Draga Kailinn,
Hvala vam na odgovoru. Iako cenim napore da rešim svoju zabrinutost, očigledno je da ključne tačke postavljene u mojim prethodnim komunikacijama ostaju nerešene. Da bih osigurao potpunu jasnoću i pravičnost, u nastavku sumiram pitanja i svoja očekivanja.
Obmanjujuća dodela bonusa:
Uprkos deponovanju 30 dolara, pripisano mi je samo 11,94 dolara, što je opisano kao „besplatna opklada" bez pominjanja da sam deo bonusa na depozit ili da podleže uslovima bonusa.
Ni u jednom trenutku nisam obavešten da je ovaj iznos podložan ograničenjima, niti je ovaj iznos kategorisan u odeljku o bonusima ili jasno označen kao da zahteva oduzimanje ili otkazivanje prema standardnim propisima o bonusima.
Ova dvosmislenost je neprihvatljiva, jer stvara zabunu u vezi primenljivosti vaših bonus uslova. Ako je ovaj iznos bio „bonus bez klađenja u gotovini", kao što je navedeno, ne bi trebalo da se tretira kao tradicionalni bonus koji zahteva poštovanje pravila klađenja.
Nejasni i selektivni odgovori:
Vaši odgovori više puta nisu uspeli da objasne zašto je 11,94 dolara kategorisan nedosledno ili zašto je bio podložan uslovima bonusa kada takvi uslovi nisu eksplicitno saopšteni u vreme kreditiranja.
Usmeravanje na istoriju transakcija, koja prikazuje samo poslednjih 50 unosa, nije dovoljno i beskorisno. Ovo ograničenje me sprečava da nezavisno proverim vaše tvrdnje.
Optužbe za zloupotrebu bonusa:
Optužiti me da sam „lovac na bonuse" nakon jednog depozita i aktivnog igranja ne samo da je neosnovano, već se i loše odražava na pristup platforme fer tretmanu igrača.
Ova optužba je nastala tek nakon što sam pokušao da povučem novac nakon uspešnog igranja, sugerišući da je namera platforme bila da odloži ili uskrati legitimne isplate.
Nedostatak transparentnosti u komunikaciji:
Uslovi vezani za navodni bonus nisu bili jasno saopšteni niti dostupni u vreme mog depozita ili tokom igre. Štaviše, barijera stranog jezika na koju smo naišli tokom početnih interakcija korisničke podrške dodatno je pogoršala konfuziju.
Moja očekivanja:
Da bi se ovo pitanje rešilo pošteno i transparentno, tražim sledeće:
Detaljno objašnjenje, potkrijepljeno dokazima, zašto je 11,94 dolara kategoriziran kao bonus koji podliježe zahtjevima za klađenje.
Potpuni pregled naloga sa jasnim pregledom mog depozita, kreditiranih sredstava i istorije igre.
Pregled optužbe za „zloupotrebu bonusa" i detaljno obrazloženje zašto je takva tvrdnja izneta uprkos tome što sam se pridržavao pravila i uslova platforme kako su mi saopšteni.
Ako se ovi problemi ne mogu rešiti na zadovoljavajući način, zadržavam pravo da podelim svoje iskustvo sa relevantnim forumima i zajednicama kako bih obezbedio transparentnost o praksi vaše platforme.
Verujem da ćete ovom pitanju pristupiti sa ozbiljnošću koju zaslužuje i obezbediti pravično i transparentno rešenje.
srdačan pozdrav,
Dear Kaylynn,
Thank you for your response. While I appreciate the effort to address my concerns, it is evident that key points raised in my previous communications remain unresolved. To ensure full clarity and fairness, I am summarizing the issues and my expectations below.
Misleading Bonus Allocation:
Despite depositing $30, I was credited only $11.94, which was described as a "free wager" with no mention of being part of a deposit bonus or subject to bonus terms.
At no point was I informed that this amount was subject to restrictions, nor was this amount categorized under a bonus section or clearly labeled as requiring forfeiture or cancellation under standard bonus regulations.
This ambiguity is unacceptable, as it creates confusion about the applicability of your bonus terms. If this amount was a "cash no wagering bonus" as indicated, it should not have been treated as a traditional bonus requiring compliance with wagering rules.
Unclear and Selective Responses:
Your responses have repeatedly failed to explain why the $11.94 was categorized inconsistently or why it was subject to bonus terms when no such terms were explicitly communicated at the time of crediting.
Directing me to transaction history, which only displays the last 50 entries, is insufficient and unhelpful. This limitation prevents me from independently verifying your claims.
Accusations of Bonus Abuse:
Accusing me of being a "bonus hunter" after a single deposit and active gameplay is not only unfounded but also reflects poorly on the platform’s approach to fair player treatment.
This accusation arose only after I attempted a withdrawal following successful gameplay, suggesting that the platform’s intent was to delay or deny legitimate payouts.
Lack of Transparency in Communication:
The terms surrounding the alleged bonus were neither clearly communicated nor accessible at the time of my deposit or during gameplay. Moreover, the foreign language barrier encountered during initial customer support interactions further compounded the confusion.
My Expectations:
To resolve this matter fairly and transparently, I request the following:
A detailed explanation, backed by evidence, of why the $11.94 was categorized as a bonus subject to wagering requirements.
A full account review with a clear breakdown of my deposit, credited funds, and gameplay history.
A review of the "bonus abuse" accusation and a detailed justification for why such a claim was made despite my adherence to the platform’s rules and terms as communicated to me.
If these issues cannot be resolved satisfactorily, I reserve the right to share my experience with relevant forums and communities to ensure transparency about the practices of your platform.
I trust that you will approach this matter with the seriousness it deserves and provide a fair and transparent resolution.
Kind regards,
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