Ažuriranje od 11. dana 
:
Moja verifikacija je sada odbijena po treći put.
Kazino još jednom tvrdi da nisam postavio selfi sa pasošem, uprkos činjenici da sam ga postavio pažljivo i ispravno. Ovo je sada drugi put da ponavljaju potpuno istu tvrdnju iako je dokument jasno podnet.
Zbog stalnih problema, ovog puta sam čak i dokumentovao ceo proces otpremanja korak po korak sa snimcima ekrana kao dokaz da su dokumenti uspešno otpremljeni.
U ovoj fazi, ceo proces je postao prava noćna mora.
Pored toga, kazino mi sada govori da treba da promenim svoj poštanski broj, iako je poštanski broj trenutno registrovan na mom nalogu ispravan i imam zvanične dokumente koji to dokazuju.
Nastavljam da u potpunosti sarađujem sa svakim zahtevom, ali sam sve više zabrinut da se nalazim u beskrajnoj petlji verifikacije sa ponovljenim generičkim odbijanjima i stalno promenljivim zahtevima.
S poštovanjem molim:
- pravilan ručni pregled od strane kompetentnog stručnjaka za verifikaciju;
- jasno objašnjenje koji tačno problem navodno još uvek postoji;
- i pošteno završetak procesa verifikacije i povlačenja sredstava sa mog naloga.
Update as of day 11:
My verification has now been rejected for the third time.
Once again, the casino claims that I did not upload the selfie with my passport, despite the fact that I uploaded it carefully and correctly. This is now the second time they repeat the exact same claim even though the document was clearly submitted.
Due to the ongoing issues, this time I even documented the entire upload process step by step with screenshots as proof that the documents were successfully uploaded.
At this stage, the entire process has become an absolute nightmare.
Additionally, the casino is now telling me that I should change my ZIP/postal code, even though the ZIP code currently registered on my account is correct and I have official documents that prove it.
I continue to fully cooperate with every request, but I am increasingly concerned that I am being placed into an endless verification loop with repeated generic rejections and constantly changing requirements.
I respectfully request:
- a proper manual review by a competent verification specialist;
- a clear explanation of what exact issue allegedly still exists;
- and fair completion of my account verification and withdrawal process.
Automatski prevedeno:
