Zdravo, dragi majstori za povraćaj novca,
Dobio/la sam ovu e-poštu od kompanije Mercuryo. Može li mi neko reći koje opcije imam da nastavim sa ovim slučajem ili je beznadežan?
Bilo kakva pomoć bi bila veoma cenjena.
Žao nam je što vam se ovo dogodilo.
Na osnovu našeg pregleda, transakcija na koju se pozivate je obrađena putem kompanije Mercuryo kao kupovina kriptovalute.
Iako veb-sajt koji ste koristili možda nije jasno naveo ovo, tok plaćanja koji ste izvršili rezultirao je kripto transakcijom na blokčejnu, a ne standardnom kupovinom robe ili usluga karticom.
Nažalost, izgleda da veb-sajt sa kojim ste komunicirali nije bio legitiman, izgleda kao slučaj prevare.
Ove veb stranice su dizajnirane da izgledaju kao obične onlajn prodavnice, ali u stvarnosti preusmeravaju plaćanja u transakcije kriptovalutama.
Kada se kripto transakcija završi i potvrdi na blokčejnu, ne može se poništiti ili vratiti novac.
Da razjasnimo Merkurovu ulogu:
Merkurio vam nije prodao robu ili usluge
Merkurio je delovao isključivo kao procesor plaćanja, konvertujući sredstva u kriptovalutu kako je odobreno tokom plaćanja.
Odredišni novčanik je obezbedila veb lokacija treće strane, a ne Mercuryo
Sredstva su poslata na adresu novčanika koja je navedena u trenutku transakcije.
Pošto su sredstva već prebačena i više se ne nalaze na našoj platformi, nažalost nismo u mogućnosti da otkažemo transakciju ili izvršimo povraćaj novca. Imajte u vidu da su blokčejn transakcije po svojoj prirodi nepovratne.
Preporučujemo da kontaktirate vašu lokalnu policijsku upravu kako biste istražili slučaj.
U ovoj fazi, ne možemo preduzeti nikakve dalje radnje sa naše strane, jer je transakcija već uspešno obrađena.
Imajte na umu da slučajeve prevare shvatamo ozbiljno. Zatvorili smo vaš nalog kako bismo vas zaštitili od bilo kakvog neovlašćenog pristupa i prosledićemo sve informacije nadležnom timu koji će temeljno istražiti ovu stvar. Međutim, nećemo biti u mogućnosti da pružimo ažuriranja o slučaju niti da izvršimo povraćaj novca ili povraćaj sredstava.
Hello dear refund masters,
I received this email from Mercuryo. Could someone please tell me what options I have to proceed with this case, or if it is hopeless?
Any help would be greatly appreciated.
We are sorry to hear that this has happened to you.
Based on our review, the transaction you are referring to was processed through Mercuryo as a cryptocurrency purchase.
While the website you used may not have clearly stated this, the payment flow you completed resulted in a crypto transaction on the blockchain, not a standard card purchase for goods or services.
Unfortunately, it appears that the website you interacted with was not a legitimate one, looks like a scam case.
These websites are designed to look like regular online stores, but in reality they redirect payments into cryptocurrency transactions.
Once a crypto transaction is completed and confirmed on the blockchain, it cannot be reversed or refunded.
To clarify Mercuryo’s role:
Mercuryo did not sell goods or services to you
Mercuryo acted solely as a payment processor, converting funds into cryptocurrency as authorized during checkout
The destination wallet was provided by the third-party website, not Mercuryo
The funds were sent to the wallet address that was indicated at the time of the transaction.
As the funds have already been transferred and are no longer held on our platform, we are unfortunately unable to cancel the transaction or issue a refund. Please note that blockchain transactions are irreversible by nature.
We recommend contacting your local Police department to investigate the case.
At this stage, there are no further actions we can take from our side, as the transaction has already been successfully processed.
Please know that we take cases of fraud seriously. We have closed your account to safeguard against any unauthorized access and we'll pass all information to the relevant team who will investigate this matter thoroughly. However, we won't be able to provide updates on the case or issue a refund or return of funds.
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