Ovo sam dobio/la
Hvala vam na razumevanju i strpljenju!
Iskreno se izvinjavamo zbog neprijatnosti i frustracije koju vam je ova situacija prouzrokovala.
Niko Tehnolodžiz OU posluje kao dobavljač tehničkih usluga za trgovce koji koriste našu infrastrukturu platnih prolaza. Shodno tome, naš direktan pristup određenim detaljima transakcija i informacijama o vlasniku kartice je ograničen, jer su krajnji korisnici klijenti samih trgovaca.
U potpunosti razumemo vašu želju da ovo pitanje brzo rešite. Međutim, važno je ponoviti da mi ne zadržavamo transakcije i stoga nemamo ovlašćenje da pokrenemo povraćaj novca ili povraćaj sredstava. Ovo je u skladu sa standardnim protokolima koje su uspostavile kompanije Visa i Mastercard, koji zahtevaju da se takvi zahtevi upućuju direktno trgovcu ili preko vaše banke.
Iako nismo u mogućnosti da direktno intervenišemo u procesu povraćaja novca, cenimo vašu upornost u pokušaju da razumete situaciju. Već smo prosledili vaše početne zabrinutosti na interni pregled.
Razumemo da ovo možda nije direktno rešenje koje ste očekivali, ali želimo da vas uverimo da smo posvećeni osiguravanju da se naša platforma koristi u skladu sa relevantnim propisima.
Hvala vam na razumevanju naše uloge kao pružaoca tehničkih usluga u ovom pitanju. Iskreno se nadamo da ćemo tesnom saradnjom sa vašom bankom ili trgovcima.
Javite nam ukoliko imate dodatnih pitanja.
Srdačan pozdrav,
Tim za podršku
This is what i got
Thanks for your understanding and patience!
We sincerely regret the inconvenience and frustration this situation has caused you.
Niko Technologies OU operates as a technical service provider for merchants who utilize our payment gateway infrastructure. Consequently, our direct access to specific transaction details and cardholder information is limited, as end users are clients of the merchants themselves.
We fully understand your desire to resolve this matter swiftly. However, it is important to reiterate that we do not hold the transacted funds and, therefore, lack the authority to initiate refunds or chargebacks. This is in line with the standard protocols established by Visa and Mastercard, which require such requests to be addressed directly with the merchant or through your bank.
While we are unable to directly intervene in the refund process, we acknowledge your persistence in trying to understand the situation. We have already escalated your initial concerns for internal review.
We understand this may not be the direct resolution you were hoping for, but we want to assure you that we are committed to ensuring our platform is used in compliance with relevant regulations.
Thank you for your understanding of our role as a technical service provider in this matter. We sincerely hope that by working closely with your bank or merchants.
Let us know in case you have any further questions.
Best regards,
Support team
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