Zdravo svima koji dugo posećuju ovaj forum i imaju slične probleme kao i mnogi drugi - hvala svima na dosadašnjoj pomoći.
Upravo sam dobio ovaj odgovor od jednog od trgovaca. Možete li mi savetovati šta dalje da radim sa ovim, s obzirom da sam u imejlovima jasno naveo da sam ga ovlastio i da je otišlo na ilegalne veb stranice za kockanje?
Očigledno ću imati više sreće ako pokrenem spor - roba nije primljena nego prevara, jer nije „korišćena bez mog ovlašćenja".
Hvala!
„Nakon pregleda dostavljenih informacija, nismo mogli da pronađemo nalog povezan sa adresom e-pošte koju ste podelili. Iako su računi zaista povezani sa našim uslugama, to može ukazivati na to da je vaša platna kartica korišćena bez vašeg ovlašćenja."
Ukoliko je to slučaj, toplo vam preporučujemo da kontaktirate vašu banku izdavaoca kako biste pokrenuli postupak povraćaja sredstava. Budite uvereni da se u potpunosti pridržavamo smernica koje su utvrdile kompanije Visa i MasterCard i da u takvim slučajevima ne zadržavamo sredstva.
Hi there, long time viewer of this forum and experiencing similar issues to many - thanks to everyone for their help so far.
I've just received this response from one of the merchants. Could you advise what to do next with this seeing as i was clear in my emails that i had authorised it and it had gone to illegal gambling websites?
Obviously i will have more luck raising as a dispute - goods not received than fraud as it wasn't 'used without my authorisation'.
Thankyou!
'After reviewing the information provided, we were unable to locate an account associated with the email address you shared. While the receipts are indeed related to our services, it may indicate that your payment card was used without your authorization.
Should that be the case, we strongly advise contacting your issuing bank to initiate a chargeback procedure. Please rest assured that we comply fully with the guidelines established by Visa and MasterCard, and do not hold the funds in such instances.'
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