Ako mogu, pretpostavljam da je teško. S druge strane, snimanje slike koju opisujete sigurno ne zahteva isto vreme kao proces žalbe. Takve slike nisu tako neuobičajene, imajte na umu da osoblje kazina nema priliku da vas upozna licem u lice, tako da moraju pronaći način da potvrde da ste vi kreirali nalog, igrali igre i pobedili.
Žalbu možete uložiti u ovom odeljku 👈 Da biste izbegli obmanjujuća očekivanja, toplo preporučujem da pregledate ovaj vodič 👈
naime:
„Znamo da igrači žele da reše svoje probleme što je pre moguće, zbog čega se uvek trudimo da se vratimo svakom igraču u roku od 48 sati nakon što podnese žalbu. Naš tim radi brzo, što znači da kada pošaljemo svoj prvi odgovor igraču, mogu biti sigurni da dajemo sve od sebe da pronađemo rešenje za njihov problem i da ćemo im se javiti u roku od 7 dana."
„Prvi odgovor od našeg tima za žalbe dobićete u roku od 48 sati, ali mi dajemo sve od sebe da odgovorimo u roku od 12 do 24 sata.
Svaka uključena strana (vi, kazino ili Casino Guru tim) ima sedam dana da odgovori kada se to od njih traži kako bi pomerili žalbu unapred . Kada ovaj period prođe bez odgovora, obično biramo da produžimo rok za još sedam dana.
Pošto uspešno rešavanje žalbe često zahteva dosta komunikacije između sve tri strane, ukupno vreme može da se zbroji. Prosečno vreme potrebno za zatvaranje uspešno rešenih žalbi je otprilike 21 dan od datuma kada su podnete, ali opet, ovo se mnogo razlikuje od jedne žalbe do druge."
Ne želim da vas obeshrabrujem, molim vas nemojte to da mislite. Rad sa kazinom je uvek najbolja opcija, na osnovu svih iskustava.
If I may, I imagine it must be hard. On the other hand, taking the picture you describe surely does not require the same amount of time as the complaint process. Such pictures are not so uncommon, please understand the casino staff has not the opportunity to meet you face in face, so they must find a way to verify it was you who created the account, played the games and won.
You may file the complaint in this section 👈 To avoid missleading expectations though, I strongly recommend to browse this guide 👈
Namely:
"We know players want to resolve their problems as soon as possible, which is why we always try hard to get back to each player within 48 hours after they submit their complaint. Our team works fast, which means that once we submit our initial response to the player, they can rest assured that we are doing our best to find a solution to their problem and will get back to them within 7 days."
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
I do not want to discourage you, please do not think that. Working with the casino is always the best option, based on all of the experiences.