pre 5 meseci
Zdravo, banka mi kaže da ne znaju ništa. Pitao sam o najboljem načinu, ali još nisu odgovorili.
Automatski prevedeno:
Spinrollz Casino - opšta diskusija (strana 2)
pre 5 meseci
Okay, try waiting a little while to see what the casino says, and if they don't respond, I would try using the same method you've been using so far.
If the problem persists, we will try to assist you.
I'll wait for your next update.
pre 4 meseci
Imao sam veliku dobit od preko 10.000 evra, maksimalni limit za isplatu je 500 evra dnevno i možete izvršiti samo do 3 isplate na čekanju!
Danas je prošlo 4 radna dana i 6 kalendarskih dana, a nikakva isplata nije stigla na račun, u ćaskanju za podršku, standardne poruke koje govore da finansijsko odeljenje radi na tome! Dakle, juče i danas sam zatražio još 500 evra, što je ukupno 1500 evra, a prvi zahtev je podnet pre 6 kalendarskih dana i ništa! Hitno mi je potreban ovaj novac!
Automatski prevedeno:
pre 4 meseci
Hello, even though I understand your frustration and that you would like to receive your money as quickly as possible, unfortunately, it is not possible to speed up the process. Some casinos pay players a little late, sometimes due to the payment method causing delays in withdrawals and various other things.
We give casinos 14 days to pay players, so I would definitely try to be patient because that's probably what you'll need most.
What payment method did you use?
pre 4 meseci
Prvo povlačenje novca, koje je danas 6 kalendarskih dana kasnije, bilo je sa NETELLER-a! I juče i danas sam to zahtevao putem bankovnog transfera! Ali ovo preko NETELLER-a, danas je četvrti radni dan i 6. kalendarski dan.
Automatski prevedeno:
pre 4 meseci
Yes, I have read that and I understand what kind of day it is, but as I said, it is important to be patient.
If you still haven't received your money after 14 days, we will try to help.
I know that delays in withdrawals are not pleasant, but sometimes these things happen. Try contacting support every two days to check on your withdrawal and keep a cool head; that's probably the only thing that will help at the moment.
pre 4 meseci
U redu, sačekaću 14 dana, ako se ne reši, javiću vam se. Hvala na pažnji 🙂
Automatski prevedeno:
OdgovoriCitiraj1
pre 4 meseci
That's right, we'll wait for an update, hopefully a positive one, and you won't need our help.🙂☘️
pre 4 meseci
Zdravo, danas je 14 dana, ali pre 2 dana se na sajtu pojavila opcija za slanje dokumenata. Ja sam Brazilac, živim u Portugalu 3 godine, ali zbog velike potražnje imigracije i kašnjenja, još uvek nisam dobio svoj dokument, ali postoji opcija za izbor zemlje. Uneo sam Brazil i otpremio pasoš, odbijen je jer su tražili portugalski dokument i dokaz o računu. Poslao sam tačno ono što su tražili, izvod sa mojim punim imenom i IBAN-om, i čak je odbijen! SpinRollz me stvarno razočarava sa toliko problema!
Automatski prevedeno:
pre 4 meseci
Hello,
I believe it might be necessary to contact the support and discuss the country and your documents. If you don't clarify the situation, the casino might think your documents include a different country, and that will likely fail the checks.
I imagine the casino registration form does not include "do you live in the same country of residence?" tick, so I think it's good to settle that with the support. If you perhaps put Portugal while registering, it may cause those troubles now.
Did you try to talk that out with them, please?
pre 4 meseci
Već sam kontaktirao podršku! Prilikom registracije sam naveo zemlju u kojoj živim, Portugal, ali pošto postoji apsurdno kašnjenje u isporuci dokumenata ovde, još uvek nisam dobio svoj! Poslao sam im imejl da objasnim situaciju, a oni su mi rekli da im je potreban portugalski dokument, ali igram u nekoliko kazina ovde u Portugalu i nikada nisam imao ovaj problem sa isplatama. Imam svoj NIF (poreski identifikacioni broj), ugovor o radu, dokument za automobil, poresku prijavu (IRS), a sve to dokazuje da sam redovan stanovnik ovde u Portugalu!
Automatski prevedeno:
pre 4 meseci
Well, you see, this is precisely why I mentioned the registering form. You are supposed to put the country that is currently present in your documents, because the rules usually say the information will be verified during the KYC. I understand what you are saying, but as you can see, previous experiences in different casinos won't help much now. So, can you provide documents stating the country you put in while registering? That's the most pressing matter. If you are able to provide the documents but the casino is unwilling to cooperate, you may need assistance, as there could be an issue with the process.
If you are unable to provide the documents, it will complicate matters for you.
I recommend submitting the complaint, providing a full explanation of the matter, and allowing our mediator to determine if assistance is possible. The first step always includes clearing out all doubts and then the solution very likely emerges.
What do you think? https://pt.casino.guru/reclamacoes/submeter 👈
pre 4 meseci
Dobro jutro, sačekaću još malo pre nego što kontaktiram posrednika, jer je te noći identifikacioni dokument bio prihvaćen, ali sada traže dokaz o adresi koji sam već jednom poslao i već je bio prihvaćen, a sada ga ponovo traže, već sam ga poslao i čekam i nastaviću da ažuriram ovde, još jednom hvala puno na podršci, uskoro ću vas obavestiti.
Automatski prevedeno:
OdgovoriCitiraj1
pre 4 meseci
Good day to you! Of course, no problem at all.
It seems that your efforts are finally starting to pay off; what great news this is!
Try to pass the process along, and I'll be around to check on you. If anything feels off, however, the complaint is an option.
Best of luck! 🤞
pre 4 meseci
Moj dokaz o adresi je već pet dana na pregledu na SpinRollz-u, bez ikakvog odgovora. Ovo je treći put da sam poslao tražena dokumenta.
Moje povlačenje novca je odloženo skoro 30 dana, a dokumenti su mi odbijeni 3 puta bez ikakvog objašnjenja, a to su upravo dokumenti koje sam kazino traži, kao što su račun za internet i ugovor o zakupu.
Sada sam poslao zvanični portugalski dokument koji je izdala Finansaska uprava, dobijen nakon 3 sata čekanja i kašnjenja na poslu, što mi je izazvalo ozbiljne profesionalne i lične probleme.
Uprkos tome, analiza je još uvek u zastoju i do sada nisam dobio nikakve povratne informacije.
Samo želim da budem u mogućnosti da izvršim povlačenje i okončam ovu situaciju što je pre moguće.
Automatski prevedeno:
pre 4 meseci
Kazina ne isplaćuju, imam isplate na čekanju u 3 kazina i čak sam prestao da igram dok ih sve ne primim.
Automatski prevedeno:
OdgovoriCitiraj1
pre 4 meseci
Dobio sam povraćaj poreza i čak sa zvaničnim portugalskim dokumentom, morao sam da čekam u redu tri sata i da zakasnim na posao da bih pokušao da to sredim! Osećam se kao klovn, jer stvarno više ne znam šta da radim!
Automatski prevedeno:
pre 4 meseci
Hello,
you are not the only one who is confused. Luckily, you have submitted the complaint, which is the best you could ever do. Let someone else explain the situation and take a break if possible.
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Alexa95
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Alexa95
pre 1 meseca
Have they also requested a verification from you, or is it not needed?
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