Hvala na detaljnom odgovoru. Video sam da ste pokušali da otvorite žalbu kod nas, a Tomas je očigledno poslao objašnjenje zašto ju je zatvorio. Pitao sam ga o tome, a on je rekao da je to prilično uobičajeno i da su u ovom slučaju uslovi bonusa normalno primenjeni. Pošto se ne bavim žalbama, mogu samo dati svoje mišljenje, a izgleda da vašu žalbu nećemo prihvatiti pošto je dva puta odbijena.
Međutim, napisali ste da ste podneli žalbu i organu za izdavanje dozvola, pa bih vam bio zahvalan ako biste mi rekli šta su rekli.
Nažalost, nismo mogli ništa više da učinimo sa naše strane.
Žao mi je.
Thanks for the detailed reply. I saw that you tried to open a complaint with us, and Tomas apparently sent an explanation as to why he closed it. I asked him about it, and he said that this is quite common, and that in this case, the bonus terms were applied normally. Since I don't handle complaints, I can only give my opinion, and it seems that your complaint will not be accepted by us since it has been rejected twice.
However, you wrote that you also lodged a complaint with the licensing authority, so I would be grateful if you could let me know what they said.
Unfortunately, there was nothing more we could do on our part.
I am sorry.
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