Stake7 Casino - opšta diskusija (strana 2)

Hi, I'm sorry to hear that your money couldn't be deposited into your account. Have you tried contacting the payment provider to see if everything went right and email the casino to see what to do in this situation ? I know it's difficult and as you said, we have no way to help in such cases. 

However, since you said that the complaint can be closed, what did you expect please ? I feel a bit like I don't understand.

Hello, what messages are you talking about ? Where would you like to send them ? If you mean some private messages, unfortunately we can't do that. 

But feel free to explain and I'll try to help if possible. 🙂

Yes, I have contacted the payment provider. It is logical that you would ask them where the money went. And yes, I wrote that the case can be closed as unresolved because you cannot help at all, but I never said that it was my express wish that you reject my complaint. It is nonsense to submit a complaint and then expressly demand that it be rejected.

Ja ich habe den Zahlungsanbieter kontaktiert , das ist doch logisch , das man auch dort nachfragt wo das Geld hingegangen ist . Und ja ich habe geschrieben das der Fall als ungelöst geschlossen werden kann , da ihr ja gar nicht helfen könnt , aber ich habe nie behauptet das es mein ausdrücklicher Wunsch ist , das ihr die Beschwerde von mir ablehnt . Es ist doch Schwachsinn eine Beschwerde einzureichen und dann ausdrücklich zu fordern das diese abgelehnt wird .

Okay then, and you didn't find anything when you contacted the provider ? 

As far as the complaint is concerned, by letting yourself close it, it always ends up as rejected not unresolved. Unresolved is when the casino has made a mistake, we are on the player's side, we contact them and they don't try to resolve anything with us. Or if we are on the player's side, we think what the casino did is unfair and they refuse to admit it and don't try to fix it. In cases like yours, that's exactly what happened and it was closed properly.

Today I received information from the bank that the deposit of 25 euros had been transferred to the casino, which makes it clear that Stake7 is one of the many fraudulent casinos that are active on the gambling market.

Heute habe ich von der Bank die Information erhalten , das die Einzahlung von 25 Euro an das Casino gegangen sind , damit ist nun endgültig klar , das es sich bei Stake7 um eines der vielen Betrügercasinos handelt die sich auf dem Glückspielmarkt tummeln .

These are tricky situations when dealing with a deposit that hasn't arrived at the casino. So they will have to investigate it, if you sent them proof that the deposit was transferred they should be able to do something about it. I hope it will be solved.

Hi,

I wanted to make a withdrawal of 900€ on Stake7.

Now I have submitted everything for the KYC verification and my withdrawal of 900€ was canceled + the 900€ are not in my casino balance but simply gone?

Has anyone ever had this?

lg

Hi,

Ich wollte auf Stake7 eine Auszahlung tätigen von 900€.

Nun hab ich alles eingereicht für die KYC Verifizierung und meine Auszahlung von 900€ wurde abgebrochen + die 900€ sind nicht auf meinem Casino Guthaben sondern einfach weg?

Hatte das schonmal jemand?

lg

Did you get any explanation from the casino regarding all this, though?

Try to check your email and even the spam folder, as it happens sometimes that this kind of message can finish there, and let us know if they have sent you anything, please.

When exactly have you requested the withdrawal?

We will try to get a better look into things for you.

We are writing to you regarding your withdrawal request of €900.00. Unfortunately, we had to decline your withdrawal request due to a breach of our Terms and Conditions as you placed bets above the limit with an active bonus:

Therefore, your withdrawal request was rejected and the winnings you made were cancelled. However, your original deposit was credited to your balance. You are welcome to submit a new withdrawal request.

If you have any further questions, concerns or comments, please do not hesitate to contact our customer service team.

Thank you, she wrote to me even though the bonus had already expired, but well that was clear

Such casino sites are simply so dubious.

Is there anything else that can be done?

Wir schreiben Ihnen bezüglich Ihres Auszahlungsantrags von €900.00. Leider mussten wir Ihren Auszahlungsantrag aufgrund eines Verstoßes gegen unsere Allgemeinen Geschäftsbedingungen ablehnen, da Sie Einsätze mit einem aktiven Bonus über dem Limit platziert haben:

Daher wurde Ihr Auszahlungsantrag abgelehnt und die erzielten Gewinne wurden storniert. Allerdings wurde Ihre ursprüngliche Einzahlung Ihrem Guthaben gutgeschrieben. Sie können gerne einen neuen Auszahlungsantrag stellen. 

Wenn Sie weitere Fragen, Bedenken oder Kommentare haben, zögern Sie bitte nicht, sich an unser Kundendienstteam zu wenden.

Danke, dass hab sie mir geschrieben obwohl der Bonus schon längst abgelaufen war, aber gut das war klar

solche Casino Seiten sind einfach dermaßen unseriös.

Kann man da noch was machen?

May I just ask if you are aware of doing so, though, while playing with the bonus?

It is important information for us because it may happen that a player is not aware of placing bets above limits or that it can happen once by mistake. In these cases, we can help sometimes, actually. But if a player bets over the limit many times, unfortunately there is nothing much to do to help.

We believe that every casino should have software implemented to prevent players placing higher bets, but it is not always done by the casino, and then these issues arise.

So, please, provide some more information about all this, and hopefully we'll be able to do something with it.

I deposited €20 and got €40 with the bonus. I played for €450 or something like that.

Then I wanted to cash out and my bonus was halved because you can't cash out the bonus.

So I wanted to cash out the money I earned with the 20€ (900€).

I don't know of any reason why you're not allowed to play with stakes above the limit, no idea.

Is my first time online casino

Ich hab eingezahlt 20€ hab mit dem Bonus 40€ bekommen. Spielte auf 450€ oder sowas.

Dann wollte ich auszahlen und mein Bonus halbierte sich, weil man den Bonus nicht auszahlen kann.

So und mit dem Geld was ich quasi mit den 20€ dann erspielte (900€) wollte ich mir auszahlen lassen.

Ich wüsste auch nichts, dass man irgendwelche Einsätze über dem Limit nicht spielen darf, keine ahnung.

Ist mein 1. mal Online Casino

Well, it should be all written in the terms of every bonus, and all the players have to read those before playing to avoid such issues.

If you wish, though, you can try to submit a complaint here, and our team will have a look at the whole situation and see if there is anything we could do about it.

So, please follow this link and follow all the steps. Explain the whole issue well, and hopefully there will be a solution soon.

Please come back to us with your decision, for sure.

Hey Gambler,

I had a few hot flashes on November 17th and then paid out, then cancelled again, off and on, you know how it is.

Then at night 1800, left alone in three payouts: 1000, 500, 300.

Then in the evening, the email arrived: Your money is on its way. All three were approved.

Normally, after sending the email, the money is already in my savings bank account, but not this time.

Okay, it's still going to take a while. After 3 days, there's still nothing in the account; under withdrawal, it says something like this.

1000 successful 1234567 10:30

500 successful 12345678 10:31

300 successful 12345679 10:33

so then directly

1000 aborted 1234567 10:33

500 aborted 12345678 10:34

300 aborted 12345679 10:35

I've never had anything like this before. Support says they're out, please be patient, and provide a bank statement from November 17th until now.

I contacted support yesterday; I'm forwarding this to finance. I'll get a response in about 24 hours.

I asked again today; hmm, we will contact the payment service provider in approximately 3 to 5 working days.

Don't get me wrong, I know it can take a while. Stake 7 is one of the slowest there is in my opinion, but this isn't my first withdrawal; others have always worked.

The issue is that they supposedly already paid out the money, but nothing has arrived. The aborted transactions, in particular, are worrying me. SEPA transfers take a maximum of two days; today is the seventh day.

Have you ever experienced something like this, especially with Stake 7?

Thank you for your time and help

trifft_nix87

Moin Gambler,

Habe am 17.11 paar hitz gehabt und dann ausgezahlt, wieder abgebrochen, aus ein, aus ihr kennt das.

Dann Nachts 1800 in drei Auszahlungen in ruhe gelassen 1000,500,300.

Abends dann die mail Dein Geld ist auf dem Weg 3x alle Genehmigt.

Normalerweiße isz nach der mail die Kohle schon auf meinem Sparkassenkonto diesmal aber nicht.

Ok dauert noch was nach 3 Tagen immer noch nix im Account steht bei Auszahung so etwa

1000 erfolgreich 1234567 10:30

 500 erfolgreich 12345678 10:31

 300 erfolgreich 12345679 10:33

so etwa dann direkt 

1000 abgebrochen 1234567 10:33

 500 abgebrochen 12345678 10:34

 300 abgebrochen 12345679 10:35

so in etwa Hatte ich noch nie Support sagt ist raus Geduld wenn dann und dann bitte vom 17.11 bis jetzt Kontoauszug bereitstellen.

Gestern gemacht support ich leite das an die Finace weiter kriegen in ca 24 std Bescheid

Heute nochmal nach gefragt mh wir kontaktieren den Zahlungsdienstleister ca 3 bis 5 Werktage.

Versteht mich net Falsch weiß das es auch mal Dauern kann Stake 7 gehört ja mit zu den Langsamsten die es gibt meiner meinung, aber das ist ja nicht meine erste Auszahung da andre haben immer geklappt.

Und es geht ja darum das sie das Angeblich schon ausbezahlt haben aber nichts ankommt insbesondere die Abgebrochenen Transaktion Verunsichern mich. Sepa dauert max 2 Tage Heute ist der 7 Tag.

Hattet ihr sowas schonmal evt insbesondere bei Stake 7 ?

Danke für eure Zeit und Hilfe

trifft_nix87

Hello,

just in case you noticed, I moved your post into the Stake 7 Casino official thread, which might help catch the attention of the community and eventually get you some responses too. Well, we shall see.

Regardless, it is understandable that the situation feels strange, particularly due to the cancelled transactions. I fear my best advice is to wait longer, since the casino may have some issues related to payment providers. It is, of course, a speculation on my part. But it was one of the most common issues I have seen this year in far too many casinos, so it can play a role too.

Well, with all honesty, the casino should explain in the first place.

I contacted the live chat again, now 10 days after the alleged payout.

Chat now says that suddenly the payment was cancelled by Stake 7, after prior confirmation and approval email.

The money was supposedly returned to the player's account. Lie, there's nothing there.

You should have a little more patience, blah blah.

They're waiting for a response from the payment provider (are they using sticks and stones?). In the digital age, one second to see what's going on (tactic).

I believe Stake 7 is no longer reputable; I never had any problems with them until now.

Email to

support@stake7.com Absolutely no reaction either.

Habe jetzt nochmal mit dem Live Chat Kontakt aufgenommen, jetzt 10 Tage nach angeblicher Auszahlung,

Chat sagt jetzt Plötzlich Zahlung wurde seitens Stake 7 Abgebrochen, nach vorheriger Bestätigung und Genehmigungs Mail.

Geld wäre angeblich zurück auf das Spielerkonto gegenagen Lüge nix drauf.

Solle noch ein wenig Geduld haben bla bla

Sie warten auf Rückmeldung vom Zahlungsdienstleister ( Arbeiten die mit Stöcken und Steinen ?) Digitales Zeitalterr 1 Sek um zu gucken was da los ist (Taktik)

Glaube Stake 7 ist nicht mehr Seriös hatte nie Problemem mit denen bis Jetzt.

Email an

support@stake7.com ebenfalls absolut keine Reaktion.

Hello,

One might expect the casino to be more caring, I suppose. It seems that the casino likely has an issue with its payment provider for accessing the German market, and it may be reluctant to disclose this, which is why you have received vague responses. This is a very common problem for offshore casinos.

I'm also convinced it does not matter whether this is or is not a stalling tactic, because for you, the player the result remains the same—you are kept waiting. 🙁

Well, how about you ask about using alternative payment options? Because I expect at least one to be working, crypto may also help.

Today is day 14. According to the live chat, management put my case on their priority list on Friday. They're supposedly still waiting for feedback from the payment provider after 14 days. Of course, in this digital age where everyone can manage their account, make real-time transfers, etc., from the comfort of their couch. It's absolute bullshit. They don't want to pay, I have no idea why, but that's definitely how it is.

STAKE7 (Khanawake Gaming Commission) hereby officially warns that the numbers are no longer being displayed.

Heute Tag 14, laut Live chat hat das Managment am Freitag meinen Fall auf der Prio Liste, Warten angeblich weiterhin auf Rückmeldung vom Zahlungsdienstleister seit 14 Tagen is klar, in Digitalen Zeiten wo jeder vom Sofa aus Account Managment, Echtzeitüberweisungen usw machen kann. Absoluter Bullshit die Wollen nicht Zahle,n kp Warum aber ist definitiv so

WARNE HIERMIT OFFIZIEL VON STAKE7 (Khanawake Gaming Commission) die Zahlen nicht mehr aus.

I received further feedback that the money has been fully credited to my player account; I should try to withdraw it again.

I therefore retract my warning that the money has simply disappeared.

Erneute Rückmeldung das Geld ist meinem Spielerkonto Vollständig gutgeschrieben worden, solle erneut Versuchen auszuzahlen.

Meine Warnung nehme ich daher wieder zurück das das Geld einfach Verrschwunden ist.

Thank you very much for the update.

I fully understand your concerns and I hope the casino will be able to resolve every issue directly with you without causing avoidable delays.

So, last update: the money has been fully credited to my two accounts. Stake7 has paid out completely; no further issues.

So letztes Update das Geld ist vollumfänglich meinem 2 Konten gutgeschrieben worden Stake7 hat komplet ausgezahlt keine weiteren Beanstandungen.