Zdravo, da li neko ima saznanja o povraćaju sredstava?
Imam povraćaje sredstava u 3 različite banke.
jedna viza - trebalo je 30 dana, trgovac nije odgovorio, vraćen je novac,
jedan - Mastercard - trebalo je 45 dana, trgovac nije odgovorio i dobio je povraćaj novca,
Konačna Masterkard kartica - 45 dana sam zvao. Trgovac nije odgovorio/odgovorio na povraćaj sredstava. Međutim, kažu mi da im daju 130 dana da odgovore, a da Masterkard tek nakon toga donosi odluku? Rekli su da su to pravila Masterkarda?
Zaista ne razumem ovo, pošto su im za moju drugu Masterkard karticu dali samo 45 dana da odgovore?
Može li neko da pomogne, molim vas?
Hi does anyone have any knowledge on chargebacks .
I have chargebacks in 3 different banks.
one- visa - took 30 days the merchant didn’t reply was refunded,
one - Mastercard- took 45 days merchant didn’t reply was refunded,
final Mastercard- 45 days I phoned. The merchant hasn’t replied / responded to the chargeback. However they are telling me that they give them 130 days to respond and then Mastercard make the decision after that? They said that’s Mastercard rules?
I really don’t understand this as my other Mastercard they only gave them 45 days to respond?
anyone can help please?
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