Razumem da ste ljuti u ovoj situaciji.
Ipak, kazino vam još uvek nije dao konkretan razlog zašto neće isplatiti vaš dobitak? Dakle, ako niste verifikovani prema kazinu, ali ste s druge strane rekli da ste to uradili kao prva stvar kada ste se pridružili kazinu, da li ste takođe pokušali da pitate koja dokumenta treba da pošaljete? Alternativno, da li je kazino od vas tražio da dostavite potrebna dokumenta? Samo pokušavam da bolje razumem situaciju.
I dalje će me zanimati kako napreduje vaša žalba i ako čujete bilo kakve dodatne informacije, obavezno nas obavestite.
I understand that you are angry in this situation.
Nevertheless, the casino still hasn't given you a concrete reason why it won't pay out your winnings ? So if you are not verified according to the casino, but on the other hand you said you did it like the first thing when you joined the casino, did you also try to ask what documents you should send ? Alternatively, did the casino ask you to provide any necessary documents ? I'm just trying to understand the situation better.
I will continue to be interested in how your complaint is going and if you hear any further information, be sure to let us know.