pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Talismania Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Talismania Casino - opšta diskusija
Obrisan
Post od urmomaalinn je obrisan
urmomaalinn
pre 1 meseca
May I ask when exactly your account was verified, please?
I hope that your money will arrive soon, and there won't be a need to be afraid that you won't get them, especially if you did get your withdrawals previously, as you mentioned.
Do you have any updates for us regarding this, perhaps? We're here to help if needed.
pre 1 meseca
Zdravo, imam isto, ali jednostavno kazino ne isplaćuje dobitke, račun je potvrđen, sva dokumenta su odobrena, tako da se druga nedelja već bliži kraju. Svaki dan samo kažu strpljenje i oni se pobrinu za to što je pre moguće, ali ništa se ne dešava. Isplate bi trebalo da budu na računu u roku od 3 dana, ali to nije tačno. Možete li nekako pomoći sa mojim dobicima? Hvala
Automatski prevedeno:
pre 1 meseca
Da, kazino ima dobre kritike, ali ne one, već dobitak uložen u isplatu, što je za nas igrače najvažnije.
Automatski prevedeno:
pre 1 meseca
Hi. I surely can understand your frustration here, and it would be the best if they could hold on to their promises. Right?
May I ask since when is your account verified?
It is only possible for our complaint team to intervene in such cases whenever the 14-day time period passes, you know.
That is how many days we usually give casinos to proceed with the payment.
So, please let us know if you'd like to file a complaint and get help from our team. It is completely free, and we'll do our best to get it solved.
pre 1 meseca
Sa kazino naloga možete videti samo da je vaš nalog potvrđen, ali ne možete da vidite datum, ali prvo povlačenje koje sam napravio je bilo 20. maja 2024. godine, a račun tada još nije bio potvrđen. Sada sa novim isplatama traže dokumenta i poslao sam i sve potrebne informacije. Ovi dobici, koji se sada uzimaju u subotu, dolaze pune 2 nedelje otkako sam počeo sa povlačenjem. Naravno da želim da uložim žalbu jer kazino tvrdi da se isplate obrađuju u roku od 1-3 dana, a ne u roku od 2 nedelje, i ako ćemo iskreno, odatle ne mogu da dobijem nikakav odgovor o tome šta u fazi su moja povlačenja i kada će ove uplate biti izvršene. rado bih prihvatio vašu pomoć.
Ažurirano od strane autora pre 1 meseca
Automatski prevedeno:
pre 1 meseca
I understand, and I'm glad that you managed to file a complaint already.
Veronika, your complaint resolver, needs some additional information, so please provide those.
Actually, the important thing now is if you have provided all the necessary documents to them and if they were in the right format.🤔
We have witnessed this many times, to tell you the truth, that a player would wait for the KYC to be done, but the casino would reject the documents because of this reason. And I know that the best way to solve this is when casino communicates with players and always explains what is going on, even though this is not always like that. Also in your case, as you said, they are not communicating at all.
This is where our complaint team steps in and always tries to get as much information from the casino as possible to explain the whole situation.
So, please update your complaint and keep us informed about any news you have.
