I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.
Pavel me je nazvao prevarantom.
Kazino Guru je kriv što je pogrešno razumeo moju žalbu i nastavio sa njom, i nema ništa loše u zatvaranju žalbe, ali nije fer jednostrano označiti nekoga kao prevaranta i ne dati mu priliku da ispravi svoju tvrdnju.
U svom imejlu Pavlu, poslao sam mu video koji sam snimio prednjom kamerom, sa datumom i datumom.
Mislim da ovo mogu identifikovati kao sebe.
Vaš problem je da li odlučite da zatvorite problem sa žalbom Vild.io jer odluka da se izvinite ne bi bila u skladu sa svrhom problema, tako da možete da radite kako želite.
Međutim, želeo bih da se ispravim nazvavši me prevarantom.
Ako je video verifikacija način da se to potvrdi, odmah bih je poslao u CasinoGuru.
I'm really sorry that you feel this way.
The only problem, as I can see after going through your complaint, is that you did not cooperate with the casino regarding your verification, and that is why we had to reject your complaint.
Please keep in mind that cooperation is always the key point in passing the KYC.
I hope next time you will avoid such issues and be able to cooperate.
Pisao sam od početka do kraja da je bilo problema sa procesom KIC verifikacije i od početka sam pisao da zahtevam izvinjenje.
Pišem ovo da objasnim njihove nerazumne KIC procedure i da uložim javnu žalbu tražeći neutralno mišljenje.
Vi ste taj koji je napravio pogrešnu pretpostavku i sada me naziva prevarantom.
Prošao sam KIC sa Vild.io da bih povratio svoju reputaciju, a proces povlačenja je završen bez ikakvih problema.
Da li ljudi koji su se bavili mojim zahtevom, uključujući Pavela, sigurno imaju nešto da kažu o meni?
Već sam dao svoje lične podatke ovom sajtu
„Samo igrači koji čine prevaru i igraju pod tuđim imenom.
Ako kažem da je to prevarant, onda je ovaj kazino sajt obradio vaš novac prevarantu.
I am glad that you were able to finish your verification then.
As we have thousands of complaints coming in, we are not able to go back to any of the rejected ones, so I am sure that now Pavel is not going to say anything about you. If that is what you meant.
Wild.io stole from me and didn’t let me know that I had a supposed additional account. When i asked for my owed bonuses they told me my account was restricted from bonuses. Yet, they persistently send me ads for bonuses. They intended to let me deposit and then deny me for a bogus allegation that I have a second account. They wouldn’t even tell me anything about it. Total scam this plACE DO NOT PLAY AT WILD.io
Are you aware that it is stated in the terms that only one account is allowed per household, though?
Usually it is a common term at online casinos, but maybe our complaint team could really take a look into this. What do you say?
This is a scam I need received my despoit do not add money
Hi, do I understand correctly that you did not get your deposit into the casino? How long has it been? Have you contacted chat to find out more about where it might have failed?
Zdravo timu gurua kazina,
Imam zvaničan problem sa ovim kazinom koji ne može biti rešen putem podrške ili njihovog imejla za žalbe. Jednostavno ne dobijam odgovor...
Kojem organu za licenciranje treba da se obratim i da li biste mi, molim vas, direktno dali adresu e-pošte? Već sam poslao nekoliko e-poruka GCB-u, ali nikada nisam dobio odgovor. Moguće je da sam koristio pogrešnu adresu e-pošte.
Hvala vam
I make a despoit it wasn't added to my account twice this game a scam period
Hello!
Sorry to hear about the issue. According to our system, there are two licenses available; therefore, it depends on which license you see when you log in to the casino.
If you see AOFA - use the logo to submit the complaint, because "Complaints can only be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered."
GCB is more of a void (being transferred into CGA):
Complaints, including claims against a gaming operator or any other concerns relating to individual operators under the supervision of the CGA, can be sent to [email protected]. However, please note that the CGA does not handle individual disputes between players and gaming operators. (https://www.gamingcontrolcuracao.org/contact )
CGA: https://portal.gamingcontrolcuracao.org/ I am not sure whether this casino has already been transferred or whether they prefer staying just with AOFA.
If you like, we can also take a look into it; it depends on the problem, of course, but if you share more, perhaps we can think something up.
In any case, you are welcome.
So I guess the same questions apply to you. Did you contact the casino and did they say anything about it? They usually want proof of payment or they may advise you to wait for a while. Did you also check with the payment provider to see if the payment was successful and everything went through on your end?
Thank you all .. I was about to deposit and play on wild.io but after seeing all these complaints, I changed my mind. Thats it, I had terrible experience with many online casinos with regard to withdrawal, and came to conclusion that almost 99% of online casinos do not pay the wins. Or at least, if you win more than once, then good luck. So, do not keep high hopes of making income from these online Casinos. Stick to land based ones.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Uskoro ćete biti preusmereni na stranicu kazina. Molimo sačekajte. Ako koristite softver za blokiranje oglasa, proverite podešavanja.
