Winrolla Casino - opšta diskusija

The casino in question advertises its bonuses, but refuses to pay the previous week's cashback refund. First they lied that they only pay players who have reached VIP level 3. When this is not mentioned in the rules, I received an email saying that I am entitled to cashback. Despite this, they refuse to refund the bonus.

Kyseinen casino mainostaa bonuksiaan, mutta eivät suostu maksamaan edeltävän viikon cashback palautusta. Ensin valehdeltiin että maksetaan vain viptason3 saavuttaneille pelaajille. Kun tätä ei mainita säännöissä niin tuli sähköposti että olen oikeutettu cashbackiin. Tästä huolimatta bonusta ei suostuta hyvittämään.

That doesn't sound good at all. If they advertise it on the website, they surely should stick to it, right?

The exact same thing happened to me with the cashback. Furthermore, an account can't be closed if you have an active withdrawal. This means that if you want to close your account due to gambling addiction, you can't save any money through withdrawal because you can't close the account. Therefore, the money you want to withdraw will be lost. Withdrawals take 96 hours. That's also just too long. 

Bei mir genau das gleiche mit dem Cashback. Desweiteren kann ein Konto nicht geschlossen werden wenn man eine aktive Auszahlung hat. Das bedeutet wenn sie ihr Konto wegen Spielsucht schließen wollen, dann können sie kein Geld mehr retten per Auszahlung weil sie dann nicht das Konto schließen können. Daher wird das Geld was sie auszahlen wollen dann auch noch verspielt. Auszahlungen dauern 96 Stunden. Das ist ebenfalls einfach zu lange 

I see what happened, but it concerns sports betting, which we don't have the expertise to understand.

As for withdrawals and closing accounts, it's common that if you have an active withdrawal, it's not possible to do so. 

So try to wait for the money and then close the account.

Could you let me know about both processes, whether you have a problem or whether they are successful?