RTbet Casino - opšta diskusija (strana 7)

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i think they should provide website

Not sure I follow, what website should they provide, please?

I find it highly unlikely that all games, regardless of the game provider, would behave in the same way. Have you tried Jaro's wise suggestions, please?

Good morning

I would also like to file a complaint but I can't find the casino.

RTbet.com casino is part of the rabidi NV group (Rabona, Posido, Malina, Robocat). They have already closed the account without any reason and then asked for the account balance of 28,000 CZK. I sent my bank details and no response. A week ago I received an email asking if I had received the money. Nothing has come yet. It has been more than 14 days.

I would like to file a complaint and request an urgent payment of the amount. I know from experience that it works through you.

Thank you very much

Dobrý den

Chtěla bych podat také stížnost ale nedaří se mi dohledat kasino

Kasino RTbet.com spadá pod skupinu rabidi NV.( Rabona, Posido, Malina, Robocat). Účet již uzavřeli bez důvodu a následně žádali od údaje k zaslání zůstatku na účtu 28.000 Kč. Poslala jsem bankovní údaje a žádná reakce. Před týdnem mi přišel Email jestli jsem už obdržela peníze. Zatím nic nepřišlo. Je to více jak 14 dní.

Ráda bych podala stížnost a urgenci o vyplacení částky. Že zkušeností vím že to přes Vás funguje

Děkuji moc

I can see that you were able to file a complaint, and it's waiting to be reviewed soon by one of our first responders. Please stay patient.

If you have any issue finding any of the casinos in our database, try to use a VPN, if possible.

May I ask, though, why they closed your account in the first place?

They didn't say why...maybe the password was entered incorrectly repeatedly...but I believe they will send the money.

Důvod neřekli..možná špatně zadané heslo opakovaně ....ale věřím že peníze pošlou

Hi, we could speculate here, but the truth is that there is a greater chance that the situation will be clarified within the framework of the complaint. I understand that such an experience is unpleasant and our colleagues will really try to clarify the course of events and resolve the situation fairly.

I hope I can reassure you by saying that according to our information, the casino normally pays. But things got a bit complicated in this situation.

Ahoj, mohli bychom tady spekulovat, ale pravda je, že spíš je větší šance, že ta situace bude objasněna právě v rámci stížnosti. Chápu, že taková zkušenost je nepříjemná a naši kolegové se opravdu budou snažit, aby se děj věcí vyjasnil a situace férově vyřešila.

Snad Tě uklidním, když řeknu, že podle našich informací casino normálně opravdu platí. Holt se to v téhle situace asi zamotalo.