pre 3 meseci
Ako želite da diskutujete bilo šta vezano za TopX Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
TopX Casino - opšta diskusija
1
2
Dodajte post
pre 3 meseci
Koji je broj računa za povlačenje sredstava?
Automatski prevedeno:
pre 3 meseci
I'm not sure what you would like to find out, to tell you the truth. 🤷♀️
OdgovoriCitiraj1
pre 1 meseca
Worst casino never ever played here if you want to save your hard money I deposit 2450 after turn over balance above 24000+ try to make withdraw but it shown wager required then contact customer support they said I need to bet amount more then 54000 bloody how they count their wager system when player deposit 2450 some loss some profit I make 24000 and still wager required that's ridiculous this casino is SCAMM
Live support good
Fast withdrawl
Rigged casino games
pre 1 meseca
Oh, so you only wagered your own deposit, you played without a bonus, right? If that's the case, I would say that's a lot, and I definitely don't think it's user friendly.
So did you ask them why the wagering requirement is so high?
pre 1 meseca
I asked them twice but reply same and still I rollover and over don't know how they calculate this wager of just 2450 deposit every bets I put only 300-400 and roll over and over playing not only live casino but in slots too but still it shown available balance 0 it's harrasment from their side they want that player lose their money no any other reason I think.. totally ridiculas and non senseble thing
pre 1 meseca
Couldn't that be some kind of error, though?
You should try to find out that, what you say?
pre 1 meseca
No error three time I log out and log in show each time same available balance 0 now after my first it's two day completed rollover approx 57000 some wins some loss now current balance is 38000 now shown available balance 16000 out of 38000 how they calculate this wager I still don't understand....
pre 1 meseca
I mean some error on their site, you know.
What does the support say now, please?
pre 1 meseca
As I said before no error on site customer support says same thing you need to wager amount x2 and yesterday after struggling and turn over so much some wins when my balance reached 35000 it show available withdraw 9700 I made withdrawal reach out in some time continue playing again some loss some profit it shown available balance 16900 made withdraw again same process I continue till my balance empty made 4 withdrawal 3 came in few hours 1 withdrawal stuck for what reason don't know simple question in 2450 amount player how much rollover his balance it's can't justify from casino
OdgovoriCitiraj1
pre 1 meseca
Hi,
to understand this correctly, could you please clarify one point:
1) Did you intentionally activate any bonus on your account, or are you sure you played only with your own deposited funds (without bonuses)?
2) Also, please share your account ID, so we can pass this to support and check the calculation.
Best regards, TopX team
Izmenjeno
OdgovoriCitiraj1
pre 1 meseca
1)No i didn't take any type of bonus
2) game id 14933411
3) you can check after 2450 deposit how much casino transaction I did
4) my withdrawl 16700 still not credited in my account in transaction it see done reach contact support they said issue will be solved in 72 hours 56 hours completed still not reverse in balance neither in credited in my bank account
Izmenjeno
pre 1 meseca
Hey there, just a kind tip: use the reply button or quote button to stay in touch with the other person.
This might come in handy when more people engage.
pre 1 meseca
Hello,
We’ve reviewed your situation and thank you for providing your account details. We’d like to clarify everything step by step.
First, regarding wagering: even when no bonus is activated, deposited funds need to be wagered before withdrawals become available. This is a standard fair-play and anti-fraud rule and applies to real-money deposits as well. Because of this, the total balance and the amount available for withdrawal may differ while the wagering is still in progress.
Second, regarding the withdrawal itself: according to the payment team, the withdrawal has been successfully processed and transferred to the provided payment details. The transaction was completed under a reference number (UTR: 3958****5855).
If the funds are not yet visible on the bank side, the next step is to contact the bank’s technical support and ask them to check the transfer using this UTR. If the bank confirms that the payment was not received, they usually provide a written response. With that confirmation and a bank statement covering the period from the withdrawal date until today, the case can be reviewed further.
This should help clarify both the wagering part and the payment status.
pre 1 meseca
1)If you said that only 2450 amount need required more than 53000 as customer support says then I'm sorry I still not convience that it's going to be fair with players
2) after turn over again and again some loosing and some profit almost transaction reached above 70000+ available withdrawl showing 0 when real money balance show 26000 it's difficult to understand how you calculate this..
3) I already said withdrawl is very fast that's true no issue with withdrawl system neither with network or software, good customer support who reply quickly and clearly.
pre 2 nedelja
Zdravo, zatražio sam samoisključenje iz kazina, ali u trenutku kada je nalog blokiran, imao sam približno 280.000 pravog novca. Pisao sam... secutity@topx.one Nisam dobio odgovor, a na veb-sajtu kazina nisu navedene nikakve informacije za podršku, broj telefona ili imejl adresa. Potrebna mi je pomoć oko podizanja novca.
Hvala vam
Automatski prevedeno:
pre 1 nedelje
It must have been a difficult situation and I'm glad you found this thread, because, as I spotted in this very thread, there is an active casino representative. I assume there is a good chance to get in touch here.
May I ask when your account was closed, please? Was the payout the subject of the associated conversation, maybe?
pre 1 nedelje
Dana 20. februara u 2:02, poslao sam zvanični imejl vašem odeljenju za bezbednost sa zahtevom za moje trajno samoisključenje zbog problema sa kockanjem. Obavešten sam putem ćaskanja da je to procedura.
Neverovatno je to što je, uprkos tome što su prijavili moju situaciju, kazino ostavio moj račun otvorenim više od 16 dodatnih sati. Tokom tog vremena, dozvolili su mi da izvršim 4 depozita:
13:14 sati: 50.000 CLP
13:27 sati: 80.000 CLP
14:20 sati: 21.000 CLP
18:00 časova: 59.000 CLP
Izgubio sam prve tri partije, ali u četvrtoj, igrajući Mustang Trejl, pobedio sam i dostigao stanje od 280.000 CLP dolara. Najciničnije je to što čim sam imao to stanje u svoju korist, u 18:26, odmah su mi blokirali račun.
Sada se kazino nalazi u apsurdnoj poziciji:
Kažu mi da ne mogu da mi plate jer je račun „blokiran".
Ali zaboravljaju da su primali moje depozite ceo dan, dugo nakon što sam ih zamolio da zatvore zbog zavisnosti od kockanja.
Moja poenta je jednostavna: Ako su moji depoziti bili važeći za njih kada sam gubio, onda bi dobici trebalo da važe za mene kada sam pobeđivao. A ako kažu da račun nije podoban za isplatu, onda su depoziti koje su nemarno prihvatili nakon mog obaveštenja nezakoniti i moraju biti vraćeni.
Neprihvatljivo je da kazino bira kada će primeniti „zaštitu igrača" na osnovu toga da li je stanje na računu nula ili da li je u pitanju nagrada. Već sam podneo žalbu Casino Guru-u i nadam se da će ovo pomoći da se spreči da drugi upadnu u ovu zamku.
Automatski prevedeno:
pre 1 nedelje
Hello,
I understand what you are saying; on the other hand, I for example do not consider 16 hours as an unreasonable delay. Asking for such a thing during the late night hours usually results in a solution that needs some time. However, given the circumstances, I get where your concern came from.
The whole situation shows me more technical aspects. As far as we already know, most of the casino platforms do not technically allow account closure when there is still an active balance. The situation often leads to specific terms being stated by the casino.
It poses a problem when problem gambling issues emerge; that's quite clear. Therefore, please provide all those details to Petra. The complaint is exactly the best way to get the process reviewed.
pre 1 nedelje
Zdravo, Petra, objasniću ti situaciju. Nakon čitanja njihove politike odgovornog igranja, ne pominje se ništa o „gubitku sredstava ili stanja", a račun nije zatvoren već blokiran. U njihovim opštim politikama, odeljak 8.8 se bavi gubitkom sredstava usled zatvaranja računa. Međutim, stav kazina nije da sam izgubio sredstva, već da pošto je moj račun trajno blokiran, transakcije se ne mogu vršiti i stoga su isplate nemoguće. Znam mnogo kazina koji samo blokiraju mogućnost igranja i klađenja, ali dozvoljavaju isplate ili zahtevaju ručno isplaćivanje.
Druga veoma čudna stvar je vreme samoisključivanja, baš u trenutku kada je istekao bonus koji mi je doneo 250 puta ili 300 puta više. Nisam čak ni imao vremena da napravim snimak ekrana svog stanja ili bilo šta. Veoma loša praksa za kazino sa visokim nivoom bezbednosti od 8,3 od 10.
Ja, barem, imam puno poverenja u rangiranje koje dodeljujete kazinima, i za nekoga sa ovim nivoom bezbednosti da se ponaša na ovaj način je neprihvatljivo, ili je nivo bezbednosti pogrešno dodeljen.
Automatski prevedeno:
1
2
Dodajte post
