pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Vegasino Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Vegasino Casino - opšta diskusija
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pre 1 meseca
Pokušavam da verifikujem nalog u kazinu Vegasino oko tri dana. Imam depozit da podignem i ništa, nema šanse nakon što učitam sve dokumente koje traže od mene, stalno traže da pošaljem transakcije karticom iznova i iznova, ovo mi izgleda kao šala... Poslao sam hiljadu mejlova i niko mi ništa nije rešio...
Automatski prevedeno:
pre 1 meseca
Hi, so what is the specific problem with what you are sending to the casino? Do they keep rejecting it based on something or haven't they even seen it yet? It would probably be best to find out why they keep asking the same thing if you've sent it to them several times. We give casinos 14 days to verify a player and if they don't, by all means write and we'll try to help.
I will wait for a reply.
pre 1 meseca
Zdravo Jaro, izgleda da je problem u tome što su dokumenti koje traže od mene pokreti sa moje bankovne kartice u PDF formatu, ali moja banka mi ne šalje te stvari u PDF formatu, samo u formatu koji mogu sam da vidim jer sam u Španiji i ovde imamo zaštitu podataka i tu vrstu privatnih informacija ne treba i ne možemo da delimo ni sa kim. I pored toga, konvertovao sam ga u PDF pomoću konvertora, ali kazino to ne želi na taj način. Tako da ne znam kako da ih nateram da vide razlog, cenio bih vašu pomoć. Hvala.
Automatski prevedeno:
pre 1 meseca
Did you try to communicate with the casino about this issue? What was their answer to that?
Maybe try to ask at your bank as well, and if you see that it is going nowhere, let us know, and our complaint team will try to help to sort it out.
pre 1 meseca
Zdravo Romi, kontaktirao sam kazino mnogo puta i objasnio slučaj... Uvek nude uobičajne odgovore i takve stvari da su pravila verifikacije takva i da im je jako žao... Pa, nema rešenja. Sada pokušavam sa bankom da vidim da li imam više sreće sa njima i daju mi prokleta dokumenta... Obaveštavaću vas i hvala vam puno na savetu.
Automatski prevedeno:
pre 1 meseca
Hello,
In light of the challenging circumstances, I was considering asking the bank itself too. The only thing that stops you from moving forward, in my opinion, is your banking history. Is that correct? Perhaps your bank will find a way to supply you with such a document.
For example, I receive this PDF file every month in my email box, and despite the fact that I am not familiar with Spanish standards, I would like to hope your bank can create one for you too.
I wish you a quick solution!
pre 1 meseca
Dobar dan!! Moja situacija je i dalje ista ili gora... Posle svađe sa bankom ne mogu da dobijem dokumente, njihov odgovor je da ne mogu da mi pošalju ono što tražim u pdf-u i ne izlaze odatle. Imam sve snimke ekrana jer mi kažu da to nije moguće. Mogu da ga preuzmem u drugom formatu i pretvorim u pdf. Otvorio sam ga i izgleda savršeno i jasno i to me pitaju, ali kazino to ne želi tako i ponovo ga odbija... Očajan sam, ne znam više šta da radim, Osećam se kao da ću izgubiti novac koji moram da podignem. Molim vas pomozite!!!! Hvala
Automatski prevedeno:
pre 1 meseca
So do I understand correctly that you have asked your bank for the monthly statement in PDF format and they refused to send it to you?🤷♀️
It really seems strange because it is a standard document banks usually send to their customers.
Please try to file a complaint here with our team, if you feel that you really can't move forward, and we'll try to get it sorted out together.
What do you say?
Follow this link, please, to do so, and let us know how you go.
Ažurirano od strane autora pre 1 meseca
pre 1 meseca
Nažalost, ako je to slučaj, oni odbijaju da mi ga daju... Hvala vam puno na primljenoj pomoći. Nadamo se da će u narednih nekoliko dana sve ovo biti rešeno i mogu da vas obavestim da je sve u redu i da je slučaj zatvoren. Hvala puno!!!
Automatski prevedeno:
pre 1 nedelje
Dobro jutro! Zatražio sam 3 povlačenja od 29. novembra i još uvek nisam dobio svoj novac! Bio sam u kontaktu sa četovanjem uživo 22 puta i još deset puta putem e-pošte i stalno mi govore iste stvari da cene moje strpljenje i da ću dobiti novac. Nisu me tražili verifikaciju iako sam im poslao snimak ekrana koji kaže da mom nalogu nije potrebna verifikacija. Možete li mi pomoći?
Automatski prevedeno:
pre 1 nedelje
Hi!
I imagine this is quite stress you've found yourself in.
You have been waiting for almost two weeks, which we under certain circumstances considered a resonable deadline for fulfilling the payout.Another intriguing detail is hidden in the complaint: "Despite repeated contact with the casino, they receive automated responses claiming the bank is unresponsive, while the bank denies any communication from the casino."
Can you perhaps ask the casino for a transaction number? The complaint team will investigate the issue, but I personally recommend obtaining transaction details directly from the casino. I'd say it should not be that hard for them if they claim that the bank is being unresponsive, thus it is not "their fault." Might be handy for later use. Have you tried that already, please?
pre 1 nedelje
U servisu mi kažu da nemaju kontakt sa deviznim, pa ne mogu da mi pomognu. Samo mi kažu da budem strpljiv. Zamolio sam ih da se obrate deviznom odeljenju i rekli su mi da to nije moguće
Automatski prevedeno:
pre 6 dana
Dobro veče! Tražio sam 3 podizanja po 500€ i još čekam, prošlo je 9 radnih dana i svaki dan mi kažu isto.
Automatski prevedeno:
pre 6 dana
I can see in your complaint that the verification is not required at this casino. Right?
But I couldn't understand if this is your first withdrawal attempt there. Is it so, please?
I hope they will be able to solve it before the 14-day time period, so no intervention from our team will be needed and you get the money all okay.
pre 6 dana
Da molim! Moje prvo otpremanje je.
Automatski prevedeno:
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pre 1 nedelje
U servisu mi kažu da nemaju kontakt sa deviznim, pa ne mogu da mi pomognu. Samo mi kažu da budem strpljiv. Zamolio sam ih da se obrate deviznom odeljenju i rekli su mi da to nije moguće
Automatski prevedeno:
pre 6 dana
Hello, I just spotted you mistaken the casino with another one, so I hope you won't mind me clearing up the other thread. Don't worry, you don't have to think about that. 🙂
Now back to the latest events:
When you speak about the service department, is this a bank department, or rather a casino's, please? I would say both versions are possible, but I would vote for it to be the casino service department because it makes a bit of better sense. One way or another, is there any other payment option you may use to get the money out of the casino? In my opinion, if the casino, for any reason simply "can't reach your bank," should seek out alternatives.
pre 6 dana
Sa karticom koju sam napravio depozit, zatražio sam povlačenje, kao što radim u svim kazinima. I novac stiže odmah. Sada sam zatvoren 2 nedelje. Sutra je 14. dan
Automatski prevedeno:
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