pre 8 meseci
Yep, definitely. It's unlikely that the transfer process consumed the entire duration. Do you know when exactly the casino initiated the transaction? Any verification or other details worth mentioning included?
Could be handy too.
Spinsy Casino - opšta diskusija (strana 3)
pre 8 meseci
Why is a deposit required for account verification if I already have a winning balance?
pre 8 meseci
Greetings, the deposit for verification is usually for verification of the payment method. It is quite common in every casino but the important thing is that it is often a minimum amount. How much does the casino ask from you?
pre 7 meseci
Dobro veče..
Osvojio sam 1500 evra u kazinu Spinsy.
26. juna zahtevam 3 isplate od po 500 evra.
Do danas, 8. jula, nakon nejasnih odgovora iz centra za pomoć, još uvek nisam dobio novac, šta mogu da uradim...
Automatski prevedeno:
pre 7 meseci
Is your account fully verified at this casino already?
What exactly do they tell you regarding your withdrawal, and have you had any successful ones from this casino before, please?
Try to provide more information so we can help with your case if possible.
Izmenjeno
OdgovoriCitiraj2
pre 7 meseci
Da, potpuno je potvrđeno...
Osvojio sam 1500 evra 26. juna...prvi put kada sam igrao...osvojio sam i rekli su podršci da su poslali podsetnike za plaćanje, ali do danas nisam ništa dobio...zatražio sam prvo isplaćivanje 26. juna.
Hvala na pomoći
Automatski prevedeno:
pre 7 meseci
Hello, I’m writing here because I urgently need help.
I won €200 on Spinsy, but it’s been over a month and I still haven’t received my money. It’s unacceptable that an online casino can’t process such a small withdrawal. Out of frustration, and trying to get something back, I sadly lost another €100 while waiting, hoping to recover what was mine. That was my mistake, I admit it – but the situation drove me there.
I’ve contacted their support several times, but they give me no real answers. I demand a refund of my €200, which is my right. If this isn’t resolved with the help of Casino Guru, I’ll consider taking legal action. Taking advantage of users like this is shameful.
To the managers of Spinsy: shame on you.
Thanks in advance to the Casino Guru team if you can help me get what I deserve.
pre 7 meseci
I get that you are upset, and we will definitely look into it. Though this process is more complex and requires certain cooperation from your side too. First of all, please submit an official complaint request in which you will explain the situation in detail, for example:
When exactly did you submit the withdrawal request?
Did you request a withdrawal and was it rejected or ignored?
Were you informed about any reason why it wasn’t processed?
Did the chat say anything specific when you asked for help?
Kindly start by following this green link, please 👈 and the Complaint Team will address your request.
How does this sound to you?
pre 7 meseci
Da, potpuno je potvrđeno...
Osvojio sam 1500 evra 26. juna...prvi put kada sam igrao...osvojio sam i rekli su podršci da su poslali podsetnike za plaćanje, ali do danas nisam ništa dobio...zatražio sam prvo isplaćivanje 26. juna.
Hvala na pomoći
Automatski prevedeno:
pre 7 meseci
Thank you for your reply.
I would suggest you file a complaint here so our team can investigate this matter, as it has been outstanding for a long time now, especially if your account is already verified.
You can do so at any time here. Please describe the issue well, and after evaluating your complaint, we'll get back to you as soon as possible to inform you about the next steps.
pre 7 meseci
Hello,
Here are the details you requested regarding my withdrawal issue:
The most recent withdrawal request was submitted on July 9, but I had already attempted several withdrawals in the previous weeks as well.
All of these requests have been completely ignored. I only receive vague email replies with no concrete actions or resolutions.
No clear explanation has ever been given as to why the withdrawal was not processed. On one occasion, I was told the issue was with my bank — however, I have contacted my bank directly and they confirmed there were no attempts or refusals on their end.
In the support chat, despite providing all requested documentation and personal details, I was only met with generic responses and no actionable support.
At this point, I ask for full transparency and immediate resolution if you can help me. I am still willing to cooperate, but I also reserve the right to escalate the matter if this continues to be delayed or ignored.
pre 7 meseci
Hello, I believe I understand that you seek assistance. Please focus on this part of my previous post:
"Kindly start by following this green link, please 👈 and the Complaint Team will address your request."
I am unable to investigate or resolve the matter on the forum; hence, I asked you to submit the official so you can complain by providing the details there.
Kindly follow my instructions, please so the problem can be properly addressed. 🙏
pre 7 meseci
Prošlo je 11 dana da mi se odobri povlačenje novca. Moram da izvršim još 9 povlačenja pored 3 koja čekaju na odobrenje. Kazino je spinsy.com i daju iste dvosmislene odgovore i putem imejla i putem ćaskanja uživo. Od 3. dana mi govore da će proslediti moj zahtev finansijskom odeljenju, ali njihov odgovor je uvek da sačekamo. Bio bih vam veoma zahvalan ako bih mogao da stupim u direktniji kontakt sa njima preko Casino Guru-a.
Automatski prevedeno:
pre 7 meseci
Hello, we give casinos 14 days to sort out player withdrawal. I see you are getting close to that time and that you have filed a complaint.
But what did the casino tell you as a reason for waiting, nothing specific except to be patient and that they escalated it?
Of course, if nothing can be resolved, we will try to help you and contact the casino, but we will have to wait a bit longer for that.
pre 7 meseci
Ovo su odgovori koje dobijam. Čak mi kažu da je moj profil savršen i da ne bi trebalo dugo da traje, a evo me, već je prošlo 13 dana. Razumem rokove, ali imam 11 isplata. Nadam se da neće sve trajati toliko dugo. Do sada nisam primio ni 1 evro, u slučaju da „finansijsko odeljenje" potraje dugo, ali ako želite da uplatite depozite, neće uopšte dugo trajati. Hvala na odgovoru, Jaroslave.
Automatski prevedeno:
pre 7 meseci
Well, at the moment there is probably nothing else to do, when the time comes we will try to contact the casino, but I believe that by then you will have at least some part of it in your account.
I mentioned 14 days, so it won't take long and we will try to assist you.🙂
pre 7 meseci
Nadam se da će platiti puni iznos. Hvala ti na pomoći, Jaroslave.
Automatski prevedeno:
pre 7 meseci
You're welcome, if we can and it's possible we'll be happy to help.
I also hope for a positive development and that you will have everything as soon as possible.
pre 7 meseci
Hi my partner deposited $50 into spinsy and won won a little over 4K. On slots and roulette on the 8th July I did my wagering on the 12th July put in 2request to withdraw 750 and got reply stating they had received request and within 3 days it would be in but haven’t got anything 25th July- and is showing still processing? And 1 saying it’s approved bu in my acc it says it still not and under review? Can someone please help?
pre 7 meseci
Firstly, please explain what you mean by saying that your partner deposited to your account. Do you mean that the money was not deposited from your account?
It might be a problem later on, you know.
Is your account already verified there?
pre 7 meseci
It was was my partners account and from her bank account also all is verified
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