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I've been waitting for my account to be verified for 7 business days... Im still unverified and i cannot cashout my money. I'll give you guys updates as soon as i have any kind of news

Hello, how long does it take to get a deposit into your account ? The issue may not be strictly the casino's fault, so have you tried to find out what happened ? Did you also ask the payment provider if there was an error ? 

Hey, we give casinos 14 days for this process, so if nothing changes then I would recommend filing a complaint. 

Anyway, has the casino given any reason why it is taking a week ? 

I will wait for your response. 

Hmm, what happened when the casino suddenly closed your account ? Was there a reason ? 

If you think you did nothing wrong, then I recommend you to file a complaint here on this link.

Are you going to try it ? 

Hello.

Every time you feel like you need assistance with getting your problem resolved, filing a complaint is a sensible step to take. 

Nonetheless, our Resolution Center follows specific routines, some of which were previously described. I'm referring specifically to the fourteen full business days that we provide each casino to transfer funds to players who are waiting.

Therefore, please ensure that the complaint includes a complete account of the issue. You will receive a notification as soon as it is evaluated, so don't worry.

For now, though, I advise patience.🙏

They said: ''We are dependent on external parties for certain verification checks, which can sometimes cause delays.''

I'll wait until next week, hopefully my account will be verified soon!

Yes, sometimes this situation can arise and the process is delayed because of it. 

However, I commend you for having the patience to wait and see how things develop, because not everyone can do that. I would be glad if you could update us on anything new, because I am curious to know how your whole situation is going to turn out. I'm a firm believer in a happy ending. Good luck. ☘️ 🙂

Small update: After 3 weeks im still not verified, no updates from verification team and whenever i try to get an answer from live chat, i get a the usual answer ''that might take some time''.

Worth a complaint if you ask me... There is no point in such blind waiting, I'd say.

I hope you agree.

Hi, can you also tell us what happened when you say that players shouldn't play here ? What was the problem ? 

No contact with casino, i see there are Play from 300-1000 users , od someone Has contact with casino please let me know, still i dont get money from casino. No contact no monet, nothing

In fact, they've also stopped replying to me on live chat and by email... I have a balance of 1750€ that I can't withdraw...

Congrats, i didnt get such luck...

Yup, they just ignore and dont reply to emails and support

Perfect, so it looks like it could end well. I hope you get your money and I'm glad the casino wrote you back and let you know how things are going because I think that's important.

So let us know if you got your money. Good luck.☘️

I see that the casino hasn't responded to your complaint for a week and the timer has been extended for another week. I would be glad if you would get some answer and the money would be on its way, but I don't know how it will be. 

Anyway, let's try to think positively that you will also get a similar email as the player before you and you will see your money too.

If there is anything new don't hesitate to let us know.

I also noticed that you also have a problem with your account in this casino and a complaint to which the casino has not yet responded. I can see that apparently answering is not their strong point even if I would be happy to be wrong. 

I hope that in your case these inconveniences will be resolved and everything will turn out well. My fingers are crossed for you. 🤞

I have the same problem. My withdrawal is now pending for 8 days. If I don’t have it by next week I also start an complaint.

A lot of similar complaints about this casino, that doesn’t give hope ☹

But did they verify your account? i send my documents 16th november. im still not verified