WinOlot Casino - opšta diskusija (strana 2)

That's a shame, I thought it might even work out in the end, but the decision is ultimately yours. 

I hope you will be well and you won't experience any more unpleasant situations like this. 

Good luck. 😊☘️

I requested a €4,000 withdrawal on November 7th and promptly provided all requested documentation. In the last email I received, I was informed that everything was in order and that the payment department would proceed with the transaction. However, it has now been over 72 hours, and the withdrawal has still not been processed.

I wanted to bring this to everyone’s attention, as I am concerned about the delay. Should this issue persist, I consider filing a complaint with Casino.Guru

(will upate this original post as soon as there is progress.)

Oh,.. I guess this is not going to be a good news, but according to your findings, this casino should be avoided.

Kindly try out this link 👈 to see its "reputation" set to very low...

Current issue:

"Very high value of withheld winnings in player complaints in relation to the casino's size"

I'm sorry to say that, but it fits, don't you think?

How did you come across such a casino anyway? Perhaps disclosing how you found it helps others stay away.

I simply found the casino on Google when I was searching for one. I couldn’t have known in advance that Winolot has a poor reputation. However, from reviewing complaints, I see that while payouts often take longer than expected, there isn’t evidence that players are never paid.

Could we invite a WinOlot Casino representative to this discussion to gain clarification on their procedures and why they are not trying to fix their reputation?

At WinOlot Casino I requested a €4,000 withdrawal on November 7th and promptly provided all requested documentation. In the last email I received, I was informed that everything was in order and that the payment department would proceed with the transaction. However, it has now been over 86 hours, and the withdrawal has still not been processed.

I rarely gamble and have only deposited a total of €200, with no bonus funds or other incentives involved. I exclusively play live roulette.

Hi!

I see, Google. To at least avoid the worst case scenario, it would be prudent to review the experiences of other players somewhere.

Although it is admirable that you are still optimistic, it has been demonstrated that some players have never received their winnings, which explains the low Safety Index. We even look into external complaints.

However, some people have finally received payment, and I hope you will as well!

To the best of my knowledge, their representative never responded to the forum's concerns, which is not unusual.

However, they occasionally respond to players complaints. It may be a way to go.

Just filed a complaint.

I believe it is better to have one ready. Speaking of which, if you aim to get more familiar with the process, this guide will help you: https://casino.guru/how-we-resolve-casino-complaints

Don't hesitate to ask, of course. I'll do my best to share what I know.

This casino is owned by Bellona N.V.

I decided to cancel the withdrawal and win over 17.000€. After that they took all my balance. Going to report this to the police tomorrow.

I guess I'm very curious myself where you'll end up in your case. Why did you cancel your withdrawal anyway? 

Also, could you let me know when you know more please?