Pa dobro, jako mi je žao što je došlo do ove situacije. Evo kako se mi osećamo u vezi sa problemom maksimalne opklade: Pravilo maksimalne opklade je, u stvari, industrijski standard, baš kao i činjenica da kazino ima pravo da oduzme dobitke igrača od bonus igre nakon što prekrši ovo pravilo. Radije ne idemo protiv industrijskih standarda kažnjavanjem kazina koji s vremena na vreme koriste pravilo maksimalne opklade protiv igrača.
S druge strane, smatramo da bi ovo pravilo trebalo primeniti na nivou softvera, tj. da softver ili veb stranica kazina ne bi trebalo da dozvoljavaju igračima da stavljaju veće opklade od limita. Ovo je jedan od naših zahteva za 'fer i bezbedna kazina'.
Ako primena softvera nije moguća, svaki slučaj treba suditi posebno. Pored toga, maksimalne veličine opklade treba da budu jasno prikazane, idealno u lobiju kazina ili direktno u igrama (ako je moguće).
Dakle, iz onoga što možete videti, takođe smo mišljenja da bi bilo dobro da kazina to pokriju, što nažalost nije situacija u većini slučajeva. Ako ikada poželite da saznate više o tome kako mi doživljavamo različite situacije, pogledajte naš kodeks poštenog kockanja .
Uostalom, video sam da ste otvorili žalbu i zanima me kako će na kraju ispasti. Trenutno čekamo odgovor kazina, pa ćemo videti kakav će biti odgovor. Prekršteni prsti 🤞🤞
Oh well, I'm very sorry that this situation has arisen. Here's how we feel about the max bet issue: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
On the other hand, we think that this rule should be enforced at software level, i.e., that the casino's software or website shouldn't let players place higher bets than the limit. This is one of our requirements for 'fair and safe casinos'.
If software enforcement is not possible, each case should be judged separately. Additionally, the max bet sizes should be clearly displayed, ideally in the casino lobby or directly in the games (if possible).
So from what you can see, we are also of the opinion that it would be nice if the casinos had it covered, which unfortunately is not the situation in most cases. If you ever want to know more about how we perceive different situations, take a look at our fair gambling codex.
Anyway, I saw that you have opened a complaint and I'm curious how it will turn out in the end. We are currently waiting for the casino to respond, so we'll see what the answer will be. Fingers crossed 🤞🤞
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