SapphireBet Casino - opšta diskusija

They might have some issues with the payment provider and they originally thought that they can fix it soon, but it doesn't mean they're a bad casino to be honest.

Which countries does 888stars i sapphirebit casino belong to?

К каким странам принадлежат казино 888stars i sapphirebit

Hello, I moved your post to the casino you mentioned.

Do you want to know where the owner of both casinos is registered to or rather where the casino is licensed, please?

You can find info about the license here. You can also see that the owner is: Hermes Consulting Company N.V.

Feel free to check 888stars as well.

Very good casino! Good Bonuses

Hello,

sounds good, would you like to join our summer competition? It's about the best casinos😉, check it out here.

A good casino) a fairly large selection of providers, a fast site, I did not observe any problems with payments. I haven’t found any cons yet, so I can recommend it safely)

Хорошее казино) довольно большой выбор провайдеров, быстрый сайт, с выплатами проблем не наблюдал. минусов пока не нашел, могу порекомендовать поэтому смело)

Hello,

such good news! 🙂.

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Check it out here - ends tomorrow! 😉

I am having serious problems with SapphireBet's KYC process. They are asking for something that no other site asks for. They asked for a selfie showing the document and the screen of the device where their email was sent. It's difficult to do this in maximum quality with a notebook. I'm almost giving up and assuming I lost my deposit. They make the process very difficult.

Estou tendo sérios problemas para o processo de KYC do SapphireBet. Eles estão solicitando algo que nenhum outro site solicita. Pediram uma selfie aparecendo o documento e a tela do dispositivo onde foi enviado o e-mail deles. É difícil fazer isso em máxima qualidade com um notebook. Estou quase desistindo e assumindo que perdi o meu depósito. Eles dificultam muito o processo.

Hello, how long has the verification situation been going on ? Did you try to explain to the casino that it is difficult to do so that everything is clearly visible ? Also, have you tried to take such a selfie and if so was it rejected by the casino ? 

Let me know and we'll see if we can help.

I must admit that SapphireBet is one of my favorite and most trusted casinos. I'd never had a problem until a few days ago. I made a deposit on March 6th for $618 MXN, which was required to claim winnings I had previously earned from free spins. This deposit hasn't been credited yet. I've sent all the requested information, and they just keep giving me the runaround, saying it's being processed and could take up to 19 days... I don't understand why a deposit that's already been cleared by my bank can be complicated, especially since the deadline to claim the bonus I made the deposit for has already passed. I don't usually write casino reviews, no matter how bad they are, but I feel like the runaround they're giving me isn't going to work in my favor. I hope I'm wrong.

Debo admitir que SapphireBet es de mis casinos favoritos y de confianza. Nunca había tenido un inconveniente hasta hace unos días. Realicé un depósito el día 6 de marzo por la cantidad de $618mxn el cual era requisito para adquirir una ganancia que previamente había obtenido en giros gratis. Dicho depósito hasta el momento no se ha reflejado, he enviado toda la información que me solicitaron y solo me dan largas, que está en proceso y que podría tomar hasta 19 días... No entiendo lo complejo que puede ser un depósito que ya está liquidado por parte de mi banco, además de que ya venció el plazo para adquirir el bono por el cual realicé el depósito. No suelo, poner reseñas de casinos por muy malos que sean, pero siento que las largas que me dan no van a terminar a mi favor. Espero equivocarme.

I understand what you're going through, and when your bank sent the money, everyone expects it to be credited immediately. However, sometimes it can take a while, and even deposits can be delayed. If nothing happens in the next few days, even though you sent everything they needed, which confirms that you made the deposit and the money was sent, then definitely get in touch. I'd like to know how this will proceed.

Hi Jaro, nice to hear from you. Well, to this day I still haven't received a response. Every time I contact them, they just tell me that the department responsible for the case is reviewing it. There's no progress.

Hola Jaro, gusto en saludarte. Bueno, hasta el día de hoy sigo sin respuesta, cada que me comunico con ellos solo me dice que lo está revisando el departamento responsable del caso. No hay avance.

You should definitely send them the confirmation from your bank that the money has really left the account.

Or have you done that already, perhaps?

Hi Romi. Yes, I sent them all the information they requested when generating the report: proof of payment, personal details (email, phone number, full name, bank name) related to the issuing bank account. Even so, the "specialists in the field" are still reviewing my case, and I'm still waiting for a response.

Saludos, Romi. Claro, les envié toda la información que me pidieron al generar el reporte, comprobante de pago, datos personales (correo, número telefónico, nombre completo, nombre del banco) relacionado con la cuenta bancaria emisora. Aún así, los "especialistas en el tema" están revisando mi caso y sigo en espera de respuesta.

I actually meant to send them a document from the bank where they confirm that the payment has left your bank account, you know.

Or is that what you've sent them?

I've been trying to withdraw money for over three days, and my withdrawals are rejected after just a few minutes. This is despite my account being 100% verified, and I haven't uploaded any documents or filled out any information. They just keep giving me the runaround, saying they'll send it to the finance department. I already asked support if my account is in order, and they said it is, but they still haven't resolved anything. I have a withdrawal of $4,800 pesos that shows as approved, but they haven't returned it to my account or deposited it. This one took over 26 hours. I haven't had any problems with withdrawals before, and the support information is unclear.

Eh intentado retirar dinero desde hace más de 3 dias y solo me rechaza los retiros después de unos minutos esto apesar de que ya tengo mi cuenta 100% verificada y no falta subir ningún documento o llenar algún dato mío, solo me dan largas que lo van a mandar al departamento de finanzas, ya pregunté en soporte si mi cuenta está en orden y me dicen que si pero aún así no me resuelven nada y tengo ya un retiro de$4,800 pesos que solo aparece aprobado pero no me lo regresan a mi cuenta ni me lo depositan y este si ya tardo más de 26 horas yo no había tenido problemas con los retiros y es poco clara la información de soporte

Could you please update us on the situation, as the Easter holiday is over?

I've already withdrawn my subscription. The problem was that they weren't very clear with the information, but I was able to withdraw it on Monday. Technical support gave me a new set of steps to follow, and I finally managed to withdraw them.

Ya callo mi retiro, el problema era que fueron poco claros con la información pero el lunes pude retirarlo, soporte técnico me dio una serie de pasos nueva a realizar y logré retirarlos por fin

That's great.

How are you feeling about this casino now, after such an experience?