Wild.io Casino - opšta diskusija (strana 2)

Hm, I think they saved you the work, so you don't have to deal with anything. I guess your next choice will be better and happier. 🙂

Hello all. My complaint was closed as unresolved. But now i want to add new details. Please look at all wild.io complaint. They are all almost the same. First they took your money, then they come up with idea of abuse without any proofs. Now they have added Russia to blacklisted country list. However when i won Russia was not blacklisted ( i have screenshot). And now they say that i played from restricted country. Please do something

Hi, I read about your complaint and I saw that as you said the casino did not provide enough evidence. But it has decided to continue to maintain its stance nonetheless. As Peter said at the end of the complaint, there is an opportunity to go to the authority and file a complaint there, because as long as the casino stands firm on its position, there is not much that can be done.

So if you decide to do so, here is some important information on what to expect and how to proceed: https://casino.guru/licensing-authorities/curacao-license

Do you think it's worth it ? 

As you know Antillephone N.V. does not respond to players complaints.

And the reason i am writing that i believe that i have evidence that they are intentionally changing T&C not to pay to the players, that is why i think they should be punished more heavily than only with blackpoint from my complaint.

And i want you to ask the question. What is the point of License? If Licenser does not answer the emails. It even does not has the standart complaint form. So i guess there is no much value from this license. What do you think?

There are actually exceptions. You might find these on the forum. And that's also why we keep mentioning that as an option.

I mean, you'll never know what it's worth if you don't try. You sound pretty convinced to me, so consider the option anyway.

The point is that the casino covers its legal requirements and looks more decent to players. Have you ever heard that Curacao licenses are worthless? It's because they are the oldest and so easy to get compared to the rest. But as I said, it depends on the concrete situation. Some players were lucky.

If you aim to dig more, this focused guide 👈 might help you a bit.

I'm sorry for what you've been through.

I have already sent a complaint. But they do not respond. And i do not undesrstand why casino pay to the gamers with same complaint as mine. but not to me. They lied. They created rule and use it restrospectively.

It's pretty sad that it all turned out this way. Anyway, when did you open a complaint with the authority ? Sometimes it can take a while to get back to you and it doesn't have to be right away. 

So try to be patient, although I don't promise you'll get an answer. 😕

This casino is a scam , I won 1150 usd and they refused to pay me . They start telling me fake things . I don’t recommend at all

Hello. Thank you for your post. We have received your email, as well, unfortunately we still do not have enough information about this matter. Could you please better describe the situation, so we could better understand the issue and be able to try to help you out? When exactly have you requested your withdrawal? Is your account in this casino fully verified? Will wait for your reply, so we can try to solve the issue.

Decided to deposit 50$ on the website with their deposit bonus promotion offer, did a bonus hunt(got 5 games) played through 3 of em and my balance disappeared, contacted their support and they ended up telling me i broke their rules and banned my account. Absolutely disgusting behaviour there is nothing in the TOS saying you cant do a bonus hunt with your money.

Hello.

Have you ever heard that bonus hunting is considered an unfair practice? Thus, I'd say if the casino proved you violated its terms, it would not have ended up differently.

Could you please describe how exactly you did this "bonus hunting"? I aim to make sure it's not just an issue of bad understanding of the context. 🤷‍♀️

i deposited my money, started playing games different slots un till i had no money left. got 5 bonuses with that money. Started opening them and my balance started disappearing, every bonus opened. i thought it was a bug at first, since i have done this on other sites before and never had a problem.

This is what they sent me to my email, I have never ever even visited this site before that day. And this was in no shape of form "advantage pay".

"11.1 Should Wild.io become aware of any user who has accepted the bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing cash out of said bonus or in any way trying to take advantage of bonuses received by Wild.io, then Wild.io will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirements and/or performing new deposit(s) while having free spins features or bonus features still available in a game, Wild.io reserves the right to withhold any withdrawals and/or confiscate all winnings."

"12.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

participating in any type of collusion with other players

development of strategies aimed at gaining unfair winnings

fraudulent actions against other online casinos or payment providers

chargeback transactions with a credit card or denial of some payments made

creating two or more accounts

other types of cheating

money laundering"

"12.3 Wild.io has zero tolerance for advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons:

chargebacks and double spends;

creating more than one account in order to get an advantage from casino promotions;

providing incorrect registration data;

providing forged documents;

any other actions which may damage Wild.io."

Hello, according to what I know, such practices are often not allowed in casinos, that you keep your bonuses open and then play them consecutively on different games. Also according to the casino's explanation it is quite clearly written that it is forbidden in point 11.1. Apparently some casinos can accept this kind of thing and have no problem with it, but I would say that you will encounter more the approach that this casino has. And that is why I would always check beforehand if it is possible to do something like that in the casino to avoid the inconvenience you are currently experiencing. Whenever you play with a bonus or get one, it is therefore important to read the Terms and Conditions regarding them. 

Anyway, you have a complaint and we'll see what our team can do even if I don't have much hope in this instance. Either way, I'll keep my fingers crossed for you, and if it can't be helped, it will be a useful lesson to avoid something like this in the future. 

Hello, Jaro. I want to share my story with you. I had complaint, and the casino has not provided sufficient evidence, and complaint was resolved not in their favor. But then they came back and requested to reopen the complaint and asked me to pass verification again. I have not seen that message, and has not answered in time. But then when i saw the message i requested to reopen the complaint to pass verification. But your colleagues declined my request. What is the problem?? According to your logic casino can reopen complaint any time, and i can not?

Hi volarlord, it was quite challenging to convince the casino to provide you with another opportunity to verify your account, but unfortunately, you missed the chance. I'm afraid we will not attempt again. Secondly, the casino provided us with evidence that suggests suspicious activity regarding your account. Your complaint will not be reopened. Kindly proceed with contacting the gaming authority as per the instructions in the complaint and keep us informed of the outcome.

Are you kidding? First they have provided nothing and your decision was that they are wrong. And then they reopened the complaint and asked for second verification, even though i have passed video verification already. So what sort of evidence did you get. It was fair win i just got lucky. I want clear and transparent investigation! And look at their complaints.

Unfortunately, we are unable to assist you any further in this matter, as our complaint team has made the decision already. You still get a chance to proceed it further to the gaming authority, as told, so are you going to try that, perhaps? I hope you will get the chance to get the best resolution possible. We'll wait for the outcome.

I am being harassed by this casino site for KYC. Yesterday we agreed to do a Skype call for KYC verification. However, when it was time to start the verification on the day, they asked for a video verification instead of a call.

I was shown Terms of Use 13.1 and agreed to the call verification, but later they brought up Terms of Use 13.4 and explained it as video verification. I was not given any explanation in advance, and I was not given time to check, including whether those terms actually existed. In addition, my understanding until the agreement was reached was that it was a call verification, and they did not respond to my inquiry about whether they explained it to me in advance as a video verification.

When I continued to ask for an explanation, they lied and told me that I was refusing verification and closed my account.

I think the quality of the operators on this site is very poor.

こちらのカジノサイトでKYCの嫌がらせをされています。昨日KYCの認証でSkypeによる通話を行うという合意がありました。ですが、当日の認証開始の時間になり彼らは通話ではなくビデオ検証を求めました。

利用規約13.1を示されて通話検証に応じましたが、後になって利用規約13.4を持ち出しビデオ検証という説明です。私は事前に説明を受けておらず、それらの利用規約が本当に存在するのかも含めて、確認する時間が与えられませんでした。また、合意に至るまでの間では私の認識は通話検証であり、事前にビデオ検証という説明をされたかという問い合わせも回答してくれません。

その説明を求め続けたら、私が検証を拒否しているという嘘を言われてアカウントを閉鎖されました。

このサイトのオペレーターの質は非常に低いと思います。