If you have done it once, then I don't see why it should be done again. In this case, some explanation from the casino would be useful. Have you had any conversation with them about this or how exactly did they write it to you? If you had a screenshot it would be useful and maybe we could find out more what the casino means.
I have these snapshots, that's all they told me.
Also in this conversation it is clearly visible that I ask them the reason and they do not answer me! Can you see it too? It is visible in the conversation anyway!
And I have this!
Hello there.
I have gone through all of your posts, and I am a bit confused about what is really happening there, to tell you the truth.
May I ask you, just to be sure, how many times have you deposited at this casino, please?
I can see from the screenshots you have provided your first deposit of €40, but also the high amount deposit of more than €2000.🤔
The support tells you that you need to wager the whole amount of your deposits at least 1x. Right?
So, I believe it means that you haven't done so yet.🤷♀️
Please try to describe exactly what happened here step by step so we can find the solution to the whole situation together.
If you wish to write everything in your language because it is better for you, please don't hesitate to do so, as we have the auto-translation on our site anyway. 😉
We'll wait for your reply, and hopefully soon we will be able to get everything clear and be able to help.
Dobro jutro, slušaj me! Imao sam depozit od 40 evra igrao sam i osvojio sam ovo kako odjednom dok sam ispunjavao uslove za ispunjenje tražene opklade čim sam završio ostao mi je 394 i 2.241.52 je nestalo mi smo mu poslali poruku sa svojim kolegama da to nije tačno jer to nije neka vrsta bonusa gde je pisalo da se ne može povući postavio sam neke uslove i to je završeno u nekoliko reči Imao sam promet od oko 3.000€ da se povuče i to je završeno! Pošto je ona nestala, oni bi onda vratili novac koji su nestali jer su shvatili svoju grešku i stavili ga kao depozit!
Ovaj depozit od 2.241,52 evra nisam ja napravio, novac koji su mi uzeli i vratili mi, to rade da ja ne mogu direktno da podignem novac, ovaj termin ne postoji da kažete da kada osvojite nešto on radi tako nešto sada ne mogu da ih izvučem
Nisam položio depozit od 2241,52 evra, ovo nema smisla jer takve transakcije nema ni na mojoj kartici ni na funid-u pa da to podržavaju, jednostavno su mi uzeli novac, nestali i vratili kao tobožnji depozit moj da ne bih mogao da podignem novac!!! 😤😠😠
Thank you for the explanation. Now I believe I understand the issue.
I believe that our complaint team should be able to help you out with this. Just please try to be a little patient, as the timer on your complaint is still not at the end.
I will try to contact my colleagues regarding your issue and explain to them what exactly happened.
Please stay put, and if you have any updates from the casino side, let us know.
Odlično, hvala puno, sačekaću da se ovaj problem reši
Hi!
I want you to know that we are always available to you, regardless of the status of the complaint, and your continued monitoring of its progress will greatly assist us. I don't want to miss out on something important, but I also had to admit it is getting quite challenging to keep up with all players.
In any case, it was my pleasure meeting you here today!
Have a cool weekend, try to relax, and leave the caisno issue to the complaint at leats for the next couple if days. 🙏
Hvala vam puno, veoma ste ljubazni, nadam se da ćete mi pomoći i saznati šta se dešava
Thank you very much!
Dobro veče!
Ima li ažuriranja u vezi sa ovim problemom?
You need to wait for your complaint resolver to get back to you. Mind the timer, please.🙂
Our team works hard on hundreds of complaints every day, and it is not possible to be focused on a single one. Please understand that. Thank you.
U pravu ste hvala čekaću!
Povlačim se u sgcasjno od 12.2. a novac se još nije pojavio razgovaram sa njima i kažu da je opterećenje šta da radim?
Hello, what exactly does workload mean, that you are in some sort of order or that they are working on some technical deficiencies?
I should mention that we give casinos 14 days to sort out everything that needs to be done and send the player the money. If that doesn't happen, by all means let us know and we will try to help.
What do you say?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
