pre 7 meseci
So, how come you play with your partner's account?
You know that it is against the terms, right?
Spinsy Casino - opšta diskusija (strana 4)
pre 7 meseci
I’m posting for her
pre 7 meseci
Oh, now I understand.
Unfortunately, if she needs some help from our complaint team, she has to do it herself, you know.
pre 7 meseci
I have submitted several complaints during the past weeks.
my first withdrawal request was on the 12th of July
and the other 2 following soon after.
I have spoken to "live chat" several times with no success.
i have been told be "patient" and I have had no transparency at all during this whole process from the online casino (Spinsy)
pre 7 meseci
Hi, is that all the casino told you to be patient and nothing more? I'd say that wouldn't be enough, so I'd be pretty angry if I only had to wait over two weeks.
Was there no need to send any documents to the casino or anything like that?
It was definitely a good move to file a complaint and I strongly believe that they will be able to help you if the casino continues to delay your withdrawal.
Tomas has already replied to you, so you may as well give an answer to his questions as well.
I hope this will be resolved soon.
pre 7 meseci
Imam problema sa isplatama pri prvom isplaćivanju
Uradili su to za tri dana, ali sada, od 22. jula, imam prve isplate i stalno me zaobilaze, govoreći da su prezasićeni isplatama. Nadam se da će me neko iz kazina kontaktirati ovde ili putem e-pošte. Ako se problem reši, objaviću ga ovde.
Automatski prevedeno:
pre 7 meseci
Imam isplate na čekanju do najstarijeg datuma, 22. jula, a oni mi stalno daju izgovore da imaju veliku potražnju i ne daju mi rešenje u Spinsy Casino-u.
Automatski prevedeno:
pre 7 meseci
Ako neko iz ovog kazina može da me kontaktira i da ovo rešimo, objaviću to ovde.
Automatski prevedeno:
pre 7 meseci
So, the only explanation from the casino is that they have a high amount of withdrawals, right?
Did you request the same amount as the first withdrawal? 🤔
Hopefully soon they will be able to process it if it is really just because they are overloaded. Otherwise our team will intervene.
pre 7 meseci
Prvi
Bilo je 300 evra i isplatili su za tri dana. Sada imam tri isplate od 500 evra, najstarije je od 22. Danas su mi rekli da su to hitno tražili.
Automatski prevedeno:
pre 7 meseci
I imagine this is very disappointing. On one hand, the casino may be honest with you, but I believe we both feel that this delay is just unfair. Please hold on. The complaint you submitted should help if the casino doesn't improve its efforts.
pre 7 meseci
Poslali su mi ovo imejlom juče... i za sada sam i dalje isti.
Hvala vam na odgovoru i što ste podelili svoju zabrinutost.
U potpunosti razumemo zabrinutost koju možda imate čitajući komentare na forumu i želimo da vas uverimo da aktivno radimo na tome da što brže obradimo sva čekajuća povlačenja.
Naše finansijsko odeljenje pregleda svaki zahtev kako bi se uverilo da je sve u redu pre nego što odobri plaćanje. Ovo podrazumeva dodatne bezbednosne provere, koje povremeno mogu prouzrokovati malo kašnjenje. Ova procedura je opisana u Dodatku 6.16 Odeljka 6 Opštih uslova i odredbi.
Da bih vam što brže pomogao, lično sam vam poslao zahtev za dodatne informacije u vezi sa vašim slučajem. Imajte u vidu da se zahtevi obrađuju od ponedeljka do petka između 8:00 i 19:00 časova, a plaćanja se mogu izvršiti u bilo koje vreme tokom tog vremena.
Kada se proces završi, status plaćanja će se automatski ažurirati u vašoj istoriji transakcija i dobićete obaveštenje e-poštom kojim se potvrđuje uspešno završetak transfera.
Iskreno vam cenimo strpljenje i razumevanje dok završavamo postupak.
Ako imate dodatnih pitanja, slobodno nas kontaktirajte putem e-pošte na support@Spinsy.com ili putem ćaskanja uživo.
Automatski prevedeno:
pre 7 meseci
Where are we at with this please?
pre 7 meseci
Pa, i dalje sam isti, svaki dan razgovaram sa njima i imam sve transkripte sačuvane. Ukratko, kažu mi da je u procesu konačne isplate ali da kasne sa isplatom i da ne treba da brinem, ali uvek je isto. Za sada ništa. Sutra, ponedeljak, pisaću im ponovo.
Automatski prevedeno:
pre 7 meseci
If there is nothing happening until the timer is out on your complaint, our team will intervene, and hopefully we'll be able to push them to pay out your winnings.
pre 7 meseci
Više nije potrebno. Sinoć sam potrošio isplate... Više nemam isplata na čekanju jer sam ih potrošio. Hvala vam na interesovanju za moju stvar.
Automatski prevedeno:
pre 7 meseci
Hey I haven’t spent any of my winnings and have decided to just wait.
no response yet as of today.
they don’t ask for documents or anything.
i have chat logs saved and screenshots
pre 7 meseci
Čekam svojih 1.500 evra već mesec dana.
Do pre tri nedelje, nisu me ništa pitali i stalno su se izgovarali. Sada mi traže dokumentaciju, koju sam već dostavio i stalno je dostavljam, a još uvek mi nisu isplatili novac.
Automatski prevedeno:
pre 7 meseci
Can’t you intervene now it’s been a month almost since first request and Spinsy just respond with same reply we have delays and will be done in 3 days but have heed this time after time now
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