Spinrollz Casino - opšta diskusija

Hello!

I'm having trouble making a withdrawal...

They make excuses that it's problems with my bank...

What I can do?

Hola!

Tengo problemas para hacer una retirada...

Me ponen la excusas que son problemas con mi banco..

Que puedo hacer?

Hello,

I'd say it depends on the excuses. May I know what you've been told so far? When has it occurred, please?

One way or another, we will try to help once we understand the situation as a whole. Care to help us with it, please? Just start from the beginning, like for instance is this your first withdrawal? Have you tried to contact your bank since you mentioned the bank, and so on?

We'll be here.

I have a serious problem with Spinrollz Casino and need help. I won a large amount, but after two withdrawals of €500 each, I have been waiting for the rest for six weeks. The support always gives me the same standard answer that the finance department is working on it and is trying to make the withdrawal. But nothing happens. I wonder why such an online casino is not blocked. What should I do best? Has anyone taken legal action? Thanks!

Ich habe ein ernsthaftes Problem mit Spinrollz Casino und brauche Hilfe. Ich habe einen größeren Betrag gewonnen, aber nach zwei Auszahlungen von je 500 € warte ich nun seit sechs Wochen auf den Rest. Der Support gibt mir immer nur dieselbe Standardantwort, dass die Finanzabteilung daran arbeitet und sich bemüht die auszahlung zu tätigen. Es passiert jedoch nichts. Ich frage mich, warum ein solches Online-Casino nicht gesperrt wird. Wie sollte ich am besten vorgehen? Hat jemand da rechtliche schritte mal eingeleitet. Danke!

So they don't give you any explanation for this long delay; they just tell you that it will come soon?

Before you take any legal action, which could really cost a lot, you could try to file a complaint here. It is free of charge, and our team will do their best to resolve this issue.

It will be very important for the casino to communicate with our team, so together we can get to the bottom of this, though.

If you are eager to try it, please follow this link and explain the situation well in the description.

What do you say?

Spinrollz definitely has a problem with processing withdrawals.

You may be lucky and the payout will be processed "quickly" in 3-4 days. However, most of the time the processing takes considerably longer.

I have currently been waiting for a payout of 330€ for 2 weeks.

The so-called "customer service" resembles a bot, with ready-made excuses or answers. As soon as the agent is no longer interested or has no ready-made arguments, the chat is ended.

Absolutely not helpful!

Spinrollz hat auf jeden Fall ein Problem mit der Bearbeitung von Auszahlungen.

Man kann Glück haben und die Auszahlung wird "schnell" in 3-4 Tagen bearbeitet. Meistens jedoch dauert die Bearbeitung jedoch erheblich länger.

Zur Zeit warte ich seit 2 Wochen auf eine Auszahlung in Höhe von 330€.

Der sogenannte " Kundenservice" ähnelt einem Bot, mit vorgefertigten Ausreden bzw. Antworten. Sobald der Agent keine Lust mehr hat oder keine vorgefertigten Argumente parat hat, wird der Chat beendet.

Absolut nicht hilfreich!

I just hope that our complaint team will be able to help you out with the withdrawal.

Let's wait to see how it will unfold. Please keep us informed.

Hello, I need help here, the casino reduced my winnings on its own, instead of €5027 they made €2000 as a maximum win. The terms and conditions don't say anything about the winnings being limited or being able to be changed. Luckily I took screenshots.

Hallo ich brauche hier Hilfe, das Casino hat mein Gewinn von selber reduziert, statt 5027€ haben die 2000€ als einen maximalen Gewinn gemacht. In den ABG steht nichts davon das die Gewinne begrenzt sind oder umgeändert werden können. Zum Glück habe ich Screenshots gemacht.

Hello.

Did you play with some bonus there? It always should be stated in the terms of every bonus what the maximum withdrawal is.

Did they give you any explanation about the reduction of the money, though?

hi, something very serious happened, my account was closed unfairly with about 4000 euros inside, when I had expressly requested that the account not be closed, and the casino responded that the account will not be closed unless I want it to. Today it was closed with the money inside. All this is unthinkable, it was closed against my will, in fact I think it was a customer service error. I demand that it be reopened immediately or I will have to take legal action. I attach a photo of your response from yesterday to my request.

my account needs to be reopened it was closed by them despite me sending them revocation emails and they replied to me accordingly that it will not be closed

so there was a mistake on their part

how do they think they can close my account if I also had money in withdrawal? does this seem normal to you?

I WOULD LIKE TO POINT OUT THAT ON MARCH 17 I SENT AN EMAIL TO CLOSURE THE ACCOUNT, BUT THE FOLLOWING DAY, MARCH 18, I SENT AN EMAIL WRITING THAT THE ACCOUNT SHOULD REMAIN AND THAT I WANTED TO KEEP PLAYING, AND IT WAS ACCEPTED AS WHATSOEVER IN THE SENSE THAT THEY REPLIED TO ME AS PER THE EMAIL THAT I ATTACH, I ALSO CONTACTED SUPPORT TO TELL THEM THAT I WANTED TO STAY AND THEY REPLIED THAT IT WAS JUST TO SEND AN EMAIL AND EVERYTHING WOULD BE RESOLVED. WHICH IS WHAT I DID...

I ATTACH A PHOTO OF THE RESPONSE.

YOU MUST HELP ME RECOVER MY UNFAIRLY CLOSED ACCOUNT AND THE MONEY INSIDE IT. IT IS UNTHINKABLE TO CLOSE MY ACCOUNT WITH THIS AMOUNT INSIDE

YESTERDAY MARCH 20 MY ACCOUNT WAS CLOSED. WITH 4000 THOUSAND EUROS IN IT.

salve, è successa una cosa gravissimo , mi è stato chiuso l’account in modo ingiusto con circa 4000 euro dentro , quando avevo espressamente richiesto che l’account non venisse chiuso , e il casinò ha risposto che l’account non verrà chiuso se non per mio volere . Oggi mi è stato chiuso con i soldi all’interno . È impensabile tutto ciò , è stato chiuso contro il mio volere, infatti penso sia stato un errore del servizio clienti. Pretendo che venga riaperto immediatamente o dovrò procedere per vie legali . Allego foto di risposta vostra di ieri alla mia richiesta.

il mio account deve essere riaperto è stato chiuso da loro nonostante gli abbia inviato email di revoca e i mi hanno risposto di conseguenza che non verrà chiuso

quindi c'è stato uno sbaglio da parte loro

come pensano di chiudermi l'account se avevo anche dei soldi in prelievo? vi sembra normale come cosa?

PREMETTO CHE IL 17 MARZO HO INVIATO UN EMAIL DI CHIUSURA ACCOUNT, MA IL GIORNO SUCCESSIVO OSSIA IL 18 MARZO HO INVIATO UN EMAIL SCRIVENDO CHE L'ACCOUNT DOVESSE RIMANERE E CHE VOLEVO CONINUARCI A GIOCARE, E STATA ACCOLTA COME COSA NEL SENSO CHE MI HANNO RISPOSTO COME DA EMAIL CHE ALLEGO, AVEVO CONTATTAO ANCHE L'ASSISTENZA PER DIGLI CHE VOLEVO RESTARE E MI HANNO RISPOSTO CHE BASTAVA INVIARE EMAIL E TUTTO SI RISOLVEVA . COSA CHE HO FATTO...

ALLEGO FOTO di risposta.

MI DOVETE AIUTARE A RECUPERARE ACCOUNT CHIUSO INGIUSTAMENTE ED I SOLDI CHE CI SONO DENTRO.. è IMPENSABILE CHIUDERMI ACCOUNT CON QUESTA CIFRA DENTRO

IERI 20 MARZO IL MIO ACCOUNT è STATO CHIUSO. CON ALL'INTERNO 4000 MILA EURO.

I'm sorry about this experience you're going through; just please know that we here are not working for the casino and are the forum administrators, as it looks like you made a mistake in the way you wrote your post.

I can see that our complaint team already reviewed your complaint and needs some answers from you here. Please update them as soon as possible, so we can move forward.

I made withdrawals at this casino without any problems.

Realizei saques nesse Casino sem problemas.

Good morning, I have three withdrawals of €800 each that have been pending for over a week. I'm starting to worry because every time I ask for clarification, they keep saying the withdrawals are being processed. But that's not the case. What do you recommend? Thanks.

Buongiorno, ho tre prelievi da 800 € l’uno sospesi da più di una settimana, comincio a preoccuparmi anche perché tutte le volte che chiedo spiegazioni, ripetono che i prelievi sono in fase di conclusione. Ma così non è, cosa mi consigliate? Grazie

Hello, I would recommend being patient for a little while longer. We give casinos 14 days to pay out money to players. If this does not happen, you can request assistance from our- Complaint Resolution Center.

However, did the casino ask you for any documents? Did you ask them about the reason for the delay and did they just give you standard answers?

Hi, thanks for the quick response. The casino didn't ask me for any documents or the reason for the delay. Just standard responses, thanks.

Ciao, grazie per la risposta rapida, il casinò non mi ha chiesto nessun documento, né i motivi di questo ritardo. Solo risposte standard, grazie.

Sure, if you don't need to send anything to the casino, just wait and try again. When you get close to 14 days, be sure to let us know if you've made any progress or not.

Then we'll take the next step.

Ok. Thanks a lot.

Ok. Grazie 1000

You are welcome.

Update: Today they only paid one of the three withdrawals, while the other two were cancelled without explanation. I asked what happened, and they claim it was cancelled by my bank, but that's impossible. Wouldn't they have a reason? They accept €800 but won't accept €2,400?

Aggiornamento, oggi hanno pagato solo uno dei tre prelievi mentre gli altri due li hanno annullati senza motivazioni. Ho chiesto cosa fosse successo e loro asseriscono che è stata annullata dalla mia banca, ma è impossibile. Non ne avrebbero il motivo, accettano 800 € e non ne accettano 2400?

Thanks for the update.

Did you contact the bank as the casino suggested?

Did you try to find out from the casino whether it would be better to use a different payment method or whether you should request withdrawals again?