I do not entirely understand the first part, but from the rest, it seems she has already submitted a complaint here, but it was unresolved or rejected, perhaps? Can you point me to the complaint, please?
It would be best to get more informed, I'm sure.
Of course, she can ask the complaint to be reopened, especially when she can provide additional new pieces of information.
Again, it would be great to send a link to the complaint or pass her user name at least. No one aside from her can ask for the reopening anyway.
ZDRAVO. MOJ verenik JE ZATRAŽIO DA OVDE DODAM ADRESU SPORA. SLUČAJ ME SE TIČE ALI VEĆ NEMAM NERMU I SNAGU JER NISAM KRIV, POŠTENO SAM NOVAC I ODZELI SU MI. NISU VODILI U OBZIR DA JE BILO BRIGALO KAKO JE NEKO POSTAVIO NALOGE NA MOJE LIČNE PODATKE, MOJA IP ADRESA I UREĐAJ NISU POVEZANI SA DUPLIKATIMA NALOGA.
Hello there.
Now I understand the situation much better thank you.
The reason why the initial complaint was closed as unjustified
given the following reason:
"I'm taking over your complaint. I've looked at the
evidence and I'm afraid I won't be able to help you. There are several accounts
opened in your name with your personal information. In each of them, bonuses
were activated. Even if you weren't able to open those accounts due to the
reasons above, someone else who has access to your data clearly did and
therefore broke the rules. Unfortunately, your complaint will be
rejected. "
Well, it makes sense to me. The casino is not responsible for
any fraud you might face by "stolen" identity or personal data. I
fear this remains the same.
But I also see that the request to reopen the complaint has been
submitted. We will review the situation and inform you about the outcome of
this process.
So please, prepare new information and give the complaint
handler some time to reach back to you.
You are welcome to stay in touch here on the forum while the complaint is reopened. Maybe there is still some way to help you out - let's see.
Razmišljao sam da ponovo napravim žalbu, ali ako kazino očigledno nije odgovoran za ukradene lične podatke. I da ih koristi druga osoba za kreiranje naloga za moje lične podatke, verovatno nije vredno gubljenja vremena. Ne znam istoriju računa, ali da li su izložili kazino takvim gubicima? Postoji još jedan dokaz da nisam imao nikakve veze sa otvaranjem naloga i da su podaci mogli biti ukradeni, jer sam prilikom hapšenja izgubio ličnu kartu. Ali nakon puštanja iz pritvora, povratni dokument uhapšenog ima upis o vraćanju ovog dokumenta. Pronađen je posle izvesnog vremena. Mislim da je tada neko mogao da sačuva moje podatke. Ovo je jedini dokaz moje nevinosti. Ova pobeda je bila moja prilika da promenim nešto u svom životu. Bio sam tako srećan jer nikada ništa nisam osvojio i ovde se ponovo moj život preokrenuo. Pozdravi
I'm sincerely sorry for the whole experience. Same as you, I also fear there is actually nothing explicitly supporting your side especially, when you lost your ID in the past. 🙁
I belive you were through a lot already but do not let this event put you down. Being on your place, I would immediately ask for a new ID because you suspect a fraud. I know it's not a complex solution and the winnings are kept out of your reach still, I would do anything to prevent the history from repeating itself again.
Stay strong and best of luck to you!
hej. Prilikom hapšenja rekao sam da više dana nemam ličnu kartu. U pritvoru nisam imao pojma da ću igrati onlajn kazino. Takođe nisam znao da se moji lični podaci mogu tako koristiti. rizik od gubitka novca i, u mom primeru, zatvaranja računa i zabrane isplate, Iako niste krivi i nesvesni, Kazino Vulkan ima takve propise da nemate šanse da dokažete da ste nevini, Hvala vam na savetu za budućnost ali neću ponovo rizikovati sa Vulkanom
Hey there.
I mean, you never know where else your ID details got misused, I would certainly try to get myself a new ID card. This is bigger than the trouble in the casinos.
I understand your feelings. But I would not say you lost the cause because of the casino's regulations. More likely due to the fact that your details were misused. The way I see it, this was proven already, and I dare to say any other fair casino would do the same. No one else is responsible for your personal details and their "sharing" or losing.
I'm sorry, the local police can investigate the "identity theft" or "misuse of someone else's personal information" but it does not much concern the casino, there is no obligation for that. It's technically up to you to pursue the law, the casino is just a casino.
I would get myself a fresh ID, and also I would go to the police and obtain confirmation of the incident. Just imagine you'll find out lately that someone else misused your ID to buy a gun - take it as an example...
I'm sorry I can't help you further.
Take good care of yourself! 🙏
HEJ. DA LI ME TAKO RAZUMETE? Lična karta koju imam je izgubljena ali vraćena nakon odslužene kazne. KAZINO MI JE NAPISAO DA DRUGI NALOGI IMAJU ISTE LIČNE PODATKE. REZULTIRA DA OSOBA KOJA JE REZERVISAO NALOG NIJE DALA MOJ DOKAZ ZA VERIFIKACIJU PODATAKA, POKUŠAO SAM DA PROVERIM SVOJE LIČNE PODATKE DODAJUĆI OS DOKAZ BLIZU KIC-a. VULKAN NIJE NIKAD VIDEO MOJU LIČNU KARTICU RANIJE PROMENI LIČNU KARTU POŠTO LIČNI PODACI OSTAJU ISTI, MOJI PODACI SE NE MENjAJU NAKON ZAMENE LIČNE KARTICE. NjENA HAPŠENjA A što se tiče kupovine pištolja, još treba lični potpis, isti kao u ličnoj karti, pa bi neko morao da je falsifikuje,,,,, OH,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, POTPIS KOJI GLEDATE SA PRAVNE STRANE I DAJEM VAM ČINjENICE,,, ZA ŠTO IMAM DOKAZ,,,JDNOM REČJU, ZA KAZINO JE SAMO POGODNjA, NE DOKAZ,,,, OK, HVALA VELIKO VAM ZA OPŠIRNO OBJAŠNjENjE
I feel you're mixing two parts together. My only concern for the last few days was suggesting a new ID card because it was lost for quite some time - at least I figured that out. If this is not the case, well, don't mind this:
There's nothing more to it than warning you because I have personal experience. A few years back I found someone's ID on the street. I contacted several people on Facebook saying "Hey! I probably found your ID card". A few of those people pretended they really lost it, well - they lied, don't ask me why. I have no clue.
Finally, I returned the Id to its rightful owner, and just a month or so after, he messaged me on Facebook, saying "What the hell were you doing with my ID" The man stated he was getting unexpected unpaid deliveries from all around the world, and also in the same time local bank started to be suspicious of his account.
I just want you to be informed and safe.
Napravio sam svoj račun i poslao kyc verifikaciju da analiziraju, u ovom slučaju račun koji sam stavio da podignem novac je iz nubanke, a kako nemam e-mail, upravo sam ga napravio, moj račun je na ženinom email francyele., i da mogu potvrditi u samoj banci, stavio sam 50 reala, primio bonus i dobio nešto novca, kada sam otišao na kyc verifikaciju, tražili su dokaz o uplatama i poslao sam uplate na svoju svekrva Fabiane i uplate koje sam izvršio u samom kazinu, a oni su mi blokirali račun tvrdeći da sam koristio podatke treće strane i ni u jednom trenutku nisam ništa koristio, samo sam poslao stvari koje su tražili i moj račun je u mom e-mail supruge, umjesto da obaveste i traze da promijene racun ili da kreiraju email na moje ime, blokirali su mi nalog sa mojim novcem tamo a da me nisu ni obavijestili, trebao mi je ovaj novac jer sam tamo uplatio svoj jedini novac, i ja se zalim njima slanje. one trećih strana i nikada nisam koristio ništa ni od koga, samo svoju banku koja nije bila u mom emailu, ali je bila u mom cpf-u i svemu tome.
Možda su na adresi bili višenalozi?
Not sure you'll get any response to the 1-year-old post.
But it is interesting that "I sent payments I made to my mother-in-law Fabiane and payments I made to the casino itself, and they blocked my account claiming that I used third-party data and at no time did I use anything, I just sent things they asked for and my account is in my wife's email" I would say this was quite an avoidable mistake.
Always use only your own personal email, details, and payment options!
Right? 🙂
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
