Wazbee Casino - opšta diskusija (strana 2)

How do you keep a Casino with a high rating if it doesn't even give you an answer and stole 7040 euros from me?

Como mantêm um Casino com uma classificação alta, se não vos da sequer resposta e me roubou 7040 euros?

Your complaint hasn't ended yet, so I don't know why the safety index should change. After all, the safety index (rating) changes on the basis of resolution or non-resolution. If it is proven that the casino was at fault and makes no effort to make things right, then it will be penalized accordingly. But until that is proven, then it is too early to do anything about it. I think you already know the procedure and this is not your first complaint. Be patient. 

Hello everybody,

I registered at Wazbee Casino, deposited €5000 and won €8040.

I did everything well with my real documents and all the verification.

They sent €1000 to my account, closed the account and withheld €7040.

At this time they do not respond to emails even here at Casino Guru.

What do you advise me to do to get my money back?

Thanks!

Olá a todos,

Registei-me na Wazbee Casino, depositei 5000€ e ganhei-o 8040€.

Fiz tudo bem com os meus documentos verdadeiros e toda a verificação.

Enviaram 1000€ para a minha conta, fecharam a conta e retiveram 7040€.

Neste momento não respondem a e-mails nem aqui no Casino Guru.

O que me aconselham fazer para recuperar o meu dinheiro?

Obrigado!

As Jaro wrote in his post above, your complaint is still in the process, and I can see that the casino is pretty active there, so hopefully we'll have the result soon. There is nothing much to do right now, but wait, even if it's not an easy thing to do.

Active but liars. They stayed with me

7040 euros and they don't even respond.

It's a lot of money and an international crime!

They are inhumane!

Activos mas mentirosos. Ficaram-me co

7040 euros e nem sequer respondem.

É muito dinheiro e um crime internacional!

Sao desumanos!

How is it that a Casino that you have so highly rated and at the top, is letting the deadline come to an end without responding?

we are talking about €7040, the annual income of a person in Portugal!

Como é que um Casino que vocês têm tão bem avaliado e no top, está a deixar chegar o prazo ao fim sem dar resposta?

estamos a falar de 7040€, o rendimento anual de uma pessoa em Portugal!

I'm sorry, but I really don't have an answer to this question.🤷‍♀️ I just hope there will be a resolution to your case soon. I can't do much about the time, unfortunately, even though I understand your frustration.

You have to stop recommending this casino and classifying it as high risk!

keeps the players' money and lots of it!

Têm de deixar de recomendar esse casino e classifica-lo como de alto risco!

fica com o dinheiro dos jogadores e muito dinheiro!

THIS CASINO DOES NOT PAY OUT WINNINGS AND DOES NOT RESPOND TO E-MAILS!

CAREFUL!

ESTE CASINO NAO PAGA OS GANHOS E NÃO RESPONDE A E-MAILS!

CUIDADO!

THEY ACT ILLEGALLY AND DO NOT PREVENT COMPULSIVE GAMBLING.

THEY ACCEPT VERIFICATION TO DEPOSIT AND PLAY, BUT TO WITHDRAW THEY BLOCK THE ACCOUNT AND STOP RESPONDING!

THEY OWE ME €7040!

ACTUAM ILEGALMENTE E NÃO PREVINEM O JOGO COMPULSIVO.

ACEITAM A VERIFICAÇÃO PARA DEPOSITAR E JOGAR, MAS PARA LEVANTAR BLOQUEIAM A CONTA E DEIXAM DE RESPONDER!

DEVEM-ME 7040€!

Right now, we are unable to do that. The safety index can be lowered only after the resolution of a complaint, if it is applicable.

A casino that is letting its deadline expire, what confidence does it inspire?

Um casino Que está a deixar terminar o prazo, que confiança inspira?

It will all depend on the outcome of your complaint, as I said.

The timer was running out for Wazbee to respond, they changed casino guru's attendant and gave casino guru 6 days to respond!

Casinos control this! It's a shame!

O cronometro estava a chegar ao fim para a Wazbee responder, trocaram de atendendente do casino guru e puseram 6 dias para o casino guru responder!

Os casinos controlam isto! É uma vergonha!

Let me inform you that the timer is set by our complaint team and not the casino. Please wait for the outcome of the complaint.

So why was it ending for the Casino and they didn't respond and it took 6 days for the casino guru to respond???

define as the Casino requests!

Então porque estava a terminar para o Casino e eles não respondiam e voltaram a 6 dias para resposta pelo casino guru???

definem conforme o Casino pede!

It happens sometimes that a casino does not respond to a complaint. The timer is set in every complaint so our team is always able to handle them. There are way too many complaints they need to solve, to tell you the truth. It is not possible to answer one every day, unfortunately.

Wazbee did not respond and in

Instead of penalizing them by lowering their score and removing them from the recommended ones, they count the time for the casino guru!

I no longer have any doubts, the casinos control this!

A Wazbee não respondeu e em

Vez de os penalizarem baixando a pontuação e retirando-os dos recomendados, colocam a contar o tempo para o casino guru!

deixei de ter dúvidas, os casinos controlam isto!

As I already said, our complaint team always sets the timers for every complaint. Casino hasn't got any control of anything. Please wait for your complaint to be dealt with and see the resolution of it. There is nothing much we can do right now. Thank you.

So why is it that since Casino hasn't responded, they increase the time to 6 days and state that you're the one responding? When the question had been put to Casino.

This is manipulated, attention guys, don't trust!

Então porque é que não tendo o Casino respondido, aumentam o tempo para 6 dias e colocam que são vocês a responder? Quando a questão tinha sido colocada ao Casino.

isto é manipulado, atenção pessoal, não confiem!