ForumKazinaStake7 Casino - opšta diskusija

Stake7 Casino - opšta diskusija (strana 2)

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pre 3 meseci

Mogu samo da savetujem svima da se drže dalje od ovog lažnog kazina. Depozit kreditne kartice od 25 evra je terećen sa mog bankovnog računa, ali se nikada nije pojavio na mom Stake7 računu. Korisnički servis nikada nije dostupan. Čak ni žalba Guruu nije bila od koristi jer oni ne mogu ništa da urade. Pošto ne mogu ništa da urade, rekao sam Guruu da ne moraju dalje da se bave mojom pritužbom (nema smisla ako ništa ne mogu da urade) i treba da zatvore slučaj kao nerešen. I šta Guru radi sa tim? Guru piše da se žalba odbija na izričit zahtev igrača/žalioca.

Automatski prevedeno:
pre 3 meseci

Hi, I'm sorry to hear that your money couldn't be deposited into your account. Have you tried contacting the payment provider to see if everything went right and email the casino to see what to do in this situation ? I know it's difficult and as you said, we have no way to help in such cases. 

However, since you said that the complaint can be closed, what did you expect please ? I feel a bit like I don't understand.

pre 3 meseci

Izvinite što nisam u vezi sa temom, ali želim da proverim da li mogu da šaljem poruke

Automatski prevedeno:
pre 3 meseci

Hello, what messages are you talking about ? Where would you like to send them ? If you mean some private messages, unfortunately we can't do that. 

But feel free to explain and I'll try to help if possible. 🙂

pre 3 meseci

Da, kontaktirao sam dobavljača plaćanja. Logično je da ih pitate gde je novac otišao. I da, napisao sam da se slučaj može zatvoriti kao nerešen jer ne možete ništa pomoći, ali nikada nisam rekao da je moja izričita želja da odbijete moju žalbu. Besmislica je podneti žalbu, a zatim izričito zahtevati da se ona odbije.

Automatski prevedeno:
Oldfatmat
pre 3 meseci

Okay then, and you didn't find anything when you contacted the provider ? 

As far as the complaint is concerned, by letting yourself close it, it always ends up as rejected not unresolved. Unresolved is when the casino has made a mistake, we are on the player's side, we contact them and they don't try to resolve anything with us. Or if we are on the player's side, we think what the casino did is unfair and they refuse to admit it and don't try to fix it. In cases like yours, that's exactly what happened and it was closed properly.

pre 3 meseci

Danas sam dobio informaciju od banke da je depozit od 25 evra prebačen u kazino, što jasno daje do znanja da je Stake7 jedan od mnogih lažnih kazina koji su aktivni na tržištu kockanja.

Automatski prevedeno:
Oldfatmat
pre 3 meseci

These are tricky situations when dealing with a deposit that hasn't arrived at the casino. So they will have to investigate it, if you sent them proof that the deposit was transferred they should be able to do something about it. I hope it will be solved.

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