Dakle, da li sam dobro razumeo da ste ih zamolili da vam zatvore račun, ali vam nisu isplatili preostali iznos?
Mogu li takođe da pitam, koji je razlog zbog kojeg ste im pisali za zatvaranje računa?
Zapravo je sasvim drugačije ako pišete kazinu da želite da zatvorite nalog jer ne želite da igrate ili napišete da je to zbog nekih problema sa kockanjem, znate.
Ako jednostavno ne želite da igrate, pokušaće da vas zadrže što je duže moguće, ali ako postoji pomenuti problem sa kockanjem, trebalo bi odmah da se pobrinu za račun, zatvore ga i isplate vam novac.
So, do I understand correctly that you asked them to close your account, but they didn't pay the remaining balance to you?
May I also ask what reason you wrote to them for closing the account, please?
It is actually really different if you write to the casino that you'd like to close the account because you don't want to play, or you write that it is due to some gambling issues, you know.
If you just don't want to play, they will try to keep you as long as possible, but if there is the gambling problem mentioned, they should take care of the account right away, close it, and pay you the money.
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