Ako ste to uradili jednom, onda ne vidim zašto bi to trebalo da se radi ponovo. U ovom slučaju, neko objašnjenje iz kazina bi bilo korisno. Da li ste razgovarali sa njima o tome ili kako su vam to tačno napisali? Da imate snimak ekrana, bilo bi korisno i možda bismo mogli da saznamo više šta kazino znači.
If you have done it once, then I don't see why it should be done again. In this case, some explanation from the casino would be useful. Have you had any conversation with them about this or how exactly did they write it to you? If you had a screenshot it would be useful and maybe we could find out more what the casino means.
Imam ove snimke, to je sve što su mi rekli.
I u ovom razgovoru se jasno vidi da ih pitam za razlog, a oni mi ne odgovaraju! Možete li i vi to da vidite? To se ionako vidi u razgovoru!
I have these snapshots, that's all they told me.
Also in this conversation it is clearly visible that I ask them the reason and they do not answer me! Can you see it too? It is visible in the conversation anyway!
A ja imam ovo!
And I have this!
Zdravo tamo.
Prošao sam sve vaše postove i pomalo sam zbunjen šta se tamo zaista dešava, da vam iskreno kažem.
Mogu li da vas pitam, samo da budem siguran, koliko ste puta deponovali u ovom kazinu, molim?
Na snimcima ekrana vidim da ste dali svoj prvi depozit od 40 €, ali i veliki depozit od više od 2000 €.🤔
Podrška vam kaže da morate da uložite ceo iznos svojih depozita najmanje 1k. zar ne?
Dakle, verujem da to znači da to još niste uradili.🤷♀
Pokušajte da opišete tačno šta se ovde desilo korak po korak kako bismo zajedno pronašli rešenje za celu situaciju.
Ako želite da pišete sve na svom jeziku jer je to bolje za vas, nemojte oklevati da to uradite, jer mi ionako imamo automatski prevod na našem sajtu. 😉
Čekaćemo vaš odgovor i nadamo se da ćemo uskoro moći da sve razjasnimo i da možemo da pomognemo.
Hello there.
I have gone through all of your posts, and I am a bit confused about what is really happening there, to tell you the truth.
May I ask you, just to be sure, how many times have you deposited at this casino, please?
I can see from the screenshots you have provided your first deposit of €40, but also the high amount deposit of more than €2000.🤔
The support tells you that you need to wager the whole amount of your deposits at least 1x. Right?
So, I believe it means that you haven't done so yet.🤷♀️
Please try to describe exactly what happened here step by step so we can find the solution to the whole situation together.
If you wish to write everything in your language because it is better for you, please don't hesitate to do so, as we have the auto-translation on our site anyway. 😉
We'll wait for your reply, and hopefully soon we will be able to get everything clear and be able to help.
Dobro jutro, slušaj me! Imao sam depozit od 40 evra igrao sam i osvojio sam ovo kako odjednom dok sam ispunjavao uslove za ispunjenje tražene opklade čim sam završio ostao mi je 394 i 2.241.52 je nestalo mi smo mu poslali poruku sa svojim kolegama da to nije tačno jer to nije neka vrsta bonusa gde je pisalo da se ne može povući postavio sam neke uslove i to je završeno u nekoliko reči Imao sam promet od oko 3.000€ da se povuče i to je završeno! Pošto je ona nestala, oni bi onda vratili novac koji su nestali jer su shvatili svoju grešku i stavili ga kao depozit!
Good morning, listen to me! I had a deposit of 40 euros I was playing and I won this how suddenly while I was fulfilling the conditions for the completion of the required bet as soon as I finished I was left with 394 and the 2.241.52 had disappeared we sent him a message with your colleagues that this is not correct because it is not was it some kind of bonus where it said that it is not withdrawable i made some kind of requirements and it was completed in a few words I had a turnover of around €3,000 to be withdrawn and it was completed! Since she disappeared, they would then put back the money they disappeared because they realized their mistake and put it as a deposit!
Καλημέρα ακούστε να σάς πω! Εγώ ειχα κατάθεση 40 ευρώ έπαιζα καί νίκησα αυτό τό πόσο ξαφνικά ενώ εκτελούσα τίς προϋποθέσεις για την ολοκλήρωση του απαιτούμενου στοίχηματισμού μόλις ολοκληρώσω με είχαν αφήσει με 394 καί τά 2.241.52 είχαν εξαφανιστεί του στείλαμε μήνυμα με τούς συναδέλφους σας ότι αυτό δεν είναι σωστό διότι δεν ήτανε κάποιο είδος bonus πού να έλεγε ότι δεν είναι αναλήψιμο είχα κάνει είδη της απαιτήσεις και είχε ολοκληρωθεί με λίγα λόγια ειχα περίπου τζιράρι στις 3.000€ για να γίνουν αναλήψημα και είχε ολοκληρωθεί! Εφόσον αυτή τα εξαφάνισαν μετά θα ξαναβάλανε μέσα τα λεφτά που εξαφάνισαν γιατί κατάλαβαν το λάθος τους και τα βάλανε σαν κατάθεση!
Ovaj depozit od 2.241,52 evra nisam ja napravio, novac koji su mi uzeli i vratili mi, to rade da ja ne mogu direktno da podignem novac, ovaj termin ne postoji da kažete da kada osvojite nešto on radi tako nešto sada ne mogu da ih izvučem
This deposit with 2,241.52 euros was not made by me, the money they took from me and put it back to me, they do this so that I cannot withdraw the money directly, this term does not exist to say that when you win something he does something like that now I can't pull them off
Η κατάθεση αυτή με τα 2.241.52 ευρώ δεν έγινε από μένα τα λεφτά που μου πήραν αυτοί και μου τα ξαναβάλουν πίσω μου το κάνουν αυτό έτσι ώστε να μην μπορώ να τραβήξω κατευθείαν τα λεφτά αυτός ο όρος δεν υπάρχει που να λέω όταν κερδίζεις κάτι να κάνει κάτι τέτοιο εγώ τώρα δεν μπορώ να τα τραβήξω
Nisam položio depozit od 2241,52 evra, ovo nema smisla jer takve transakcije nema ni na mojoj kartici ni na funid-u pa da to podržavaju, jednostavno su mi uzeli novac, nestali i vratili kao tobožnji depozit moj da ne bih mogao da podignem novac!!! 😤😠😠
I have not made the deposit of 2241.52 euros, this does not make sense because there is no such transaction either on my card or on funid so that they support this, they simply took my money, disappeared it and put it back as a supposed deposit of mine so as not to can i withdraw the money!!! 😤😠😠
Εγώ δεν έχω κάνει την κατάθεση 2241.52 ευρώ δεν είναι λογικό αυτό διότι δεν υπάρχει κάποια τέτοια συναλλαγή ούτε στην κάρτα μου ούτε στην funid ώστε να το υποστηρίζουν αυτοί αυτό απλά αυτή μου πήραν τα λεφτά τα εξαφανίσαν και τα ξαναβάλουν σαν υποτιθόμενη δικιά μου κατάθεση για να μην μπορώ να τραβήξω τα χρήματα πίσω!!! 😤😠😠
Hvala na objašnjenju. Sada verujem da razumem problem.
Verujem da bi naš tim za žalbe trebalo da vam pomogne oko ovoga. Samo pokušajte da budete malo strpljivi, jer tajmer na vašoj žalbi još uvek nije na kraju.
Pokušaću da kontaktiram svoje kolege u vezi sa vašim problemom i da im objasnim šta se tačno dogodilo.
Molim vas ostanite na mestu, a ako imate bilo kakva ažuriranja sa strane kazina, obavestite nas.
Thank you for the explanation. Now I believe I understand the issue.
I believe that our complaint team should be able to help you out with this. Just please try to be a little patient, as the timer on your complaint is still not at the end.
I will try to contact my colleagues regarding your issue and explain to them what exactly happened.
Please stay put, and if you have any updates from the casino side, let us know.
Odlično, hvala puno, sačekaću da se ovaj problem reši
Great, thank you very much, I will wait for this issue to be resolved
Ωραία ευχαριστώ πολύ θά περιμένω νά επιλυθεί αυτό τό θέμα
Zdravo!
Želim da znate da smo vam uvek na raspolaganju, bez obzira na status pritužbe, a vaše kontinuirano praćenje njenog napretka će nam u velikoj meri pomoći. Ne želim da propustim nešto važno, ali takođe moram da priznam da postaje prilično izazovno držati korak sa svim igračima.
U svakom slučaju, bilo mi je zadovoljstvo upoznati vas danas ovde!
Provedite hladan vikend, pokušajte da se opustite i ostavite pitanje caisna žalbi barem narednih nekoliko dana. 🙏
Hi!
I want you to know that we are always available to you, regardless of the status of the complaint, and your continued monitoring of its progress will greatly assist us. I don't want to miss out on something important, but I also had to admit it is getting quite challenging to keep up with all players.
In any case, it was my pleasure meeting you here today!
Have a cool weekend, try to relax, and leave the caisno issue to the complaint at leats for the next couple if days. 🙏
Hvala vam puno, veoma ste ljubazni, nadam se da ćete mi pomoći i saznati šta se dešava
Thank you very much, you are very kind, I hope you can help me and find out what is going on
Ευχαριστώ πολύ είσαι πολύ συμπαθητική ελπίζω να με βοηθήσετε κι όλας να μάθω τη συμβαίνει
Naš tim će učiniti sve što je moguće. Možete biti sigurni u to.
Our team will do everything possible. You can be sure of that.
Hvala vam puno!
Thank you very much!
Dobro veče!
Ima li ažuriranja u vezi sa ovim problemom?
Good evening!
Is there any update regarding this issue?
Καλησπέρα σας!
Μήπως υπάρχει κάποια ενημέρωση όσο αφορά τό θέμα αυτό?
Morate sačekati da vam se odgovorni za rešavanje žalbi. Obratite pažnju na tajmer, molim vas.🙂
Naš tim svakog dana vredno radi na stotinama pritužbi i nije moguće fokusirati se na jednu. Molim vas da razumete to. Hvala.
You need to wait for your complaint resolver to get back to you. Mind the timer, please.🙂
Our team works hard on hundreds of complaints every day, and it is not possible to be focused on a single one. Please understand that. Thank you.
U pravu ste hvala čekaću!
You are right thanks I will wait!
Έχετε δίκιο ευχαριστώ θα περιμένω!
Nema problema. Pažljivo pratimo vaš slučaj; ne brini.
No problem. We watch your case closely; don't worry.
Povlačim se u sgcasjno od 12.2. a novac se još nije pojavio razgovaram sa njima i kažu da je opterećenje šta da radim?
I've been withdrawing to sgcasjno since 2/12 and the money hasn't appeared yet I'm talking to them and they say there's a workload what should I do?
Έχω κάνει ανάληψη στην sgcasjno από της 2/12 και δεν έχουν εμφανιστεί τα χρήματα ακόμα μιλάω μαζί τους και μου λένε ότι υπάρχει φόρτος εργασίας τι να κάνω ;
Zdravo, šta tačno znači opterećenje, da ste u nekom redu ili da rade na nekim tehničkim nedostacima?
Treba da napomenem da kazinu dajemo 14 dana da sredi sve što treba da se uradi i pošalje igraču novac. Ako se to ne desi, svakako nas obavestite i mi ćemo pokušati da pomognemo.
šta kažeš?
Hello, what exactly does workload mean, that you are in some sort of order or that they are working on some technical deficiencies?
I should mention that we give casinos 14 days to sort out everything that needs to be done and send the player the money. If that doesn't happen, by all means let us know and we will try to help.
What do you say?
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
