Romancasino - opšta diskusija (strana 2)

Thanks Jaro ,

I just want to play safe , have a good time and some profit as possible .

I think that's a pretty good summary of why players play and I wish that was the case for everyone. 

Although the happiest may be the one who doesn't play.🙂

Samo držite ruke dalje od Roman kazina, oni su ilegalni i nemaju važeću licencu!

Hi, I have read your complaint and I saw that Veronika explained everything that was necessary for the case or the license. 

Even though I'm not happy that it turned out this way, it obviously couldn't have gone any other way.

They don't give a shit about their players. My kyc is being unchecked since 5 days and they promised under 24 hrs check. They can't keep their promises and they are big liars. Please spend your money elsewhere!

Hello,

It is possible that the casino KYC team is not working during international banking holidays plus weekends?

Every easter and then the following holidays, such a situation occasionally occurs. I'm not saying it is cool, but it could be the reason. Not to mention this casino is considered small/medium in size, which may also be the case 🙁.

Well, I hope the KYC will be taken care of soon!

They check my kyc but the reject proof of crypto deposit everytime. I've been trying to complete it for a month now I've sent 9 proofs and they rejected each and every one of them.

This message everytime after they reject:

your proof of deposit has been rejected because it does not include the transaction ID. To be accepted, the proof of deposit must clearly show the following details:

Your full name

Bank account number (or IBAN)

Transaction amount

Recipient's name

Transaction ID

Date of the transaction

Please submit a new document that includes all of the above information.

How the hell am I supposed to show all these in one pciture when I deposited crypto.

If you are struggling for this long, perhaps our complaint team could help out.

What do you say?

All you need to do is to file a complaint here and explain the issue. Then we'll do our best to help you get it resolved, for sure.

Please let us know how you decide.

I managed to verify my deposit. I was verified yesterday and withdrew but they rejected me and they ask me again for proof of income. I just hope they will verify this without any issue because they it's clear they are just wasting time now.

Ok then. It is not unusual that some additional verification needs to be done, though. So, hopefully it won't last long before you will be able to get to your money.

We're here in any case.