pre 1 godinu
Ako želite da diskutujete bilo šta vezano za SG Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
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pre 11 meseci
Kazino ne odobrava novac...
Više puta sam slao snimke ekrana
Novac sa mog računa je nestao
Usluga u ćaskanju je tako neprijateljska i uopšte pomaže
ne. To je tako tužno
Bojim se da nikada neće isplatiti novac!! Kako možete tako da tretirate kupce. Mislim da je to nepristojno
Automatski prevedeno:
pre 11 meseci
Dear Seba1205,
We are sorry to hear about your recent experience with our casino. We apologize for any inconvenience caused and would like to assist you in resolving this matter promptly. To better understand your situation and address your concerns, could you please provide us with your username here in the discussion chat? This will allow us to investigate the issue thoroughly and provide you with a satisfactory resolution.
We genuinely value our customers and strive to provide excellent service. Your feedback regarding the unhelpful chat service and unfriendliness is concerning to us, as it goes against our commitment to delivering a positive customer experience. Rest assured that we will address this matter internally and take appropriate action to ensure that our support team is more helpful and courteous in the future.
We understand your frustration and assure you that we take payment matters seriously. Our goal is to ensure that our customers receive their funds in a timely and efficient manner. Please be assured that we will investigate the issue and work towards resolving it promptly for you.
Once again, we apologize for any inconvenience caused and appreciate your cooperation in providing us with your username or account details. We are committed to addressing your concerns and restoring your trust in our services.
Best regards,
SG Casino Customer Support Team
pre 11 meseci
To je moje korisničko ime!
Izbrisao sam svoj nalog zbog loše usluge
imam 90
Uplatite EUR i dobijte samo EUR 20 bonusa!
možete otvoriti moj račun i dati mi 70 evra bonusa koji nedostaje?!
seba1205
Zahtev za povratne informacije
Automatski prevedeno:
pre 11 meseci
Dear Seba1205,
Thank you for providing your username. We appreciate your feedback and apologize for the issues you've encountered with our service. We understand your frustration regarding the bonus discrepancy and the decision to delete your account.
We take your concerns seriously, and we want to assure you that we are committed to resolving this matter promptly. Our team will thoroughly review your case and investigate the bonus discrepancy. We will strive to provide you with a satisfactory resolution as soon as possible.
Please bear with us while we investigate the issue. We value your patience and understanding. Rest assured that your feedback has been noted, and we are actively working towards improving our services and addressing the concerns you raised.
If you have any additional information or further details regarding your account or the bonus discrepancy, please feel free to share them with us. Your input is essential in helping us resolve this matter accurately.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused. We will be in touch with you shortly with an update on the situation.
pre 11 meseci
Uplatio sam ukupno 90 evra!
Prvi depozit nije uspeo, čekao sam danima
U ćaskanju uživo mi je rečeno da ponovo uplatim, odmah će biti kreditiran i odmah ću dobiti bonus
Rekao sam da ću odmah ponovo uplatiti 70 i onda ću odmah dobiti bonus!
ni ovaj depozit nije uspeo i bio sam stvarno ljut
na kraju sam dobio samo 20 evra bonusa i razočaran sam lošom uslugom
Automatski prevedeno:
pre 11 meseci
Please give us some time to investigate the case.
Thank you.
1
pre 11 meseci
Da sve je jasno
Automatski prevedeno:
pre 10 meseci
Hello dear Seba1205,
Please use the official CasinoGuru Complaint resolution center for this case and we will address it accordingly.
Best regards,
SG Casino Customer Support Team.
pre 10 meseci
Hi there!
May I ask whether the issue is still troubling you? I mean if you prefer to submit the complaint - as suggested, kindly use this link: https://casino.guru/complaints
If you need further support, just ask 🙂.
pre 10 meseci
Hej.
Na računu je bilo 4500 evra, račun za igru je zatvoren i nije naveden razlog, ali je zatvoren i to je to. Klijent doc. bili traženi. Stavio sam sve što je traženo.
Hej.
Na računu je bilo 4500 evra, račun za igru je zatvoren i nije naveden razlog, ali je zatvoren i to je to. Zatražene su knjige kupaca. Stavio sam sve što je traženo.
Kazino ne plaća, vara, nema korisničku podršku, svako ćaskanje je drugačiji razgovor, slanje e-pošte sa različitih naloga
Sada morate da angažujete advokata, srećom postoji i možete naći i osiguranje
Kazino ne plaća, vara, nema korisničku podršku, svako ćaskanje je drugačiji razgovor, slanje e-pošte sa različitih naloga
Sada morate da angažujete advokata, srećom postoji i možete naći i osiguranje
Automatski prevedeno:
pre 10 meseci
I must say it is quite normal that a casino closes the account while the KYC is in process, especially if there are some flags raised along the way.
I see you created a complaint - that's good! Keep it updated, please
pre 4 meseci
Zdravo!! Ne znam da li da kažem mnogo ili ne!! Već 20 dana pokušavam da identifikujem nalog!!! Poslao sam 10 puta na bilo šta i u bilo kom obliku!! i jednostavno ga otkazuju!! tragičan! što se ćaskanja tiče, više se nije našao predstavnik da mi kaže, baš je problem rešiti!!! samo mi kaže da ne zna i da nadležna služba to ispituje!!! i da im pošaljem e-poštu da mi pomognu, poslao sam 100 nikad nisu odgovorili!!! Ako ne možete da podržite ono što kažete!!! zatvori ga, dođavola!!! Oh, takođe sam zaboravio na čekanje i povlačenje od 400 €!! gde ih verovatno nikada neću dobiti!!
Automatski prevedeno:
pre 4 meseci
Hi, in such a situation, I recommend to file a complaint on this link right at the beginning of my answer.
I think 20 days is enough to resolve the KYC.
Anyway, what does the casino seem to have a problem with your documents ?
Also, the fact that the casino does not answer does not add to the peace of mind which I definitely understand and any player would welcome some relevant information about the process.
Nevertheless, we will try to help you if you file a complaint and we will see what can be done. I strongly believe that this case can be resolved.
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