Vidim da ste već podneli žalbu ovde, a naš tim će se sigurno potruditi da vam pomogne.
Imajte na umu da nije ništa neobično da onlajn kazino obavi video poziv sa igračem. To je zbog činjenice da nisu u mogućnosti da vide svoje igrače licem u lice kako bi potvrdili njihov identitet i bili sigurni da uopšte nema problema.
Nadam se da će se sve to rešiti što pre i da ćete moći da dobijete svoj novac.
I can see that you have already submitted a complaint here, and our team will surely do their best to help you out.
Please know that it is nothing unusual that an online casino would make a video call with the player. It is due to the fact that they are not able to see their players face-to-face to verify their identity and be sure that there are no issues at all.
I hope that it will be all resolved as soon as possible and you will be able to receive your money.