Moram reći da sam i ja bio skeptičan, ali sam sada primio dve isplate u roku od 72 sata, sada samo 650 evra. Jutros sam kontaktirao ćaskanje uživo i obavestio ih da ću u suprotnom podneti žalbu. Novac je potom isplaćen bez ikakvih problema. Za sada, nema problema sa moje strane.
Dame i gospodo
17. januara sam zatražio isplatu od 500 evra.
Dana 22. januara, ova uplata je otkazana bez mog učešća. Samo sam dobio imejl o otkazivanju, bez ikakvog objašnjenja ili postavljenih pitanja.
22. januara sam zatražio još jedno povlačenje sredstava. Do 31. januara novac nije primljen.
31. januara sam ponovo podigao novac i osvojio dodatnih 1.000 evra.
U narednim danima sam tražio dnevne isplate od 500 evra (400 evra poslednjeg dana). Nijedan od tih iznosa do danas nije stigao.
Već danima dobijam isti odgovor u ćaskanju uživo: da postoji ažuriranje sistema i da isplate trenutno ne mogu biti brzo obrađene. Ovo objašnjenje mi više nije dovoljno.
Radi se o ukupno 1.400 evra, što nije zanemarljiv iznos.
Stoga hitno molim za konkretno objašnjenje, trenutni status mojih plaćanja i obavezujući datum kada će mi novac biti isplaćen.
Hello, may I know how the casino responded to your request for an explanation, which you mention at the end of your post, please?
Based on the content in this thread, the casino has been experiencing delays with payments, and your description fits the picture. I guess the info about the system update can work as an explanation. In such situations, operators rarely provide a fixed deadline because it affects the majority or even all withdrawals. In any case, thank you for sharing this detail.
The other player, however, mentioned that "I have to say I was skeptical too, but I've now received two payouts within the 72-hour period, just now €650. I contacted live chat this morning and informed them that I would otherwise file a complaint. The money was then paid without any issues. So far, no problems on my end."
Let's see how it develops. Maybe the system has been updated.
Stalno dobijam isti odgovor: previše zahteva za povlačenje, ažuriranje sistema, kašnjenje… Ali ne bi trebalo da brinem, dobiću svoj novac, samo treba da budem strpljiv i tako dalje… Pa, nadam se da će moj novac zaista stići.
Koliko dugo ste čekali na isplatu?
Zdravo, prijavio sam se 2. februara, primio uplatu jutros i ona je na mom računu. Dakle, zapravo je trebalo samo 72 sata. Nisam to očekivao nakon svih negativnih komentara ovde; takođe sam se brinuo da neće uspeti.
Odlično. Nadam se da ću i ja jedan dobiti.
Stalno dobijam isti odgovor: previše zahteva za povlačenje, ažuriranje sistema, kašnjenje… Ali ne bi trebalo da brinem, dobiću svoj novac, samo treba da budem strpljiv i tako dalje… Pa, nadam se da će moj novac zaista stići.
You know, I would also say that there is no need to worry. Things would have been different if the casino had ever mentioned something about a flagged account or problems with gameplay. However, a delay is in most cases truly "just" a delay.
Of course I understand it sounds weird, but on the other hand, the others were always paid, as far as I can tell.
Hopefully, this won't change.
You know, I would also say that there is no need to worry. Things would have been different if the casino had ever mentioned something about a flagged account or problems with gameplay. However, a delay is in most cases truly "just" a delay.
Of course I understand it sounds weird, but on the other hand, the others were always paid, as far as I can tell.
Hopefully, this won't change.
Jutros sam primio novac 🙂
That's really great news.
How long did you wait at the end?
Sopstvena rezervacija od 17. novembra do 7. februara, ali je dva puta otkazana, dakle od 31. januara.
Well, if there were cancellations, then it's understandable why it took longer. I think you'll stay and play at this casino? 🙂
Did SupaBet lose their regulator? I noticed there is no longer one listed on their site.
Maybe we'll try to look into it with our team. Maybe they are in the process of acquiring, renewing, or some other process.
Thank you. I would appreciate it if your team could confirm once verified, as this relates directly to an unresolved dispute I currently have with them.
So I found out that the casino doesn't have a license at the moment. So you saw correctly.
How are disputes handled when a casino no longer has a regulator?
If you opened a dispute with the licensing authority, they should deal with it, but I'm not entirely sure. It may be that if they lost their license, they will no longer handle any cases.
Did you open the dispute on their license or somewhere else?
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