Royal Ace Casino - opšta diskusija (strana 2)

Hey, what specifically does the casino want from you and what did you send them ? I suppose it could be some documents for verification, but I'd rather have you verify it. Didn't they tell you any reason why it's taking so long ? I ask because we give casinos 14 days to do all the necessary things around withdrawal and verification and since you have exceeded that time, I would recommend filing a complaint. 

If you are interested you can do so at this link. ⬅️

Of course, if you have any questions about it or if something doesn't work, you can let me know and I will try to help. 

Are you up for it ? 

So it's only been ten days since I initiated my withdrawal for 780 dollars but I haven't been approved yet and I know they're then going to say your approved.... now wait 7 to 10 more days on a bitcoin withdrawal!? This is ridiculous and so frustrating!

Also, Financial department NEVER replies to any email

I'm sorry that you have to experience this again.

Is it the same situation as at the other casino as well? What is the reason for this, though?

It should really be faster, as you say.🤷‍♀️

Did you have to go through the verification process here?

September 8th and still haven't received my withdrawal. They said fast bitcoin withdrawal and you will receive you're withdrawal shortly! We'll no this is none of those. Also they have 3rd party online help that are rude and just send pre-written messages about policy that they hide until you want your money. Bitcoin withdrawal should NEVER take this long. Also they never reply to emails, I've sent five and never answered once. $730. They will never see a penny from me again and I advise my worst enemy to never play there!

If the casino can't tell you a relevant reason why you don't have your money and ignores you, then I would lodge a complaint because it doesn't seem normal to me. I think you've been waiting quite a lot and therefore you've been patient. 

So what do you think, are you going to go ahead and file a complaint?

I may a deposit to Royal Ace casino I use the bonus code and for some reason this casino do not want to pay me my winnings and they've been holding my money for over a month and keeps giving me a run around saying I wasn't verified which I've been verified and so documents and I still to this day have not got my money Royal Ace is a bad casino and it's not applying to Fair gambling codex act I feel like I've been indistorted

Greetings, in this case I wonder if the casino needed to do some additional verification with you. Did they ask for additional documents from you or not? As far as the bonus is concerned, did you fulfill all the requirements?

I saw that you managed to create a complaint so we will try to help you get your winnings.

Good luck.☘️

First off thank you yes I already sent documents for my deposit my verification when they verified me and haven't heard anything over a month

No that I did all the verification they needed they said it was because I mixed funds that avoided my winnings

So you played with a bonus? Can you post me the conversation you had with the casino or what they wrote to you?

I tried to get the chat transcript from them but they're live chat button doesn't work anymore so how am I supposed to get it

Well, probably not now, too bad you didn't take a screenshot when you wrote to them about this problem. Mixed funds are often swapped in bonuses. Did you read something about this in the Terms and Conditions for bonuses to understand what the casino told you? 

Anyway, Branislav has received your complaint and will try to find out more and help you if he can.

Yes I read the terms and conditions won some money and I was trying to take out 1200 and it was a little bit left going on I don't recall Nixon no funds they should have something in place so you can't make some you paid my mind I just want a kid but owed to me and I have to wait 3 months it's ridiculous...

To tell you the truth, what you wrote is probably not within my ability to understand. Sorry, but it is, so we'll probably have to wait for Branislav to comment and try to contact the casino. 

Lol I was talk to text my bad

I had already won the money when I use the bonus code I was just waiting for them to verify my identity which took several months and don't you think I should be able to get a copy of my chat transcripts no I didn't screenshot them when I was having them I didn't know I would need them

I went back and screenshotted all the stuff I sent you after you asked me for it so no I don't have copies of our chat transcripts but they should don't you think

Oh, I see. So the money you won didn't apply to the bonus but after you won it you took some bonus and that's why they told you it was mixed funds. I would do it in the future that if you wanted to make a withdrawal, I would do that first and then take the bonus when it was successful because this can happen from time to time. 

Anyway, as I said Branislav will look into your case and hopefully he will be able to resolve it.