customer's and hold up to what they offer.
Stay turned for more updates and hopefully a few answers to this thread.
Hej tamo.
Možete li da nalepite oba odgovora koja ste dobili od operatera? Rekao bih da je ovo glavna stvar koja nedostaje.
Osim odgovora njegovog tima za podršku, naravno.
Hey there.
Could you paste in both answers you got from the operators? I'd say this is the main thing missing.
Aside from the reply from its support team, of course.
Prvi agent
Sreda, 21:45 slika profila agenta
RocketPlai bot.
Dragi prijatelju, sačekajte dok tražimo slobodnog agenta.
Slika profila agenta
Jaiash
Zdravo! Moje ime je Jaiash i biće mi drago da vam pomognem!
Hvala na strpljenju!
Možemo vam ponuditi lični bonus od 5 AUD!
🔼Oklada k40;
💲Maksimalna pobeda 500 AUD;
⏰Trajanje bonusa 3 dana;
Takođe, možete očekivati povrat novca ovog četvrtka u 8:00 po UTC, to će biti otprilike 260$
Hvala na pitanju, danas je mirno, mislim da je lepo😊
Mogu vam dodati 5$ odmah ako želite😎
ja
pretpostavljam da je 5 dolara nešto
Sreda, 21:50 slika profila agenta
Jaiash
Bonus je dodat!
Koristite ga i uživajte u našim uslugama!😊
Jaiash
ja
možete li mi reći koliko sam deponovao u poslednjih mesec dana
a takođe i moj iznos uložen od otvaranja mog računa molim
Sreda, 9:52 PMAgent profilna slika
Jaiash
Žao mi je Tobias, ali nije mi dozvoljeno da delim takve informacije putem ćaskanja, ako želite možemo da podnesemo izveštaj i pošaljemo vam ga putem e-pošte, ali to može da potraje do 30 dana
ja
stvarno to šavovi Streanga
želim da podnesem taj izveštaj
Sreda, 21:53 slika profila agenta
Jaiash
GDPR zakon nam to ne dozvoljava, žao mi je🙏
ja
sve dobro sačekajte 30 dana
Sreda, 21:53, slika profila agenta Sreda, 21:54
Jaiash
Imajte na umu da su podaci o našim igračima kao i njihovi lični podaci poverljivi, a mi se trudimo da zaštitimo vaše lične podatke i poštujemo vašu privatnost u skladu sa najboljom poslovnom praksom i važećim propisima.
Da bismo vam pružili takve informacije, molimo vas da napišete svoj zahtev u obliku pisma poslatog sa vaše e-pošte za registraciju. U pismu morate da nam dostavite sledeće informacije:
ime
Datum rođenja
adresa
mobilni telefon
korišćeni načini plaćanja
igre koje ste najviše igrali sa nama
Dodatno, navedite informacije koje želite da dobijete i željeni vremenski period.
Pismo sa gore navedenim informacijama može biti poslato sa vaše e-pošte registracije na support@rocketplay.com .
možete li mi preneti informacije u vezi sa izveštajem
Živeli]
Sreda, 21:54 slika profila agenta
Jaiash
Tobias, potrebno je da nam pošaljete mejl sa takvim zahtevom i navedete informacije koje želite da dobijete🙏
ja
trenutno kucam jedan
Hvala na pomoći
Sreda, 21:55 slika profila agenta
Jaiash
Dobrodošao si!
Postoji li još nešto sa čime mogu da vam pomognem ili imate neka druga pitanja? 😊
na to je sve hvala
Sreda, 21:55 slika profila agenta
Jaiash
Hvala što ste se javili! Javite nam se bilo kada☄
Uvek sam tu da pomognem i pronađem način da rešim bilo koji problem!😎
Ako nemate ništa protiv - veoma ću vam biti zahvalan ako ocenite moju pomoć!🙌
RocketPlai — Povećajte svoje pobede🚀
First agent
Wed, 9:45 PMAgent profile picture
RocketPlay bot.
Dear friend, please hold on while we are looking for an agent available.
Agent profile picture
Jayash
Hi! My name is Jayash and I will be glad to assist you!
Thank you for your patience!
We can offer you a personal bonus of 5 AUD!
🔼Wager x40;
💲Max win 500 AUD;
⏰Duration of bonus 3 days;
Also, you can expect a cashback this Thursday at 8 AM by UTC, it will be approximately 260$
Thank you for asking, it's calm today today, it's nice I think😊
I can add you a 5$ right now if you wish😎
Me
i guess $5 is something
Wed, 9:50 PMAgent profile picture
Jayash
Bonus has been added!
Please use it and enjoy our services!😊
Jayash
Me
can you tell me how much i have deposited in the last month
and also my amount wagered since opening my account please
Wed, 9:52 PMAgent profile picture
Jayash
I am sorry Tobias but I am not allowed to share such information via chat, if you wish we can submit a report and send it to you via email, but it can take up to 30 days
Me
really that seams streange
id like to submit that report please
Wed, 9:53 PMAgent profile picture
Jayash
The GDPR law is not allow us to do so, I am sorry🙏
Me
all good ill wait the 30 daysa
Wed, 9:53 PMAgent profile pictureWed, 9:54 PM
Jayash
Please mind, that the information about our players as well as their personal data is confidential, and we endeavour to protect your personal information and respect your privacy in accordance with the best business practices and applicable regulations.
In order to provide you with such information, you are kindly asked to write your request in the form of a letter sent from your email of registration. In the letter, you have to provide us with the following information:
name
date of birth
address
mobile phone
payment methods used
games you played the most with us
Additionally, please specify the information you would like to receive and the desired time period.
A letter with above-mentioned information may be sent from your email of registration to support@rocketplay.com.
can you pass on the information regarding the report please
cheers]
Wed, 9:54 PMAgent profile picture
Jayash
Tobias, you need to send an email to us with such request and specify the information which you want to receive🙏
Me
im currently typing one now
thanks for your help
Wed, 9:55 PMAgent profile picture
Jayash
You are welcome!
Is there anything else I can assist you with or any other questions you may have? 😊
na thats all thanks
Wed, 9:55 PMAgent profile picture
Jayash
Thanks for reaching out! Drop us a line anytime☄️
I am always here to assist and find way to solve any issue!😎
If you don`t mind - I will highly appreciate if you will rate my assistance!🙌
RocketPlay — Skyrocket your wins🚀
Drugi agent
Tori
Hej Tobijas! Kako ide? Moje ime je Tori i daću sve od sebe da vam danas pomognem🌞
ME
Zdravo Tori, možeš li da objasniš kako ovo funkcioniše. Rečeno mi je jedno, a onda drugo
Čet, 20:03
Tori
Možete li mi reći nešto više o situaciji sa kojom ste se suočili?
ME
Kladio sam se i izgubio više hiljada tokom prošle nedelje
Čet, 20:05
Tori
Tobias, izvinjavam se na neprijatnostima, mislim da je u pitanju tehnička greška pa te je moj kolega obavestio o pogrešnom iznosu😌
Samo ljubazan podsetnik da se povraćaj novca računa ovako – uzimamo vaše stvarne opklade (opklade sa bonus stanjem nisu uključene) i oduzimamo od njih vaša povlačenja. Broj koji dobijemo, množimo sa %, što zavisi od vašeg nivoa povrata novca.😉
ME
Ne prihvatam bonus saldo.
I nisam ništa nacrtao
Možete li mi reći moj založeni iznos tokom prošle nedelje. Minus povremeni bonus za besplatno okretanje
Čet, 20:08
Tori
Dragi Tobias, imajte na umu da naš sistem automatski obračunava povraćaj novca. Imajte na umu da naš tim za podršku nije odgovoran za ovaj proces. Hvala na razumevanju.
ME
ja to razumem
Ali želeo bih da razumem proces
I kako je stvorio tu cifru
Čet, 20:10
Tori
Povraćaj novca se izračunava uzimajući u obzir vaše stvarne opklade (isključujući opklade sa bonus saldom) i oduzimajući vaša povlačenja. Dobijena cifra se zatim množi sa procentom, koji je određen vašim nivoom povrata novca. 😊
Voleo bih da mogu da vam dodam informacije o založenom iznosu, ali ne ispunjavam uslove za to
ME
Mogu li da pitam zašto ne ispunjavam uslove za moj založeni saldo 😔
Čet, 20:12
Tori
Mi nemamo takve informacije u našem sistemu🙍
Ovaj izveštaj je interna informacija sistema
Da li ste još uvek u ćaskanju i potrebna vam je dodatna pomoć?🥺
ME
Dakle 100÷7=14,2857. 14,2857×88=1257,3.
Samo da proverim svoje depozite
Onda ću to razraditi prema figuri. To ne uključuje bonuse
Daj mi trenutak molim te
Čet, 20:19
Tori
Molim vas, javite mi ako vam mogu pomoći.
ME
To su moji depoziti za nedelju dana.
Ne uključujući založene iznose.
Svi se deponuju bez prihvatanja bonusa
Ali mojih 7% kaže da sam pobedio i založio 1257 dolara
Nešto se ne poklapa
I da, razumem da je generisan iz računarskog sistema koji nije u vašoj kontroli
Čet, 20:26
Tori
Iznos povraćaja novca se određuje uzimajući u obzir vaše stvarne opklade (isključujući one napravljene sa bonus saldom) i oduzimajući vaša povlačenja. Dobijena cifra se zatim množi sa procentom koji odgovara vašem nivou povrata novca.🤔
ME
Nijedan od njih nije napravljen sa bonus saldom
I nisam se povukao
Čet, 20:28
Tori
Dragi Tobias, sa žaljenjem vas moram obavestiti da se povraćaj novca ne može izračunati na ovaj način jer se zasniva na iznosu opklade, a ne na depozitu.
ME
Dakle, iznos opklade bi bio znatno veći od onoga što je deponovano
Poslaću e-poštu i zatražiti informacije preko odgovarajućeg odeljenja.
Moje opklade su većinom lude kod onih koji su na poziciji $5 / $25
Čet, 20:33
Tori
Imajte na umu da su podaci o našim igračima kao i njihovi lični podaci poverljivi, a mi se trudimo da zaštitimo vaše lične podatke i poštujemo vašu privatnost u skladu sa najboljom poslovnom praksom i važećim propisima.
Da bismo vam pružili takve informacije, molimo vas da napišete svoj zahtev u obliku pisma poslatog sa vaše e-pošte za registraciju. U pismu morate da nam dostavite sledeće informacije:
-ime
-Datum rođenja
-adresa
-mobilni telefon
-korišćeni načini plaćanja
-igre koje ste najviše igrali sa nama
Dodatno, navedite informacije koje želite da dobijete i željeni vremenski period.
Tako da imam e-poštu za pravo odeljenje da tražim ovu informaciju.
Čet, 20:34
Tori
Pismo sa gore navedenim informacijama može biti poslato sa vaše e-pošte za registraciju na _KSKSKSKSKS_0@email.kkkkk .📧
ME
Hvala što ste me obavestili
To je sve što mi treba u ovom trenutku
Čet, 20:35
Tori
Potpuno ste u pravu, ovu informaciju treba tražiti od nadležnog odeljenja👆
Hvala vam na razumevanju, dragi Tobijas, možda mogu da vam pomognem sa nečim drugim? Biće mi drago 💕
ME
To je sada u redu. Siguran sam da ćemo ponovo razgovarati u budućnosti. Ako odlučim da ostanem sa ovim kazinom.
To se može promeniti u budućnosti
Uživajte u svom danu
Čet, 20:37
Tori
Drago mi je što imam priliku da vam danas pomognem 💕
I želim vam divan dan🌤😊
Hvala što ste se javili! Javite nam se bilo kada. Uvek smo tu za vašu pomoć.
Imaju dobar!
RocketPlai — Povećajte svoje pobede 🚀
Second Agent
Tori
Hey Tobias! How’s it going? My name is Tori and I’ll do my best to help you out today🌞
ME
Hi Tori are you able to explain how this works. I was told one thing and then gor another
Thu, 8:03 PM
Tori
Could you please tell me more about the situation you have faced?
ME
I have wagered and lost multiple thousands over the last week
Thu, 8:05 PM
Tori
Tobias, I`m sorry for the inconvenience, I think it was a technical mistake that is why my colleague informed you about wrong amount😌
Just a kind reminder the cashback is counted like this – we take your real bets (bets with bonus balance are not included) and deduct from them your withdrawals. The number we get, we multiply by a %, which depends on your cashback level.😉
ME
I don't accept bonus balances.
And have not with drawn anything
Can you tell me my wagered amount over the last week. Minus the occasional free spin bonus
Thu, 8:08 PM
Tori
Dear Tobias, please be informed that the cashback is automatically calculated by our system. Kindly note that our support team is not accountable for this process. Thank you for your understanding.
ME
I understand that
But I'd like to understand the process
And how he generated that figure
Thu, 8:10 PM
Tori
The cashback is calculated by considering your actual bets (excluding bets made with bonus balance) and subtracting your withdrawals. The resulting figure is then multiplied by a percentage, which is determined by your cashback level. 😊
I wish I could add you the wagered amount information, but I`m not eligible to do it
ME
May I ask why I'm not eligible for my wagered balance 😔
Thu, 8:12 PM
Tori
We don`t have such information in our system🙍
This report is a system internal information
Are you still in chat and need any further assistance?🥺
ME
So 100÷7=14.2857. 14.2857×88=1257.3.
Let me just check my deposits
Then I'll work that out towards the figure. That won't include bonus's
Give me a moment please
Thu, 8:19 PM
Tori
Please, let me know if I may assist you.
ME
That's my deposits for the week.
Not including amounts wagered.
They are all deposited without accepting bonus
But my 7% says i won and wagered $1257
Something doesn't add up
And yes I understand it's generated from a computer system that's not in your control
Thu, 8:26 PM
Tori
The cashback amount is determined by taking into account your real bets (excluding those made with bonus balance) and deducting your withdrawals. The resulting figure is then multiplied by a percentage that corresponds to your cashback level.🤔
ME
None of them were made with bonus balance
And I haven't withdrawn
Thu, 8:28 PM
Tori
Dear Tobias, I regret to inform you that the cashback cannot be calculated in this manner as it is based on the bet amount rather than the deposit.
ME
So the bet amount would be quite substantially more than what is deposited
I'll email and request the information through the correct department.
My bets are majority mad in $5 / $25 incumbents
Thu, 8:33 PM
Tori
Please mind, that the information about our players as well as their personal data is confidential, and we endeavour to protect your personal information and respect your privacy in accordance with the best business practices and applicable regulations.
In order to provide you with such information, you are kindly asked to write your request in the form of a letter sent from your email of registration. In the letter, you have to provide us with the following information:
-name
-date of birth
-address
-mobile phone
-payment methods used
-games you played the most with us
Additionally, please specify the information you would like to receive and the desired time period.
So I have the email to the correct department to chase this information.
Thu, 8:34 PM
Tori
A letter with above-mentioned information may be sent from your email of registration to support@rocketplay.com.📧
ME
Thanks for informing me
That all I need for the moment
Thu, 8:35 PM
Tori
You are absolutely right, this information should be requested from the responsible department👆
Thank you for understanding, dear Tobias , maybe I can help you with anything else? I`ll be happy to💕
ME
That's all right now. I'm sure we will speak again in the future. If I decide to stick around with this casin.
That may change in the future
Enjoy your day
Thu, 8:37 PM
Tori
I'm glad for the opportunity to help you today 💕
Have a wonderful day too🌤😊
Thanks for reaching out! Drop us a line anytime. We’re always here for your assistance.
Have a good one!
RocketPlay — Skyrocket your wins 🚀
Zdravo, izgleda da ste dobili informacije o povratu novca koje ste do sada želeli. Pretpostavljam da biste, kao što ste napisali, želeli da bude drugačije. Hoćete li ostati u ovom kazinu i dati mu šansu?
Hi, it looks like you got the cashback information you wanted so far. I suppose, as you wrote, you would have wanted it to be different. Will you stay with this casino and give it a chance ?
Od podrške? Hmm, pitam se kuda ovo vodi.
From the support? Hmm, I wonder where this is going.
Dragi gnezdo,
Hvala na upit. Cenimo vaše interesovanje za naš kazino. Hajde da pojasnimo obračun našeg povrata novca.
Prema našim pravilima, nedeljni povraćaj novca se obračunava na osnovu igračkih aktivnosti u slotovima tokom protekle nedelje. Samo stvarne opklade se uzimaju u obzir za obračun povraćaja novca. Formula za izračunavanje povrata novca je vaše opklade minus dobici * % povraćaja novca prema vašem nivou na RocketPlai-u. Imajte na umu da su samo opklade napravljene sa pravim novcem bez bonusa uključene u obračun.
Ako je došlo do neslaganja u informacijama koje je pružio naš tim za podršku, izvinjavamo se zbog zabune. Duboko žalimo zbog greške koju je napravio naš agent za podršku u vezi sa procenjenim iznosom povraćaja novca, jer se on zaista značajno razlikovao. Radićemo marljivo sa našim agentima za podršku kako bismo osigurali bolju doslednost u budućnosti. Vaše povratne informacije nam pomažu da se poboljšamo i zahvaljujemo vam se na tome!
Što se tiče dokumenata koje ste tražili, već smo vam poslali e-poštu sa sledećim podacima: istorija transakcija na projektu, istorija primljenih bonusa i istorija primljenih besplatnih okretaja.
Što se tiče drugih zahteva, takođe smo objasnili zašto tehnički ne možemo da pružimo sve informacije koje ste tražili. Cenimo vašu igru i tu smo da odgovorimo na sva dodatna pitanja koja imate. Nadamo se da će ove informacije razjasniti vaše upite i omogućiti vam da uživate u našim uslugama sa većom transparentnošću.
Dear nestlife,
Thank you for your inquiry. We appreciate your interest in our casino. Let us clarify the calculation of our cashback.
According to our rules, weekly cashback is calculated based on gaming activity in slots over the past week. Only real bets are taken into account for cashback calculation. The formula for calculating cashback is your bets minus winnings * % cashback according to your level on RocketPlay. Please note that only bets made with real money without a bonus are included in the calculation.
If there were discrepancies in the information provided by our support team, we apologize for any confusion. We deeply regret the error made by our support agent regarding the estimated cashback amount, as it indeed differed significantly. We will work diligently with our support agents to ensure better consistency in the future. Your feedback helps us improve, and we thank you for that!
Regarding the documents you requested, we have already sent you an email with the following data: transaction history on the project, history of received bonuses, and history of received free spins.
As for other requests, we’ve also explained why we can’t technically provide all the information you asked for. We value your gameplay and are here to answer any further questions you may have. We hope this information clarifies your queries and allows you to enjoy our services with more transparency.
Ovaj kazino me bukvalno pljačka! Izgubio sam više od 3000 hiljada i ni jednog normalnog pobednika! i stalno slušam jedno te isto: oni nemaju ništa s tim! Na ovaj način ćete izgubiti sve svoje klijente! Ne možete stvarno pobediti! Vaš program lojalnosti ne radi! Ne želite ni da dajete poklone uprkos činjenici da gubite mnogo novca! Izuzetno sam razočaran! Ne savetujem nikome da vas kontaktira
This casino is literally robbing me! I lost more than 3000 thousand and not one normal winner! and I constantly hear the same thing: they have nothing to do with it! You will lose all your clients this way! You can't really win! Your loyalty program is not working! You don’t even want to give gifts despite the fact that you are losing a lot of money! I am extremely disappointed ! I don’t advise anyone to contact you
Dragi pipiag680,
Hvala što ste se javili. Žao nam je zbog neprijatnosti sa kojima ste se suočili. Posedujemo nezavisni sertifikat eCOGRA, koji potvrđuje RTP. Možete ga proveriti na našoj veb stranici tako što ćete pomeriti nadole i pratiti vezu. Pošto imamo važeće licence i sertifikate, ne možemo uticati na Vašu pobedu.
Želeli bismo da pojasnimo da je pobeda u kazinu uvek nasumična i nikada nije zagarantovana. Vaše zadovoljstvo je naš prioritet, a vaše povratne informacije su nam važne, igrajte odgovorno!
Dear pipiag680,
Thank you for getting in touch. We regret any inconvenience you’ve faced. We have an independent certificate eCOGRA, which confirms RTP. You can verify it on our website by scrolling down and following the link. Having valid licenses and certificates, we cannot influence your win.
We would like to clarify that winning in a casino is always random and never guaranteed. Your satisfaction is our priority, and your feedback is important to us, play responsibly!
pa, ako nemaš nikakve veze sa igrom ili kazinom, ili bilo čime, čak i ako ne pokazuješ lojalnost, zašto mi onda odgovaraš ovde? a koja je tvoja funkcija? šta radiš ? samo uzeti novac od igrača i to je to? a ostalo te se ne tiče? Prosto sam zapanjen kada mi kažu da nismo umešani :) normalan kazino želi da igrači budu srećni i da se osećaju prijatno, neki čak razmazuju svoje igrače poklonima. ali kod tebe je sve jako tužno, šta mi RTP govoriš? U stvari, izgubio sam više od 3000 hiljada dolara od vas i nisam imao ni jedno normalno povlačenje ili pobedu. Mislim da bi u normalnom kazinu obraćali pažnju ne na zadovoljstvo svog klijenta, već jednostavno odgovorite svima sa dve reči koje ste prepisali od svih :)
well, if you have nothing to do with the game or the casino, or anything, even if you don’t show loyalty, then why are you answering me here? and what is your function? what are you doing ? just take money from players and that’s it? and the rest doesn't concern you? I’m simply amazed when they tell me we are not involved :) a normal casino wants players to be happy and feel comfortable, some even spoil their players with gifts. but everything is very sad with you, what RTP are you telling me? In fact, I lost more than 3000 thousand dollars from you and I didn’t have one normal withdrawal or win. I think in a normal casino they would pay attention not to the satisfaction of their client, but you simply answer everyone with two words that you have copied from everyone :)
Godinu dana sam izgubio 100 evra i ništa nisam osvojio. Kažem da ima nešto u igricama. Kopirao sam i nalepio spreman odgovor. Nisam mogao da objasnim svoj problem.
I have lost 100 Euros for a year and I have not won anything. I say there is something in the games. I copied and pasted the ready answer. I could not explain my problem.
Zdravo, sjajan i veoma lep kazino ...Mislim da bi svi trebali. Pridružite se..Sa njima sam od 5 godina bez problema sa isplatom i uplatom.. sve radi odlično
Hi there awesome brilliant and very nice casino ...I think everyone should. Join ..I am with them from 5 years with no problem of withdrawal and deposit.. everything works great
pa, ako nemaš nikakve veze sa igrom ili kazinom, ili bilo čime, čak i ako ne pokazuješ lojalnost, zašto mi onda odgovaraš ovde? a koja je tvoja funkcija? šta radiš ? samo uzeti novac od igrača i to je to? a ostalo te se ne tiče? Prosto sam zapanjen kada mi kažu da nismo umešani :) normalan kazino želi da igrači budu srećni i da se osećaju prijatno, neki čak razmazuju svoje igrače poklonima. ali kod tebe je sve jako tužno, šta mi RTP govoriš? U stvari, izgubio sam više od 3000 hiljada dolara od vas i nisam imao ni jedno normalno povlačenje ili pobedu. Mislim da bi u normalnom kazinu obraćali pažnju ne na zadovoljstvo svog klijenta, već jednostavno odgovorite svima sa dve reči koje ste prepisali od svih :)
well, if you have nothing to do with the game or the casino, or anything, even if you don’t show loyalty, then why are you answering me here? and what is your function? what are you doing ? just take money from players and that’s it? and the rest doesn't concern you? I’m simply amazed when they tell me we are not involved :) a normal casino wants players to be happy and feel comfortable, some even spoil their players with gifts. but everything is very sad with you, what RTP are you telling me? In fact, I lost more than 3000 thousand dollars from you and I didn’t have one normal withdrawal or win. I think in a normal casino they would pay attention not to the satisfaction of their client, but you simply answer everyone with two words that you have copied from everyone :)
Zdravo, pridružujem se ovom razgovoru jer mislim da kazino priča o tome kako nekako ne kontroliše igre i samim tim da li dobijate ili gubite. Napisali smo prilično koristan vodič o tome kako funkcionišu slotovi i RTP , tako da možete čitati o njima.
Činjenica da gubite novac u kazinu, nažalost kazino uvek ima prednost u odnosu na igrača i to je činjenica. Ako pričate o poklonima, onda kazino jednostavno nije u obavezi da uradi tako nešto. Ako možete pronaći kazino koji to radi, zašto ga se ne držite?
Naravno da mi je žao što ste izgubili, ali ako je to sve što se dešava, zar ne bi bilo bolje da napravite pauzu?
Hi, I'm joining this conversation because I think the casino is talking about how it doesn't somehow control the games and therefore whether you win or lose. We have written quite a useful guide about how slots are working and RTP, so you can read about them.
The fact that you lose money in the casino, unfortunately the casino always has an advantage over the player and that's a fact. If you're talking about gifts, then the casino is simply not obliged to do something like that. If you can find a casino that does it, why not stick to it?
Of course I'm sorry you lost, but if that's all that's going on, wouldn't it be better to take a break ?
Godinu dana sam izgubio 100 evra i ništa nisam osvojio. Kažem da ima nešto u igricama. Kopirao sam i nalepio spreman odgovor. Nisam mogao da objasnim svoj problem.
I have lost 100 Euros for a year and I have not won anything. I say there is something in the games. I copied and pasted the ready answer. I could not explain my problem.
Zdravo, ako imate bilo kakvih problema u kazinu, možete pokušati da koristite prevodilac. Trebalo bi da bude preveden na našoj veb stranici i ako imate problema sa tim možete koristiti prevodioca koji je dostupan na internetu. Voleo bih da znam šta se desilo.
Hello, if you have any problem in the casino you can try using the translator. It should be translated on our website and if you have a problem with that you can use the translator available on the internet. I would like to know what happened.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.