Chase bank / Skinsmagnate ishod
- Povraćaj uplate trgovcu.
- 30 dana kasnije trgovac je osporio povraćaj sredstava.
- Zdravo,
Sknsmgnt je osporio vaš spor (referenca slučaja: ***, ***). Sada razmatramo njihov odgovor i kontaktiraćemo vas što je pre moguće,
hvala ti,
Tim za sporove
- 7 dana kasnije:
zdravo,
Dobili smo odgovor od Sknsmgnt-a o vašim spornim transakcijama (reference na slučaj: *** & ***).
Oni su pružili dokaze, koje ćemo uskoro podeliti sa vama. Ovaj dokaz znači da ne možemo dalje nastaviti slučaj jer pokazuje da je roba obezbeđena i aktivirana na vašem nalogu. U ovom trenutku ne možemo ništa drugo da uradimo.
Zatvorio sam vaše slučajeve, ali javite mi ako vam treba još nešto.
hvala ti,
Tim za sporove
- Zamolio sam Chase banku da mi pokaže dokaze. Tragao za bankom skoro mesec dana. Svaki put su mi rekli da će mi poslati dokaze u roku od 48 sati.
- Sinoć je banka rekla:
„(Moje ime), Dok sam ovde proveravao slučaj, ovde se vidi da je trgovac osporio spor i da je on eskalirao. Zahtevamo od prodavca da pruži dokaze u vezi sa ovim slučajem ."
Chase bank / Skinsmagnate outcome
- Chargeback raised to the merchant.
- 30 days later merchant disputed the chargeback.
- Hi there,
Sknsmgnt has challenged your dispute (Case Reference: ***, ***). We are now reviewing their response and will be in touch with you as soon as we can,
Thank you,
Disputes Team
- 7 days later:
Hi there,
We've heard back from Sknsmgnt about your disputed transactions (Case References: *** & ***).
They have provided evidence, which we'll share with you shortly. This evidence means we cannot take the case further because it shows the goods were provided and activated in your account. At the moment, there's nothing else we can do.
I've closed your cases but please let me know if you need anything else.
Thank you,
Disputes Team
- I asked Chase bank to show me the evidence. Chased the bank for nearly one month. Each time they said they will send me the evidence within 48 hours.
- Last night the bank said:
"(My name), As I was checking here on the case, it shows here that the Merchant has challenge the dispute and it has been escalated. We are requesting the Merchant to provide evidences regarding this case."
Automatski prevedeno: